Erin Dodge Chrysler Jeep

Great Listening makes for Great Sales We were very disillusioned with Jeep in general when we drove for miles to negotiate a deal for a Renegade sport advertised with air conditioning. We We were very disillusioned with Jeep in general when we drove for miles to negotiate a deal for a Renegade sport advertised with air conditioning. We even were told how to operate it. On delivery after reading the manual we discovered thst there was no air. The other dealer refunded our money fully but would not offer much of a price cut even after all our problems. We decided to go to Erin Dodge. We were greeted the minute we walked in the door. If we said we were browsing,we would have been left to browse. Since we knew exactly what we wanted,we were introduced to Qasim Khan. He devoted his full attention to our story and then went in the other dealer's inventory to find what we wanted. The Jeep had to be picked up and prepared for us which he managed to orchestrate in 2 days. This was greatly appreciated as our 2nd car was already gone at this point. More

Sales Representatives Bo H and Brit C were fantastic sales representatives at Erin Dodge I will differently come back for my next purchase. Keep up the good work! Bo H and Brit C were fantastic sales representatives at Erin Dodge I will differently come back for my next purchase. Keep up the good work! More

Good buying experience I had a good buying experience at this dealership in June 2016. Found the staff to be knowledgable and helpful. Were able to answer most of my quest I had a good buying experience at this dealership in June 2016. Found the staff to be knowledgable and helpful. Were able to answer most of my questions without delay or error. I would recommend this dealer More

Amazing experience I recently bought a car from Kat Ryder at Erin Dodge. The dealership experience is amazing. The honesty and up-frontness of the dealership and staff i I recently bought a car from Kat Ryder at Erin Dodge. The dealership experience is amazing. The honesty and up-frontness of the dealership and staff is incredible. This is my second vehicle from the dealership and it is honestly the only place I'd go for a hassle-free and worry-free experience. Kat is very friendly and would do anything she could to help. She is very knowledgable and gives great advice. Trent is also a great manager! The cars themselves are amazing. If you are one of those "Don't buy domestic" people, then I feel sorry for your loss of an experience driving one of the greatest SUV's made. Jeep is an amazing car. The quality is incredible and rivals any of the biggest brand names. Their service centre which I have tried is amazing with a quick lube service and honest, decent prices and qualified, trusted, quality work and recommendations. The brand, dealership, Kat, and Trent have my loyalty when purchasing a vehicle. More

They sold a car that I left a 500 deposit on in 1 day I left a 500 deposit for my daughters first car on Friday and coudnt get financing over the weekend so came back Monday morning with the rest of the c I left a 500 deposit for my daughters first car on Friday and coudnt get financing over the weekend so came back Monday morning with the rest of the cash and they sold the car to someone else. Never buy a car from them. More

Rear body repairs I was directed to this service center by my insurance company, following an accident where I have been rear ended. Everything went very straightforwar I was directed to this service center by my insurance company, following an accident where I have been rear ended. Everything went very straightforward with the repairs and the rental vehicle that I was provided with. Just great! More

Dishonest on so many levels. We ordered a brand new Jeep Rubicon from the factory for my wife. The salesman told us the exact large discount off of list price we were getting, th We ordered a brand new Jeep Rubicon from the factory for my wife. The salesman told us the exact large discount off of list price we were getting, then we went on the website to discover he didn't discount it at all. Caught in a lie by this "Christian" man, we then dealt with a different person. Then we discovered that when they ordered her vehicle, they didn't order all of the options on her contract. They did not tell us that they didn't order the vehicle detailed in her contract. They hoped we wouldn't notice. We wondered at the time why they didn't do the usual walk-around and vehicle familiarity. They left the Jeep in the service bay with the keys in it, and told us to go take it, hoping we would just drive away. There was no salesman around. We noticed the missing options immediately (including air bags). Then they finally admitted that they ordered the wrong options, but they refused to order us the correct vehicle (even though it was their mistake), They said we would have to take delivery, then trade it in as a used vehicle, after negotiating yet another deal on the vehicle that we already ordered once from them. So they made a huge mistake, and wanted us to pay for it. Nice. They back dated the sale to the prior month, so we lost days off our warranty and didn't get the current month cash back program which was much higher. They did not inform us of the implications of back-dating the delivery date. Whatever you do ... avoid this dealership. We all make mistakes, but when you do, you should admit it, and then you should insist on correcting the error, especially when safety is an issue (such as air bags). You should not make others pay for your mistakes, as they did to us. And you should not expect a woman who ordered air bags to drive around with the possibility of injury or death in an accident, because you refused to correct your mistake. They knowingly delivered to a woman a vehicle without the airbags she ordered ... because they screwed up. So instead of driving with the assurance of safety, my wife drives every day knowing that she is not in the safe vehicle she entrusted this dealership to order for her. She must drive knowing that she is not as safe because this dealership cares more about money than her safety. More