Elite BMW

Respectful , had a great experience overall and got treated professionaly and provided with useful infos , thanks treated professionaly and provided with useful infos , thanks More

The staff was friendly and very helpful and helped me order a new car exactly the way I wanted. order a new car exactly the way I wanted. More

Great customer service as always at this branch! Yesterday I found out that I lost my anti -theft key from the wheels and I called the dealer where usually do my repair. Reach out directly service Yesterday I found out that I lost my anti -theft key from the wheels and I called the dealer where usually do my repair. Reach out directly service manager , Mr.Gordie Tam ,my problem was solved right the way ,himself help me with a spare key and wrench and fixed my wheels. Thank you Mr. Tam ! More

A lachat et apres pour le service pour la configuration de l ecran merci beaucoup de l ecran merci beaucoup More

Very good and satisfying. The sales associates and representatives were very professional and glad dealing with Elite BMW. The sales associates and representatives were very professional and glad dealing with Elite BMW. More

I am very disappointed and dissatisfied with their parts sale. They cannot even tell you when your order will be in and they keep beating about the bush. Be prepared to wait forever when you buy parts from sale. They cannot even tell you when your order will be in and they keep beating about the bush. Be prepared to wait forever when you buy parts from this dealer. It is coming from Vancouver is all they will say while they delay you, causing you discomfort. They don't care. More

I got excellent service at this dealership. However, I was never able to negotiate a deal with its sales department. However, I was never able to negotiate a deal with its sales department. More

The staff are friendly and are very knowledgeable about their product -BMW. The atmosphere is super relaxed and friendly and you will feel right at home. I bring my car here for minor repairs including their product -BMW. The atmosphere is super relaxed and friendly and you will feel right at home. I bring my car here for minor repairs including oil changes and the cost are worth it. I have confidence and trust in my car whenever I leave this place with it. When I am ready, I will definitely buy my next car from this location. Great job Elite BMW. More

I like the dealership because service counter prople are very friendly, helpful, and professional. T can trust their suggestions or recommendations very friendly, helpful, and professional. T can trust their suggestions or recommendations More

I received poor and unprofessional service from Elite BMW in Ottawa. Do not think to go to this dealership as you will be disappointed and robed for these reasons: On 2024-09-03 I called Elite BMW in Otta in Ottawa. Do not think to go to this dealership as you will be disappointed and robed for these reasons: On 2024-09-03 I called Elite BMW in Ottawa and I spoke with parts advisor regarding replacing Axcel CV Boot. He makes me buying the part and asked me my credit card without mentioning that the part is not refundable. Then he transferred me to service to book an appointment and replace the part for day after 2024-09-04 at 10h00am. I spoke with service advisor over the phone and he let me confirm my order without diagnosing the issue in the car. He said that the conventional charge will be between one and two hours for labor since I already paid for the part ordered. On 2024-09-04 at 10h45 am I arrived at Elite BMW counter and the service advisor said the following: « We will charge you one hour only for the labor since you ordered and paid the part ». Then he printed a document and he makes me sign it without providing me a copy. Later, I received a text message on my cellular saying the following : « The labor time to replace the front right outer axle boot would be 3 hours. The axle needs to be removed to do the job. This would coast 537+ tax. You also save 15% because the vehicle is 15 years old. So it would come to $515.79 ». on 2024 09 05 at 10h23 am Elite BMW sent me an online invoice of $642.67. Although, I requested pick up service, They never reached me to offer pick up service. In fact, they reach me to send me an online invoice. These unprofessional actions of forcing the increasing price two times from Elite BMW dealership demonstrate lack of client satisfaction, lack of integrity and dishonesty which breach the code of ethic contrary to the law and OMVIC policies along with consumer Protection Act. More