Endras BMW MINI Durham

My wife brought my car into the dealership today. She was dealing with Tyrone Pereira. Tyrone treated her with the utmost respect. She was impressed with the level of customer service Tyrone provided h was dealing with Tyrone Pereira. Tyrone treated her with the utmost respect. She was impressed with the level of customer service Tyrone provided her. Hearing that my wife was treated well, makes me glad that I am dealing with BMW Endras and especially Tyrone. Thank you Tyrone. More

This is my 3rd new BMW purchased from Endras BMW. I have always been extremely satisfied with both the sales support and service by Endras, so going with them for number 3 was an easy decision. I’ve been d always been extremely satisfied with both the sales support and service by Endras, so going with them for number 3 was an easy decision. I’ve been driving for more than 45 years and have bought a lot of vehicles during that time and dealt with a lot of dealerships and none can hold a candle to Endras when it comes to a friendly, helpful and professional staff. This time I was in the market for a smaller SAV and having researched my options online an after a X1 test drive at Endras, I knew exactly what I wanted (model, colour, packages, options, etc). My client advisor, Roy Miley, was immediately able to locate the exact X1 model and specifications I wanted – which, at the time, was on its way from Germany to Quebec. Within minutes it was being diverted to Endras. There were a few additional aftermarket mods I wanted on the vehicle and Roy looked after all that, so that 2 days after the vehicle arrived at Endras, all the mods were done and I took delivery. I was really pleased and impressed with Roy – who was without doubt, the most helpful and responsive client advisor or sales person I’ve ever dealt with - particularly in the area of communication. He was extremely responsive to any phone call or email I sent him and he kept me informed as to the status of the vehicle. I could not be more pleased with the entire purchase process or with the BMW X1. I highly recommend Endras to anyone considering a BMW. More

I was looking for a used BMW 335i xdrive Coupe for 6 months. I had a budget and a car in mind. A few weeks ago I came upon a car that was fitting 100% my criterias but it was in Ontario and I was in Que months. I had a budget and a car in mind. A few weeks ago I came upon a car that was fitting 100% my criterias but it was in Ontario and I was in Quebec. I contacted the dealer, and Kevin Ghazi got back to me about an hour after my e-mail inquiry. Kevin quickly understood what type of buyer I was and worked hard to get me the price I was looking for. He did not try to sell me something else, he just worked with me on the price. We closed the deal over the phone and Kevin then put me in touch with Michelle Beauvais for the financing. Michelle was wonderful. She did not try to sell me anything that I was not interested in, and processed all the paperwork on the phone. She went above and beyond to help me since my case was not 100% typical (out of province buyer). The car was delivered 3 days after we closed the deal, on a Saturday. I took the train from Montreal, traveled to Oshawa, picked up the car at the Dealership, and drove back to Montreal. Everything was ready when I arrived, the car was perfectly in shape and clean, and I didn't spend much more than 60 minutes at the dealership. That's the way I like it. When I got back to Quebec, I realized I was missing a paper to plate the car. Kevin sent it to me right away and I was in business. If you are reading this and are considering buying a car from Endras over the phone or from Internet, go ahead! Kevin is a guy you can trust and he will do everything he can to earn your business! More

I had an extremely happy experince purchasing my first BMW from Endras. Rob Lecesse was extremely helpful, infomative and pleasant throughout my entire buying process. Everyone at Endras are very friendl BMW from Endras. Rob Lecesse was extremely helpful, infomative and pleasant throughout my entire buying process. Everyone at Endras are very friendly and inviting, its a very warm dealership and the kind of place you stop by occasionaly to say hi. I have been driving a couple of Mecedes for the past number of years and this was my first BMW, and I can confidently say that I am sold on BMW for life. The car was ready for me in immaculate condition and Rob Lecesse took the time to go over all the features the car offers. I am totally inpressed with my 535i xdrive and would highly recomend Rob Lecesse and Endras for next car. Rolland R More

I live ouside of Hamilton ,Ontario and after checking with 3 BMW Dealerships in my area for an opportunity to purchase my first BMW, this was the only dealership that said bring your car in and we will with 3 BMW Dealerships in my area for an opportunity to purchase my first BMW, this was the only dealership that said bring your car in and we will figure somthing out that will work for you. This was an offer I could not resist and which no other dealership offered me at the time. 3 BMW cars later, I still travel to Ajax for the same reason. These sales people are eager to sell and service their customers, and although I wish I could find a closer dealership, this location goes out of their way to bring me back and customize and tailor to my requirements and needs. Great Sales Job Mr. Lecesse! Also met the Manager "Mitzi" who made a point to thank me for my business when I came into the dealership the first time and left a very humbling impression on me. As a sales person myself, Endras BMW is very lucky to have her onboard. Great Job Endras ! from One of your loyal customers... Christina More

This was our first experience with BMW and I'm sure it will not be our last! Luke was a truly fantastic sales employee who not only sold us on the brand but created a true passion and love for our new it will not be our last! Luke was a truly fantastic sales employee who not only sold us on the brand but created a true passion and love for our new vehicle. We could not wait for it to come in! Thanks Luke! More

Staff were extremely courteous and responsive from appointment scheduling to vehicle pick-up. My vehicle looked like brand new - clean and shiny - when I picked it up and drives as well as it did the appointment scheduling to vehicle pick-up. My vehicle looked like brand new - clean and shiny - when I picked it up and drives as well as it did the day and purchased it (2 years ago). This was my first service visit for this vehicle and I could really tell the difference - amazing. More

Super friendly and helpful staff - they worked with me to find the right vehicle and price point within my budget. Out of all the dealerships my family and I have dealt with over the years (Range Rover, A find the right vehicle and price point within my budget. Out of all the dealerships my family and I have dealt with over the years (Range Rover, Acura, Toyota/Lexus, Nissan, other BMW locations), this has been BY FAR the best experience. Kevin was a great Sales person, and I would definitely go back to Endras BMW because of him!! Some touchups on the hood were not perfect when I went to pick it up, but Kevin & Dave (the Manager?) were great about scheduling a fix-up appointment with detail job...I'm confident they will make it perfect for me when I go back in :) More

Although appreciative of being able to leave my car with service department on Tuesday 4:15 pm, unfortunately Rob mentioned it wouldn't be looked at until Wed and there were no loaner vehicles available. I service department on Tuesday 4:15 pm, unfortunately Rob mentioned it wouldn't be looked at until Wed and there were no loaner vehicles available. I live about 40 km away from this closest dealership and therefore outside of shuttle range. Not helpful to get home, nor work ( thankfully I was able to work from home). Rob called me midday Wed to let me know what the assessment was and the estimated cost ($1300), and that parts wouldn't be in until 2 pm. They may or may not be able to complete the work on Wed afternoon (replace 2 cooling fans and temperature gauge). He called Thurs afternoon to say it was ready and the total was $1700. The vehicle was in last fall for sensor issue with engine check light, coils needed replacing to the tune of about $4000. Is none of this under warranty or recall? The comment from both service people was "it's a common problem on these cars" or the sensor might just need to be reset. While I understand the service department isn't responsible for the cost associated with service, can they proactively look into the vehicle file and see what cost reductions are possible. Or at the very least put it through a car wash - that has always been a pleasant service benefit in the past and, given the spring weather it would have been nice to return to a clean car, especially after the cost incurred for service. The vehicle only has 110 000 km on it, and I seriously consider in the past 6 months if I made the right choice when I purchased it. More

Well this was my first time purchasing a BWM - what a GREAT experience. BMW should train other dealers on how to do their jobs! From the moment we stepped into the showroom back in August 2012 to the d GREAT experience. BMW should train other dealers on how to do their jobs! From the moment we stepped into the showroom back in August 2012 to the day we left with our new car (Mar 09-13) we have been treated with nothing but respect, kindness and a true genuine desire to find out what we wanted not only in a car, but what type of car would be best for us based on our requirements now and over the next few years. Rob L has been a pleasure to deal with. His sincere interest in a new customer (who arrived no less than on an imported motorcycle - not a BMW) has been amazing. He has a great demenour and pleasant nature, answering all the questions I had (I haven't purchased a brand new car in 20+ years), taking us for a test drive in a similar model vehicle with many of the features I was interested in. Then the follow up after our visit - fabulous... emails, phone conversations and of course more visits to the showroom. When the time came to "seal" the deal Rob was great - he made sure that I clearly understood all of the dynamics of the car purchase and made sure to introduce me to Mitzi who understood why I truly wanted a standard car (why get 300HP and an automatic? - she totally understood). She did her utmost to ensure that items I wanted included in the car purchase could happen - even when the computer said it wasn't possible - she found a way. Rob also took the time to introduce me to Michelle in order to get my financing organized and better understand the other options available to me in the way of extended warranties, added protection services, tinting, etc. So the car was ordered and it was waiting time... Rob L made sure I knew how long it might take and was sure to keep in touch during that time. When it was time for final sign off of the deal he made it possible for me to do so by having the paperwork brought to me as my work schedule would not allow me to travel back to the dealership. Chris arrived at my office with a pleasant smile and sincere appreciation for my time constraints and desire to ensure that BMW could meet any last questions I might have. Chris and Rob answered my last minute questions and the deal was done. Overall - the team worked magic. I arrived in Oshawa on the morning of my car pick up and Doug met us at the Oshawa VIA station so that we wouldn't have to worry about getting a 2nd vehicle back to my house and we could both enjoy the first ride in the new car together. I and certainly say that I picked up my car with the biggest smile on my face in a long time and these team members were all GREAT at their jobs, integrated, excited and wanting to provide the best customer service possible. I know that my experience with this dealership is going to make me talk about it for a long time - I promise to tell as many people as I can, because in today's competitive market - customer service is what distinguishes you from everyone else with the same products. THANKS AGAIN to Rob, Mitzi and Michelle (Chris and Doug too....) I will be sure to drop in the next time I'm in the area to say thanks again in person. Jacqui P More