Endras BMW MINI Durham

Service was one of the most painful experiences at a dealership. It took four phone calls to get the appointment. Voice mail dance, unreturned calls. Terrible. I was promised a shuttle ride would be bo dealership. It took four phone calls to get the appointment. Voice mail dance, unreturned calls. Terrible. I was promised a shuttle ride would be booked ahead, but waited 25 mins for the driver anyways. Once I got the car in, it was promised back in three hours instead it was 9 hours. No phone call or effort to warn me they would be longer than anticipated. Calls to the service Dept should NEVER go to voice mail to make an appointment, nor fail to return calls when messages left! More

Works can not say how happy i am. John Kim was great he helped me out alot i will tell all my friends and family to go here becuase John Kim is great keep him around forever please cause he understands peo helped me out alot i will tell all my friends and family to go here becuase John Kim is great keep him around forever please cause he understands people and wants to hep out More

Can't recommend quality of work because car was just purchased. But BMW had a good atmosphere. Kevin did a great job at getting me a car. :) purchased. But BMW had a good atmosphere. Kevin did a great job at getting me a car. :) More

In 2012 I purchased my ultimate bike at Endras, a 1200 GSA and from the moment I entered the dealership through my second service, the professionalism of this dealership has been beyond reproach. During GSA and from the moment I entered the dealership through my second service, the professionalism of this dealership has been beyond reproach. During one of my service visits with the bike, I asked to have a test drive of a diesel X5 and Roy Milley was kind enough take myself, and my wife, out for a ride. A year later I was in the market for a new vehicle and I knew it would be a diesel so we decided to make a trip to Endras again, this time to price out a new X5 diesel. We were introduced to Luke at around 9 am and by 3 pm we had ordered a new vehicle from him. Although I understand Luke is new to sales, his knowledge and work ethic was impressive. As a company owner with a fleet of vehicles, the process of purchasing is not new to me by any stretch. That being said, I found Luke to be very honest and forthright in his dealing with me and in particular, something I admire in someone in sales, is to know when to admit they don't have an answer on something, and then get it. In the end, a few weeks later, I took delivery of my new X5 with Luke on hand for a detailed walk through of the vehicle and operation. Dealing with Endras, and in particular Luke and Roy has been a complete pleasure for me and I am confident our relationship and my ownership of BMW products will continue to be a happy experience. More

All the necessary items of the vehicle purchase were taken care of efficiently, promptly and professionally. The transaction was seamless with a mininmal need for e-mail exchanges. I was surprized that taken care of efficiently, promptly and professionally. The transaction was seamless with a mininmal need for e-mail exchanges. I was surprized that one could purchase a luxury vehicle so effortlessly..Michelle has a pleasant demeanor; it showed in my telephone conversations and was confirmed when I met her in person. More

I originally went into the dealer to drop my car off for service. My lease was almost up and I wasn't happy with my previous sales person at Toronto BMW so I asked to speak to a sales person while in Ajax service. My lease was almost up and I wasn't happy with my previous sales person at Toronto BMW so I asked to speak to a sales person while in Ajax. I was introduced to Luke right away and let him know I was just looking for some info and wanted to discuss options as the end of my lease was coming up. Luke took the time to answer all my questions and wasn't pushing for a sale. I did find a car I liked that evening and very quickly we settled on a price i was comfortable with. A few days later i was back to pick up my new car! Again Luke took the time to show me all the features in my new car and answered all my questions. I've gone to purchase new cars in the past where they've been pushy and trying to upsell every possible feature or talk down to me because I'm a girl. This was by far the best experience I've ever had. Luke even called me 2days later to make sure I was loving my new car! I will definitely recommend Enduras BMW and Luke Pellow! More

Love Endras BMW! Over the past 36 years I hace dealt with MANY retailers and can honestly say that Endras BMW is the definition of "True Customer Service" My recent vist for service was a prime example with MANY retailers and can honestly say that Endras BMW is the definition of "True Customer Service" My recent vist for service was a prime example. Greeted immediately, information taken in a timely, friendly, courteous manner. Work was completed, car was washed and I was on my way! Now here is what makes Endras BMW the best.......I get a call the next day to ensure that I had good service! WHAT???? No other retailer has ever called me to see if I was satisfied with my experience! That is how you know if a dealership TRUELY wants to make sure it's customers are satisfied and Endras certainly does that!!!! Highly recommended! More

It was a pleasure to have Roy as our advisor for the lease of my new BMW. Nothing but good comments about him. Really nice person and definitely has a lot of experience. lease of my new BMW. Nothing but good comments about him. Really nice person and definitely has a lot of experience. More

Had a great experience working with Kevin. He took the extra time to ensure that process was smooth and I ended up with exactly what I was look for. Looking forward to the next buy. extra time to ensure that process was smooth and I ended up with exactly what I was look for. Looking forward to the next buy. More

Made a trade in and purchased a brand new Mini. Everyone was very friendly and helpful to arrange things to get me the car I was after at a price I could afford. They were also very helpful and worked with was very friendly and helpful to arrange things to get me the car I was after at a price I could afford. They were also very helpful and worked with me so I was able to keep my snow tires from my previous Mini and have them installed on my new car prior to driving it off the lot which was a very big help with all the snow we've just gotten. All around a pleasant experience with very friendly and helpful staff. More