Fairley and Stevens

Please buy somewhere else. The service is great but they have no soul. They sold a 70000 car to an obviously mentally ill relative who can't afford it and have no qualms about The service is great but they have no soul. They sold a 70000 car to an obviously mentally ill relative who can't afford it and have no qualms about it. Of course they were nice while selling the vehicle but no heart afterwards. If you have any concern about mental health issues please buy somewhere else. More

My wife and I purchased a Santa fe on Sept 10 2024 through Justin Hartt {Sales} and Brandon Mackenzie {Finance and Warranty} we have never had a more satisfying experience buying a vehicle .This is th through Justin Hartt {Sales} and Brandon Mackenzie {Finance and Warranty} we have never had a more satisfying experience buying a vehicle .This is the 1st time I have ever written a review..I had to, the service was exceptional . We were given a great price,they got right back to us explaining details of the sale and even followed up to see if everything was fine.We will be a repeat customer for sure.....thank you for everything Justin and Brandon ...would highly recommend organization ...good people...thanks Mark and Sue More

Had the best experience with purchasing our new F250 Lariet Tremor and Trade in valve for our F150 was amazing, want to thank Phil Temple our sales guy and Mike in finance for the smoothest purchase to Lariet Tremor and Trade in valve for our F150 was amazing, want to thank Phil Temple our sales guy and Mike in finance for the smoothest purchase to date. Shout out to Julio Keeping for the on time delivery and being so friendly. More

Was beyond happy with my purchase of my 2020 SI until driving it off the lot I noticed something strange happening and had it checked over and diagnosed as the clutch gone bad. I call Fairley and Stev driving it off the lot I noticed something strange happening and had it checked over and diagnosed as the clutch gone bad. I call Fairley and Stevens to have it looked into to replacing it as I had just bought the car over a week ago at that point. I waited for my appointment which was may 26th and had great service from Sarah (I believe) in the service department along with Don the shuttle drive who was so kind to drive me around a few times while I wait 7.5 hours for the diagnosing appointment. I was told I would know today on what they end result would be (now feeling foolish to think a dealership would go good for selling a car with a bad clutch) and I got the call saying that it would not be covered completely by the dealer although they would give me a “discount” so I would only have to pay around $1300.00 OUT OF POCKET on my new car I bought a couple of weeks ago. Or to give back the car. I am so upset by this and really feeling discouraged and next time I buy a car it most definitely won’t be from here. Definitely confirms in my mind not to trust most dealerships. I guess you should get your car pre inspected by a mechanic before buying from here since not everyone would know what to look for. sad world we’re living in. Will be sharing my experience with anyone I know looking to buy a vehicle. Hopefully I don’t get any more surprise expenses when it is brought in to get fixed. More

Purchased a new 2022 F150 Lariat from Fairley & Stevens. Brian Brake called me and told me there was a new vehicle on the lot that I maybe interested in, I went in to have a look and voila, I loved the colo Brian Brake called me and told me there was a new vehicle on the lot that I maybe interested in, I went in to have a look and voila, I loved the colour and all the options the new Lariat had to offer. Brian continued to work on getting the price down while including some added items that I wanted installed on the truck. All in all, the staff at Fairley & Stevens have been exceptional, with Brian Brake going above and beyond to complete the sale. It’s my 3rd purchase utilizing Brian and I will continue to deal with the best sales person at Fairley & Stevens. More

2018 Ford Escape Sel I had lights in my gear shifter for 3 and 1/2 years took it into dealer they said I Never had them or any 2018 models wish I could show you picture of it lit up from another Ford Deale 3 and 1/2 years took it into dealer they said I Never had them or any 2018 models wish I could show you picture of it lit up from another Ford Dealership on a 2018 escape !!! More

Purchased a new 2021 F150 XLT from Fairley Stevens, Brain Brake was awesome to deal with, was in and out with the deal done in record time. Chris Casey in Finance, Brain Brake in Sales awesome staff. Having Brake was awesome to deal with, was in and out with the deal done in record time. Chris Casey in Finance, Brain Brake in Sales awesome staff. Having dealt with Fairley Stevens in the past with previous purchase and getting to know there service team who go above and beyond (Adrianna Gorman is awesome} highly recommend going in and having a look. Will continue to purchase vehicles from them. More

Took truck in for safety they installed new rotors and used old pads poor work used old pads poor work More

Dishonest Service Recommendations. I was in for an oil change and they let me know that the cabin air filter was dirty and should be replaced. I questioned them on this recommendations because I had just change and they let me know that the cabin air filter was dirty and should be replaced. I questioned them on this recommendations because I had just changed it myself several months earlier. After some back and forth, the service rep admitted that their technician didn't actually look at the cabin air filter and that the recommendation was based on the mileage. My advice, get a second opinion on any 'extras' that they recommend. More

I just picked up my new to me Elantra and I cannot express my wonderful service enough. Jonathan was very patient and answered all my questions.I think it took me about 3 weeks to make up my mind but express my wonderful service enough. Jonathan was very patient and answered all my questions.I think it took me about 3 weeks to make up my mind but every time I called he was very helpful. I would recommend Jon to everybody I know. More