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Elite BMW
Ottawa, ON
192 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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192 Reviews of Elite BMW
December 12, 2025
The service/parts replacement during my recent service visit turned out to be a very long list. The price was very high, and we're not finished yet. My BMW which has only 70,000 miles, which to me is in visit turned out to be a very long list. The price was very high, and we're not finished yet. My BMW which has only 70,000 miles, which to me is in excellent, A+++ condition seems to need a lot of replacement items to which I have no verifiable proof need to be replaced. I took the car in initially for fluid changes, serpentine belt and air filter. The list that came back that was not fluid change related was a page and a half long. I asked to see the car while it was still up un the hoist, this did not happen. With the work that has been completed, coupled with the cost of items remaining to be completed, and based on the condition of my car and the relatively low mileage, I'm inclined to believe no one. I am a senior and of the old school where a five star rating is much more than a classy dealership and a sharp clean service advisor who has already asked that I give him a five star rating. Sorry but that five star rating is going to have to be somewhat delayed until I am satisfied that my car is being serviced because it is needed not because every person wandering around the dealership needs their regular paycheck. I'm over $3100. in with another $1000. tomorrow to replace a battery that has never been an issue, and a discoloured ground strap that has never been an issue. The replacement ground strap will likely be discoloured by the end of winter as it is unprotected from the elements. I fully expect to be into the complete list to the tune of seven to eight thousand dollars. I could make a lot of new car payments with that money. It's simple to see why BMW's in general have to residual value when its trade-in time or why they are so cheap when they make their second life debut on the used car lots...HAPPY MOTORING...WWM... More
by warren
Employees Worked With
Ralph
November 02, 2025
This dealership has been my go to dealership since my first BMW 12 years ago! I have always been impressed with their professionalism and expertise. first BMW 12 years ago! I have always been impressed with their professionalism and expertise. More
by Brandon
Employees Worked With
Lei Pan, Kevin Tran, Hussein Hassan, Devon Christian
November 01, 2025
The team of Elite BMW was amazing. I highly recommend Elite BMW to anyone looking for not just a luxury car but also truly a world class service. Awesome Car, Awesome Dealer, Awesome I highly recommend Elite BMW to anyone looking for not just a luxury car but also truly a world class service. Awesome Car, Awesome Dealer, Awesome Team! More
by Jocelyn Villaflor
Employees Worked With
Patrick Joissaint, Tarek El-Kobrossi, Yan Zhao, Hussein Hassan, KJ Matezo
October 14, 2025
Since 2024 until now we didn't receive the refund for a part that the service advisor (Clayton) make me buy it . He took the part back (outer axle boot) without any refund. The manager called me and he pro part that the service advisor (Clayton) make me buy it . He took the part back (outer axle boot) without any refund. The manager called me and he promissed the refund of the part and receive a credit of $100 for all the poor service received since they make me buy the part before checking the car. Afterthat, they installed another part (outer Axel boot) and they kept the inner Axel boot part until now without any refund. This practice is highly irregular. This dealership is not trustable and I would never take my car to that place for any maintenance or buy anything over there. More
by BMW client
Employees Worked With
Clayton
October 09, 2025
My wife and I had the pleasure of working with KJ, and we couldn't be more impressed. From the moment we arrived, he greeted us with professionalism and attentiveness. KJ took the time to understand our spec couldn't be more impressed. From the moment we arrived, he greeted us with professionalism and attentiveness. KJ took the time to understand our specific needs and preferences, ensuring he presented us with the best options available. His patience and thorough explanations made the entire process seamless and stress-free. We truly felt valued as customers and appreciated his dedication to finding the perfect fit for us. More
by pjacquesvil
Employees Worked With
KJ
June 27, 2025
All service advisors I have dealt with have been professional, knowledgeable, friendly and have taken the time to discuss and answer any of my questions. Clayton L’Heureux and his team are great eve professional, knowledgeable, friendly and have taken the time to discuss and answer any of my questions. Clayton L’Heureux and his team are great even during hectic periods, they still take the time for each customer. A very friendly no pressure dealer in general from the reception to the cash operators and sales. More
by ranica63
Employees Worked With
Clayton L’Heureux
June 12, 2025
I have been dealing with Elite BMW for the last 7 years and have had excellent experience with sales as well as services. The team is very welcoming and professional and have had excellent experience with sales as well as services. The team is very welcoming and professional More
by narendrjoshi
Employees Worked With
Michael
June 03, 2025
It has been a pleasure dealing with Clayton L'heureux over the years and now with our new salesman--Dillon sequin who is extremely knowledgeable. The General Manager took the time to come and introduce over the years and now with our new salesman--Dillon sequin who is extremely knowledgeable. The General Manager took the time to come and introduce himself and say hello and left his door open in case we have any issues to deal with down the road. More
by francois.marion
Employees Worked With
The finance manager and service manager
