Endras BMW MINI Durham
Ajax, ON
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775 Reviews of Endras BMW MINI Durham
I had a great experience dealing with Roy and Shannon. In my life I never expected to spend over 2 hours at a car dealership discussing cars, available options, test-driving and everything else that goes wit my life I never expected to spend over 2 hours at a car dealership discussing cars, available options, test-driving and everything else that goes with purchasing a new vehicle. Roy gave me as much time as I needed and answered all my questions. I felt that I was well-informed to make a great decision on which vehicle to purchase. When I came back to sign the deal Shannon was prepared with all the paperwork and well-versed as she offered up additional options. The best part, Shannon was very informative but not pushy. An asset that is much appreciated by a consumer. More
Upon visiting the dealership for the first time I was very impressed with the atmosphere and the behavior of my sales professional Roy Milley ..I was considering other models but the ambience of this dea very impressed with the atmosphere and the behavior of my sales professional Roy Milley ..I was considering other models but the ambience of this dealership and the integrity of Roy made my decision easy .. There was a glitch in the initial order as the model received from Germany was not exactly as ordered but Roy and the manager Mitzi Brown immediately stepped up and rectified the situation by providing me with a loaner BMW at no cost until the new BMW arrived from Germany with the required options -- How much more could a client ask for ! From the initial visit through the test drive and during the sales negotation the team at Endra were thorough , professional & courteous ..Both my wife and I feel that we have not only purchased a vehicle but "We made new friends" Ken More
I've recently purchased a 2008 328i, which is my first BMW and I'm officially an addict now!! David's professional, and very open approach made the entire experience easy and enjoyable. Definitely won't b BMW and I'm officially an addict now!! David's professional, and very open approach made the entire experience easy and enjoyable. Definitely won't be the last time that I shop at Endras BMW. Thanks again! More
I have purchased two vehicles from Endras BMW with the help of Luke Pellow, on both occasions I received excellent service. Luke was informative and extremely knowledgeable. I went in with no idea what I help of Luke Pellow, on both occasions I received excellent service. Luke was informative and extremely knowledgeable. I went in with no idea what I was looking for, Luke explained the different features and models and was able to find me the perfect car on both occasions. After the experiences I had I will always drive BMW's and I will aways buy them at Endras More
Was very pleased with the service we received from Luke Pellow on behalf of BMW. We would not hesitate to return to this dealership and deal with Luke. Pellow on behalf of BMW. We would not hesitate to return to this dealership and deal with Luke. More
All customer service representatives were very friendly and eager to help in a positive way. Listened to everything we wanted and met our needs. I would most definitely recommend this dealer and the above and eager to help in a positive way. Listened to everything we wanted and met our needs. I would most definitely recommend this dealer and the above selected representatives to help my family and friends in choosing their next vehicle. More
My interest was the BMW K1300S. Bike at the time was 2009 Triumph Rocket III. I had been hedging about upgrading to the BMW, but was always unsure about getting one. I started shopping around and ended up at Triumph Rocket III. I had been hedging about upgrading to the BMW, but was always unsure about getting one. I started shopping around and ended up at Ajax Endras BMW. Now I read about the K1300S and was wondering if I could take one out for a test ride. I spoke to James and he was more than willing to let me have a go. He jokingly said he would have have the paper work ready when I got back (since I would be hooked on the bike after my test ride). Well he was right I was hooked, but I had a couple of issues. James listened to all my concerns and amazingly got them all resolved. From Insurance to Financing. All resolved. Some adjustments on the Bike had to be done before I was happy. James made it happen. All the silly questions I had , he was able to answer. And never showed any signs of impatience. I was throughly amazed. This also applies to all the staff at Endras. The folks there are will willing to spend the time with you. It has totally changed my perspective of BMW. More
I have known exactly what type of car I wanted for months, and before entering endras and speaking to Luke Pellow , I did not feel comfortable with other dealers or warranty packages. It seemed as if months, and before entering endras and speaking to Luke Pellow , I did not feel comfortable with other dealers or warranty packages. It seemed as if they were always rushing me to make a decision, and trying to fast talk to get me to make a fast purchase on a car that didn't have everything I wanted. With Luke and endras bmw, I was able to make my own decision on my own time. I did not feel pressured and Luke Pellow was able to answer all of my questions. More importantly he encouraged me to be sure that I was making the correct decision for myself. Whenever I had a concern, Luke gave me correct information and did not hesitate to allow me to return on my own time. It did not take me long to see that purchasing my 335i from Luke at endras was the right fit, I actually returned the next day instead of the 3 weeks like I originally planned. Luke's honesty and passion for bmws is was wheeled me in. On another note, one of My largest concern was about the warranty, Michelle B another sales associate also found me a plan that best suited my needs which was like icing on the cake. I was very surprised when she called me on my cell to tell me the good news. At the end of it all i was able to get exactly what I wanted, this was the lost money I've ever spent and thanks to Luke P and Michelle B, I was able to do so with confidence. I love Driving my 335i, I definitely will be making my next purchase from Luke at endras in the future and will not hesitate to pass Luke's card out to friends and family! More
Luke Pellow was a very informative, understanding, patient, and customer service based sales rep. Hour took the time I needed to make a selection which was right for me. His help before and after the patient, and customer service based sales rep. Hour took the time I needed to make a selection which was right for me. His help before and after the purchase has been amazing. Any issues that came up were dealt with above my satisfaction. I would recommend him to anyone I knew. More