Fish Creek Nissan

Not shuttle available after Glenmore. Yesterday, I had Not shuttle available after Glenmore. Yesterday, I had an appointment for service to my Murano 2011 at 7:30 AM. When I made the appointment I talke Not shuttle available after Glenmore. Yesterday, I had an appointment for service to my Murano 2011 at 7:30 AM. When I made the appointment I talked with a lady for my request services and I ask for shuttle and she said yes is available. Yesterday after the advisor received my car she request to fill out the shuttle list, and I fill out my information. Later the driver said, he cannot drive me to my office because he only can go until Glenmore. I work at Three Streams Engineering (Suite 401, 1925 18th Ave NE). Later the advisor said that I can take c-train or go until Glenmore and then I can take a taxi. This situation for me is the worst services that I have not seen. This is the thing that we need to know when I will go to buy a car, the post services, and here in Nissan Fish Creek is very bad. Similar dealers like Toyota, BMW or more, you can take a loaner cars or take the shuttle for any place. I understand for people that work in downtown the best option is c-train but in my case this option is not applicable. At the end, I had to take my car again, in order to drive to my Job and re-schedule a new appointment for Saturday, in order to avoid this situation and lost 30 min in the dealer. I hope that management people in this dealer take action about that, in order to improve the services department, because for me in a very bad experience and for my future cars for sure I will choose not Nissan cars, despite the quality for the cars is excellent. I appreciate is this email is forward to the proper person, in order to take actions. More

For the second time i have been duped by Fish Creek Nissan, Both times my vehicle has gone in to have a 6000km oil change and i have been informed by the service department that other work was being d Nissan, Both times my vehicle has gone in to have a 6000km oil change and i have been informed by the service department that other work was being done to my vehicle but when i check the warranty book the extra work was not part of the schedule, they imply that it part of the warranty schedule, i am upset with my self for falling for the same trick, and am upset with Fish Creek Nissan for their underhanded way of creating a service sale, why on earth would a vehicle that has only done 45000km need a fuel injection flush, there was nothing wrong with the vehicle. More

DO NOT buy anything from these crooks. The used department falsified the Vehicle Service Report in order to make the sale, thankfully we made the repairs a condition of sale on the Bill of Sale. S department falsified the Vehicle Service Report in order to make the sale, thankfully we made the repairs a condition of sale on the Bill of Sale. So after many trips to the dealership we finally got out refund. Frauds, liars and crooks. The worst customer service we have EVER had. More

Even though went in for warranty required service was misled to authorize service not required by warranty. Recall work was not completed and major issue with steering column was not addressed until aft misled to authorize service not required by warranty. Recall work was not completed and major issue with steering column was not addressed until after warranty expired. VERY rude personnel. Tried pushing additional repairs even during negotiations on warranty status of the steering issue. Don't recommend this dealership to anybody. More