Endras BMW MINI Durham

Super friendly and helpful staff - they worked with me to find the right vehicle and price point within my budget. Out of all the dealerships my family and I have dealt with over the years (Range Rover, A find the right vehicle and price point within my budget. Out of all the dealerships my family and I have dealt with over the years (Range Rover, Acura, Toyota/Lexus, Nissan, other BMW locations), this has been BY FAR the best experience. Kevin was a great Sales person, and I would definitely go back to Endras BMW because of him!! Some touchups on the hood were not perfect when I went to pick it up, but Kevin & Dave (the Manager?) were great about scheduling a fix-up appointment with detail job...I'm confident they will make it perfect for me when I go back in :) More

Although appreciative of being able to leave my car with service department on Tuesday 4:15 pm, unfortunately Rob mentioned it wouldn't be looked at until Wed and there were no loaner vehicles available. I service department on Tuesday 4:15 pm, unfortunately Rob mentioned it wouldn't be looked at until Wed and there were no loaner vehicles available. I live about 40 km away from this closest dealership and therefore outside of shuttle range. Not helpful to get home, nor work ( thankfully I was able to work from home). Rob called me midday Wed to let me know what the assessment was and the estimated cost ($1300), and that parts wouldn't be in until 2 pm. They may or may not be able to complete the work on Wed afternoon (replace 2 cooling fans and temperature gauge). He called Thurs afternoon to say it was ready and the total was $1700. The vehicle was in last fall for sensor issue with engine check light, coils needed replacing to the tune of about $4000. Is none of this under warranty or recall? The comment from both service people was "it's a common problem on these cars" or the sensor might just need to be reset. While I understand the service department isn't responsible for the cost associated with service, can they proactively look into the vehicle file and see what cost reductions are possible. Or at the very least put it through a car wash - that has always been a pleasant service benefit in the past and, given the spring weather it would have been nice to return to a clean car, especially after the cost incurred for service. The vehicle only has 110 000 km on it, and I seriously consider in the past 6 months if I made the right choice when I purchased it. More

Works can not say how happy i am. John Kim was great he helped me out alot i will tell all my friends and family to go here becuase John Kim is great keep him around forever please cause he understands peo helped me out alot i will tell all my friends and family to go here becuase John Kim is great keep him around forever please cause he understands people and wants to hep out More

Well this was my first time purchasing a BWM - what a GREAT experience. BMW should train other dealers on how to do their jobs! From the moment we stepped into the showroom back in August 2012 to the d GREAT experience. BMW should train other dealers on how to do their jobs! From the moment we stepped into the showroom back in August 2012 to the day we left with our new car (Mar 09-13) we have been treated with nothing but respect, kindness and a true genuine desire to find out what we wanted not only in a car, but what type of car would be best for us based on our requirements now and over the next few years. Rob L has been a pleasure to deal with. His sincere interest in a new customer (who arrived no less than on an imported motorcycle - not a BMW) has been amazing. He has a great demenour and pleasant nature, answering all the questions I had (I haven't purchased a brand new car in 20+ years), taking us for a test drive in a similar model vehicle with many of the features I was interested in. Then the follow up after our visit - fabulous... emails, phone conversations and of course more visits to the showroom. When the time came to "seal" the deal Rob was great - he made sure that I clearly understood all of the dynamics of the car purchase and made sure to introduce me to Mitzi who understood why I truly wanted a standard car (why get 300HP and an automatic? - she totally understood). She did her utmost to ensure that items I wanted included in the car purchase could happen - even when the computer said it wasn't possible - she found a way. Rob also took the time to introduce me to Michelle in order to get my financing organized and better understand the other options available to me in the way of extended warranties, added protection services, tinting, etc. So the car was ordered and it was waiting time... Rob L made sure I knew how long it might take and was sure to keep in touch during that time. When it was time for final sign off of the deal he made it possible for me to do so by having the paperwork brought to me as my work schedule would not allow me to travel back to the dealership. Chris arrived at my office with a pleasant smile and sincere appreciation for my time constraints and desire to ensure that BMW could meet any last questions I might have. Chris and Rob answered my last minute questions and the deal was done. Overall - the team worked magic. I arrived in Oshawa on the morning of my car pick up and Doug met us at the Oshawa VIA station so that we wouldn't have to worry about getting a 2nd vehicle back to my house and we could both enjoy the first ride in the new car together. I and certainly say that I picked up my car with the biggest smile on my face in a long time and these team members were all GREAT at their jobs, integrated, excited and wanting to provide the best customer service possible. I know that my experience with this dealership is going to make me talk about it for a long time - I promise to tell as many people as I can, because in today's competitive market - customer service is what distinguishes you from everyone else with the same products. THANKS AGAIN to Rob, Mitzi and Michelle (Chris and Doug too....) I will be sure to drop in the next time I'm in the area to say thanks again in person. Jacqui P More

Service was one of the most painful experiences at a dealership. It took four phone calls to get the appointment. Voice mail dance, unreturned calls. Terrible. I was promised a shuttle ride would be bo dealership. It took four phone calls to get the appointment. Voice mail dance, unreturned calls. Terrible. I was promised a shuttle ride would be booked ahead, but waited 25 mins for the driver anyways. Once I got the car in, it was promised back in three hours instead it was 9 hours. No phone call or effort to warn me they would be longer than anticipated. Calls to the service Dept should NEVER go to voice mail to make an appointment, nor fail to return calls when messages left! More

Can't recommend quality of work because car was just purchased. But BMW had a good atmosphere. Kevin did a great job at getting me a car. :) purchased. But BMW had a good atmosphere. Kevin did a great job at getting me a car. :) More

In 2012 I purchased my ultimate bike at Endras, a 1200 GSA and from the moment I entered the dealership through my second service, the professionalism of this dealership has been beyond reproach. During GSA and from the moment I entered the dealership through my second service, the professionalism of this dealership has been beyond reproach. During one of my service visits with the bike, I asked to have a test drive of a diesel X5 and Roy Milley was kind enough take myself, and my wife, out for a ride. A year later I was in the market for a new vehicle and I knew it would be a diesel so we decided to make a trip to Endras again, this time to price out a new X5 diesel. We were introduced to Luke at around 9 am and by 3 pm we had ordered a new vehicle from him. Although I understand Luke is new to sales, his knowledge and work ethic was impressive. As a company owner with a fleet of vehicles, the process of purchasing is not new to me by any stretch. That being said, I found Luke to be very honest and forthright in his dealing with me and in particular, something I admire in someone in sales, is to know when to admit they don't have an answer on something, and then get it. In the end, a few weeks later, I took delivery of my new X5 with Luke on hand for a detailed walk through of the vehicle and operation. Dealing with Endras, and in particular Luke and Roy has been a complete pleasure for me and I am confident our relationship and my ownership of BMW products will continue to be a happy experience. More

All the necessary items of the vehicle purchase were taken care of efficiently, promptly and professionally. The transaction was seamless with a mininmal need for e-mail exchanges. I was surprized that taken care of efficiently, promptly and professionally. The transaction was seamless with a mininmal need for e-mail exchanges. I was surprized that one could purchase a luxury vehicle so effortlessly..Michelle has a pleasant demeanor; it showed in my telephone conversations and was confirmed when I met her in person. More

I originally went into the dealer to drop my car off for service. My lease was almost up and I wasn't happy with my previous sales person at Toronto BMW so I asked to speak to a sales person while in Ajax service. My lease was almost up and I wasn't happy with my previous sales person at Toronto BMW so I asked to speak to a sales person while in Ajax. I was introduced to Luke right away and let him know I was just looking for some info and wanted to discuss options as the end of my lease was coming up. Luke took the time to answer all my questions and wasn't pushing for a sale. I did find a car I liked that evening and very quickly we settled on a price i was comfortable with. A few days later i was back to pick up my new car! Again Luke took the time to show me all the features in my new car and answered all my questions. I've gone to purchase new cars in the past where they've been pushy and trying to upsell every possible feature or talk down to me because I'm a girl. This was by far the best experience I've ever had. Luke even called me 2days later to make sure I was loving my new car! I will definitely recommend Enduras BMW and Luke Pellow! More

Love Endras BMW! Over the past 36 years I hace dealt with MANY retailers and can honestly say that Endras BMW is the definition of "True Customer Service" My recent vist for service was a prime example with MANY retailers and can honestly say that Endras BMW is the definition of "True Customer Service" My recent vist for service was a prime example. Greeted immediately, information taken in a timely, friendly, courteous manner. Work was completed, car was washed and I was on my way! Now here is what makes Endras BMW the best.......I get a call the next day to ensure that I had good service! WHAT???? No other retailer has ever called me to see if I was satisfied with my experience! That is how you know if a dealership TRUELY wants to make sure it's customers are satisfied and Endras certainly does that!!!! Highly recommended! More