Erin Dodge Chrysler Jeep
Mississauga, ON
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584 Reviews of Erin Dodge Chrysler Jeep
Dishonest on so many levels. We ordered a brand new Jeep Rubicon from the factory for my wife. The salesman told us the exact large discount off of list price we were getting, th We ordered a brand new Jeep Rubicon from the factory for my wife. The salesman told us the exact large discount off of list price we were getting, then we went on the website to discover he didn't discount it at all. Caught in a lie by this "Christian" man, we then dealt with a different person. Then we discovered that when they ordered her vehicle, they didn't order all of the options on her contract. They did not tell us that they didn't order the vehicle detailed in her contract. They hoped we wouldn't notice. We wondered at the time why they didn't do the usual walk-around and vehicle familiarity. They left the Jeep in the service bay with the keys in it, and told us to go take it, hoping we would just drive away. There was no salesman around. We noticed the missing options immediately (including air bags). Then they finally admitted that they ordered the wrong options, but they refused to order us the correct vehicle (even though it was their mistake), They said we would have to take delivery, then trade it in as a used vehicle, after negotiating yet another deal on the vehicle that we already ordered once from them. So they made a huge mistake, and wanted us to pay for it. Nice. They back dated the sale to the prior month, so we lost days off our warranty and didn't get the current month cash back program which was much higher. They did not inform us of the implications of back-dating the delivery date. Whatever you do ... avoid this dealership. We all make mistakes, but when you do, you should admit it, and then you should insist on correcting the error, especially when safety is an issue (such as air bags). You should not make others pay for your mistakes, as they did to us. And you should not expect a woman who ordered air bags to drive around with the possibility of injury or death in an accident, because you refused to correct your mistake. They knowingly delivered to a woman a vehicle without the airbags she ordered ... because they screwed up. So instead of driving with the assurance of safety, my wife drives every day knowing that she is not in the safe vehicle she entrusted this dealership to order for her. She must drive knowing that she is not as safe because this dealership cares more about money than her safety. More
Inherited Chrysler from my mother. Required a lock key for wheels as not found in glove box. Enquired as to obtaining new one. Parts employee - Keith Marshall, at service desk, bega Required a lock key for wheels as not found in glove box. Enquired as to obtaining new one. Parts employee - Keith Marshall, at service desk, began by searching computer base to accurately identify my specific car to determine category of options it held. From there he was able to resolve my situation through the purchase of regular wheel nuts. Concurrently, he was able to confirm that there were no safety recalls outstanding on my vehicle. As I inherited this vehicle, I was not certain of its complete service history. But Mr. Marshall put my mind at ease as to the car's safety and resolved my initial problem with the wheel nuts. He provided me a couple of options to resolve my issue and I was able to move forward with an appropriate choice. More
Waht quality serive means in buying a new car this is my third car bought with Erin dodge dealer. it was a nice experience, very custom to muy need and wishes. it was a quick process and i could f this is my third car bought with Erin dodge dealer. it was a nice experience, very custom to muy need and wishes. it was a quick process and i could finish the deal within two hours. i highly recommend to deal with MOE. He knows what value and good service mean to me and my wife. More
Excellent staff and service This dealership has excellent staff with good knowledge. The staff explains everything with regard to your concerns. Everyone at the dealership is ver This dealership has excellent staff with good knowledge. The staff explains everything with regard to your concerns. Everyone at the dealership is very helpful. I will definitely recommend it to my family and friends. More
Great! Michelle knew exactly what we need in a new family vehicle. She was very knowledgable in the vehicle and what it had to offer. Her and her team worked Michelle knew exactly what we need in a new family vehicle. She was very knowledgable in the vehicle and what it had to offer. Her and her team worked extremely hard to find us a perfect family van with all of the bells and whistles that we wanted and needed:) EC160727 More
Excellent Experience I got good deal with Karl. He is good and friendly sale person. I would like to say he delight me. Manager is also good. I got good deal with Karl. He is good and friendly sale person. I would like to say he delight me. Manager is also good. More
Exceeded Expectations My wife and I had been looking for a SUV for quite some time and we were rather unimpressed with the service at most of the car dealerships we visited My wife and I had been looking for a SUV for quite some time and we were rather unimpressed with the service at most of the car dealerships we visited. When we arrived at Erin Dodge, we were greeted by several sales associates and right away we knew we were at the right place. This dealership has a positive atmosphere and fantastic employees who work to make sure you leave happy. Many thanks to Vania who provided phenomenal customer service. Vania is not your typical car salesperson. In fact, she felt like family and allowed us to feel confident in our decision. This was definitely one of the best car purchasing experiences I have ever had. More
Good People Katarina Ryder-Recas was appointed as my Sales Consultant for the purchase of my Jeep Cherokee. She couldn't have been more helpful and enthusiastic. Katarina Ryder-Recas was appointed as my Sales Consultant for the purchase of my Jeep Cherokee. She couldn't have been more helpful and enthusiastic. She was very hands on and made sure any questions about the deal, car features and paperwork were fully answered. She clearly loves her cars and clients! Thank you Kat!! More
Excellent Experience Purchasing a new vehicle is often a complicated undertaking but the manager and staff at Erin Dodge Chrysler Jeep made it as simple as possible. They Purchasing a new vehicle is often a complicated undertaking but the manager and staff at Erin Dodge Chrysler Jeep made it as simple as possible. They have upfront pricing without all of the hidden fees you often encounter at other dealerships. I highly recommend paying them a visit if you're looking for a new vehicle, you won't be disappointed. More
Great stuff! I initially went to Erin Dodge to test drive a Caravan, as my wife and I were looking at getting a larger car for our future family. We also wanted so I initially went to Erin Dodge to test drive a Caravan, as my wife and I were looking at getting a larger car for our future family. We also wanted something that could tow a small boat and/or sea-doos as well as a trailer. That meant we were looking at V6 options. Shortly after we entered Erin Dodge, Bo greeted us with a smile and asked what brought us in to the dealership. We explained what we were looking for, and Bo initially gave us the details regarding a floor model Caravan and we took one for a test drive. I wasn't sold on the Caravan as it felt too large for my tastes, so I inquired about a Jeep Cherokee. Bo indicated that he could price out a Cherokee for me but it might be the high end of my budget. As he was looking, he remembered he had a 2015 Cherokee Trailhawk that was just traded it that was loaded to the 'hilly-billys' and that I just had to see the truck. A test drive later and I was the proud owner of a Jeep Cherokee that has more options than I can remember off the top of my head. Great service from Bo, Brittney and the Erin Dodge team. Looking forward to a lasting relationship with this team! More






