Elite BMW

Very Professional Hussein was easy to deal with. Great communication. I would highly recommend him for all of your purchasing needs towards your future Car or SUV . Gre Hussein was easy to deal with. Great communication. I would highly recommend him for all of your purchasing needs towards your future Car or SUV . Great people More

Hussein was referred to us by a coworker, and was very welcoming from the jump. He’s very professional and knowledgeable about BMW. We’ve been on the market for some time and sitting with him has put a s welcoming from the jump. He’s very professional and knowledgeable about BMW. We’ve been on the market for some time and sitting with him has put a sense of ease, we’ll as much as one can get when making such a huge purchase. He never rushed a decision and even went over multiple options and benefits based off our lifestyle. We hope he stays around and we will most definitely be sending some friends in the future. Keep up the great service ! -L and R.R More

Lying about a car fix I just bought a car from them , they offered to deliver 10 days after the agreement stating that the car needs some repairs, went there in the middle I just bought a car from them , they offered to deliver 10 days after the agreement stating that the car needs some repairs, went there in the middle of the period and the salesman told me that the car was in the garage for the proper fix, a week after I was driving by and I've seen the car sitting at a parking lot without any fix done. It was just a lie. Waiting to see how they are gonna deliver and if not fixed , will be filing a complaint with omvic and refusong to get ahold of the vehicle. The attitude is very poor. Can't trust them in the future More

Great overall experience It was our first experience buying a BMW. There was no pressure in purchasing from the very beginning. Hussein gave us great client service and was ve It was our first experience buying a BMW. There was no pressure in purchasing from the very beginning. Hussein gave us great client service and was very knowledgeable of the different models throughout our experience. Hussein was very helpful throughout the process and even after the deal was completed. We would not hesitate to refer him to anyone we know to purchase a BMW. More

Great overall experience! Hussein was easy to deal with. Great communication. I would highly recommend him for all of your purchasing needs. Hussein even added car mats that we Hussein was easy to deal with. Great communication. I would highly recommend him for all of your purchasing needs. Hussein even added car mats that were missing from used vehicle after the deal! More

Amazing Customer Service Joe in service was great to deal with, honest and professional. It’s rare to find good quality customer service out there. Would highly recommend goin Joe in service was great to deal with, honest and professional. It’s rare to find good quality customer service out there. Would highly recommend going in to see him. More

Technical support and personalized service Bought an 2018 X3 from a private sale, and after requesting to meet the technical genius Mansour Qayomi, who gladly took all the necessary time to rev Bought an 2018 X3 from a private sale, and after requesting to meet the technical genius Mansour Qayomi, who gladly took all the necessary time to review all the X3's features with me without any rush. His service was very professionnal and very informative. Thank-you again Monsour ! More

Terrible Service Overall Techs allowed my hood to drop rapidly while my car was in the service center causing two large creases straight down the hood. The gas struts were sta Techs allowed my hood to drop rapidly while my car was in the service center causing two large creases straight down the hood. The gas struts were starting to fail but that is something a competent tech should be able to work around (and perhaps quote me on a repair cost for). Service reps are extremely hard to get a hold of. I often need to call multiple times for a few days to get a hold of a rep on the phone. Attitude of the reps is not what I expect from a BMW dealership. They are clearly overworked and as a result have poor attitudes. This has been an ongoing issue for years at this location for me. Parking is often very tricky at this location especially in the winter. As a result of the above I only bring my cars here because of the proximity to my work and only when I require a dealership to complete the work my cars require (such as an alignment). I would not buy a car from this dealership. Otto's BMW is a much better option in my opinion. More

Does not live up to name Bought a used BMW there. Sales person promised that the car would be fitted with new tires and brake discs and pads all around. When I picked up the c Bought a used BMW there. Sales person promised that the car would be fitted with new tires and brake discs and pads all around. When I picked up the car, the pads had not been changed. They offered to refund the appropriate cost the next business day. Come Monday, they offered $300 for a job that's close to $1000. I'll need to take them to court to get what I was promised. Make sure to record your conversations and document everything you care about in writing before making a purchase here. More

Thank you guys for your service. It is my first BMW and I am really satisfied with my X3. The customer service was excellent from the begining to the end. Thank you Anik and Dusko! It is my first BMW and I am really satisfied with my X3. The customer service was excellent from the begining to the end. Thank you Anik and Dusko! More