Freedom Ford

Great experience The salesman understood our needs and financial situation. He worked hard to find a vehicle that suited our family and professional lives. Nothing is The salesman understood our needs and financial situation. He worked hard to find a vehicle that suited our family and professional lives. Nothing is perfect but that was a great experience. More

regular service review Roxanne is very polite and has a sense of humor while still being professional. I booked my service call on line and when I showed up there was no rec Roxanne is very polite and has a sense of humor while still being professional. I booked my service call on line and when I showed up there was no record of the appointment, she took care of my appointment and she call with-in 2hrs to let me know if was completed. More

Good service department staff I had a great experience. Roxanne kept me updated with service quotes, completion times, and helped me get shuttle service to and from Sherwood Park. I had a great experience. Roxanne kept me updated with service quotes, completion times, and helped me get shuttle service to and from Sherwood Park. More

Ford pulls through It took some time to get things organized and thanks to Dave at Chilliwack Ford and my dad (who got involved) all things were settled. My problem fix It took some time to get things organized and thanks to Dave at Chilliwack Ford and my dad (who got involved) all things were settled. My problem fixed at minimal cost. Freedom Ford is still awesome! And my Ford family of currently 11 vehicles within my siblings and parents is happy. More

Happy with new truck Was very happy from the minute I walked through the door with the service I received I am a return customer and recommend this dealership to all my fr Was very happy from the minute I walked through the door with the service I received I am a return customer and recommend this dealership to all my friends looking for vehicles five star in my book More

Exemplary service from Dan Gilewich We purchased a F150 and Dan Gilewich was our salesman. He was extremely knowledgeable, courteous and professional. We would highly recommend both th We purchased a F150 and Dan Gilewich was our salesman. He was extremely knowledgeable, courteous and professional. We would highly recommend both the dealership and Dan for outstanding customer service and satisfaction. More

Friendly. Informative. Did what she said she would. Multiple problems with my vehicle. She juggled appointment dates to suit my schedule. Vehicle was ready on time. I was kept informed on the status of Multiple problems with my vehicle. She juggled appointment dates to suit my schedule. Vehicle was ready on time. I was kept informed on the status of my vehicle. Very friendly. I would recommend this dealer to anyone. More

Used to be Superb; now Average I have been a Freedom Ford customer for about 20 years. Until the last few years the service was prompt, friendly and efficient. It is still prompt a I have been a Freedom Ford customer for about 20 years. Until the last few years the service was prompt, friendly and efficient. It is still prompt and fairly efficient. Although after my recent oil change which I had done when "10% Oil Life" displayed on the dash it now has 5% and 4% showing. My guess is someone forgot to reset the master reset. I have emailed Lisa about asking what next? Small inconveniences like this have been occurring almost each time I take my vehicle in. Asked for my battery to be checked which was done and I made an appointment to have a replacement installed. I then discovered the AMA sells and replaces batteries at the member's residence. I cancelled the dealership appointment. Lisa did follow-up on why I had done that. I explained about the AMA which cost me $80 less than the dealership price. There have been times in the past year when I've felt 'talked down to' when I've asked a question in order to understand why something needs to be done. Almost a 'I think you should have it done therefore it should be done. Why are you asking?' attitude. I do get an answer, so that's not the issue; it's the attitude. FYI I do have a reasonable knowledge of machines and vehicles. I've remained loyal but... More

excellent Roxanne was a excellent adviser. She phoned me with updates throughout they day while my car was being serviced and made sure I had my car back when Roxanne was a excellent adviser. She phoned me with updates throughout they day while my car was being serviced and made sure I had my car back when I needed it. More

I have dealt with Freedom Ford since 1985 Simply, they earned my trust. I started buying parts at (West town Ford) in 1974 and I have had no need to go else where. I did check out the competit Simply, they earned my trust. I started buying parts at (West town Ford) in 1974 and I have had no need to go else where. I did check out the competition every so often but somehow I always wound up back at Freedom Ford. I have bought all my vehicles starting with a 1985 Ford T-bird (new) from this location. More