Endras BMW MINI Durham

Kevin is the best! I just wanted to take the time to recognize Kevin for his great services and amazing personality. It was our first time purchasing a BMW and he made i I just wanted to take the time to recognize Kevin for his great services and amazing personality. It was our first time purchasing a BMW and he made it a great experience for me and my family. He is trustworthy, knowledgeable, compassionate and really takes his time when explaining or addressing any of our concerns. I recommend everyone to go see him when considering purchasing a car, he is the very best! Thank you so much for everything! More

Kevin is amazing Just wanted to say that it was a pleasure working with Kevin, who has gone above and beyond again! We first met Kevin when my husband leased his BMW Just wanted to say that it was a pleasure working with Kevin, who has gone above and beyond again! We first met Kevin when my husband leased his BMW in 2014 and recently when I purchased my X5 for our growing family. He went above and beyond, even driving the vehicle to my home for me to test drive it. I would highly recommend Kevin...and in fact I have. Thanks for your hard work and dedication Kevin. Tina Francis More

Wow, very impressed Entire staff were friendly and helpful and I can't say enough about Rida...She is very genuine and made me feel very comfortable. Her knowledge in the Entire staff were friendly and helpful and I can't say enough about Rida...She is very genuine and made me feel very comfortable. Her knowledge in the BMW product is impressive and although she is in sale, there was no pressure what so ever. Of the few optional models I was considering, she was so helpful, I walked feeling totally satisfied with the decision. I will definitely return and will certainly make a point of using Rida for my next purchase. More

Great buying experience! Rida is an outstanding sales representative demonstrating product knowledge and the patience to sit with us while our 2 year old caused chaos. We did Rida is an outstanding sales representative demonstrating product knowledge and the patience to sit with us while our 2 year old caused chaos. We did not feel pressured at any point but were supported during the decision making process. My wife loves her x1 and we would definitely return. More

Excellent! Everyone at the dealer greeted us with a smile and eager to help us. Kevin answered all our questions and concerns and was very pleasant. OUR overall Everyone at the dealer greeted us with a smile and eager to help us. Kevin answered all our questions and concerns and was very pleasant. OUR overall experience was excellent! We would definitely recommend Endras BMW More

Bad Experience at Endras BMW Service Department - Took 2011 CPO car to Endras for warranty work (1. sunroof has creaking noise. 2.coolant light on and coolant level was way below min line and notice - Took 2011 CPO car to Endras for warranty work (1. sunroof has creaking noise. 2.coolant light on and coolant level was way below min line and noticed one of the hose was covered in dirt so might have leak. 3. I feel a knock or click from turning the steering wheel when the car is cold during the first 10/15 mins of driving.) - Service advisor tells me sunroof is not covered because noises are not covered under the CPO warranty. If the coolant is leaking from the hose/clamps, then it is not covered under CPO warranty because is a wear and tear item(Hose and clamps are wear and tear items?). Steering wheel knock/click I would have to pay if they find that is not cover under warranty. So basically I would have to pay just for them to have a look at the car if they decide the items are not covered. I told the advisor 2011+ CPO should cover everything like the original warranty. Advisor say that is not true and that the 2011+ CPO warranty is not the same as the original warranty. - I showed him on the BMW Canada Website where it says "2011 and beyond: Extension of the new car warranty (2 years/80,000 km, extending the full warranty coverage to 6 years/160,000 km).". Advisor still say is not true and he will go print me a pdf of the all expections and show me why my issues are not covered. He leaves for a few minutes and of course he couldnt find the file to print (since 2011+ CPO is extending the full warranty coverage) and ask me to call BMW Canada to ask them about it. - I call BMW Canada and they said 2011+ CPO warranty covers everything the original warranty covers, but BMW Canada can't do anything and ask me to take to another dealer. -So I wasted a whole morning driving 100km two ways to Endras for nothing because the advisor say my CPO warranty does not cover the items even thought the BMW website clearly states 2011+ CPO is an extension of the full warranty coverage and of course BMW Canada cannot do anything about the dealers. More

impressive customer service My husband and I dropped by the dealership looking for our potential diesel car, and Rieda greeted us with her sweet smile, seems innocent but when my My husband and I dropped by the dealership looking for our potential diesel car, and Rieda greeted us with her sweet smile, seems innocent but when my husband started asking questions about the car, she was very knowledgable, which is very impressive ! We tried to walk away but she was not giving a chance to do so, she was so convincing, but not annoying. A pleasant experience More

A very smooth, efficient and enjoyable experience! Wandering into Endras BMW unannounced with a mind to scouting out some pre-owned 328i sedans, my wife and I were pleasantly greeted by Rida, She list Wandering into Endras BMW unannounced with a mind to scouting out some pre-owned 328i sedans, my wife and I were pleasantly greeted by Rida, She listened to our thoughts and concerns and was able to provide us with insight and information regarding various vehicles and their features. So much so that we actually decided an X3 on the sales floor was more suited to our needs. Her clear understanding and explanation of the X3's features and options helped us decide on a test drive and later a purchase deal with trade in for the vehicle which all meshed together nicely. We found her helpful, informed, cheerful and pleasant. She is highly recommended. More

Rida was good as was Leasing manager. Some other staff could certainly be more professional when customers are within earshot. Rida was eager, made herself available, followed up and fo Some other staff could certainly be more professional when customers are within earshot. Rida was eager, made herself available, followed up and followed through. She was also patient. More

Above and Beyond Exceptional Experience I had the pleasure of purchasing my vechicle at this location. The experience was overall perfect. I will make sure to recommend to family and friends I had the pleasure of purchasing my vechicle at this location. The experience was overall perfect. I will make sure to recommend to family and friends. Kevin Ghazi was part of this amazing experience. More