Ed Learn Ford Lincoln

Mixed reviews . . . We have sent our truck here for over a year and have, for the most part, had good experiences. Our last service call was a simple oil change and tire We have sent our truck here for over a year and have, for the most part, had good experiences. Our last service call was a simple oil change and tire rotation booked about a week in advance. The day prior, I dropped the truck off so they could start working on it first thing (7:30am); the key was dropped off and the truck was checked in. On the next day, I called in at 10am as my wife received a text saying we missed our service appointment. I was given the run around when I asked about the status. Left on hold for a while. No answer. Called in again at 11am asking the same question, they told me I didn’t have an appointment today ... huh? Left a voicemail for the service manager (Charlie) to get an explanation. No call back. Called back at 1pm, was told it was done ... good. I still wanted to speak with the manager to ask what happened and to perhaps get an apology, especially since it was now causing a conflict in my work schedule. Left another VM for him, still no response over 24 hours later. I understand this is a first world problem (your oil change taking from 7:30am until 1pm), but for the manager to blatantly ignore your requests for a conversation is absolutely pathetic ... seemingly just hoping that the problem (me) goes away. Because I still haven’t heard from the manager, I am now posting this review. Being a manager in the customer service field myself, this is very bad business practice. As much as I dislike contacting an upset client, I still do it to make sure they come back to do business with us again. Prior to this experience, we had great service from the Quicklane department (first come first served). Not the same experience when you use their regular scheduled service work. I also find their prices to be fair, especially after previously experiencing the high costs to service your truck in Alberta. More

Amazing place with outstanding employees Thank to the staff at ed learn ford for helping my wife I with all our needs thanks especially to jim briknell from sales dan Steven's and debbie k. W Thank to the staff at ed learn ford for helping my wife I with all our needs thanks especially to jim briknell from sales dan Steven's and debbie k. We appreciate everything they have done for us and love our new 2018 ecosport More

Quote on new car Bill learn is the only salesman I will deal with I have bought all my vehicles, my wife’s and sons vehicles from Bill learn Bill learn is the only salesman I will deal with I have bought all my vehicles, my wife’s and sons vehicles from Bill learn More

New vehicle search and trade in Dealt with two newer employees hired from Hyundai dealerships. Definitely not “Ford” people and negotiating did not go well. Have never had problems Dealt with two newer employees hired from Hyundai dealerships. Definitely not “Ford” people and negotiating did not go well. Have never had problems previously with sales but this last meeting was very disappointing. Highly satisfied with service work and personnel. More

Excellent experience I felt very convenient when I talked to the sales and customer service. I was given fast and customized quote, which helped me make my decision. Would I felt very convenient when I talked to the sales and customer service. I was given fast and customized quote, which helped me make my decision. Would definitely recommend this dealer. More

Excellent customer service.. Once again the team at Ed Learn Ford came through for me in my crisis. Jake and Charlie went above and beyond excellent customer service and ensured t Once again the team at Ed Learn Ford came through for me in my crisis. Jake and Charlie went above and beyond excellent customer service and ensured that my safety was first and foremost a priority. Got me through a difficult situation and did so without any hesitation. Cannot stress enough how awesome you guys are. Thanks again Jake for all your help and getting me back on road quickly and efficiently. You guys rock!! More

Great customer service work was done in a timely matter. How long they said it was going to take was as long as I had to wait which was nice. work was done in a timely matter. How long they said it was going to take was as long as I had to wait which was nice. More

Very helpful & efficient I get excellent customer service. for repairs and leasing. Dealership is conveniently located off QEW. Staff are friendly, efficient and know their s I get excellent customer service. for repairs and leasing. Dealership is conveniently located off QEW. Staff are friendly, efficient and know their stuff. A happy customer. More

2018 Explorer Sport Had an excellent experience with Larry and Debbie. Love the vehicle and the service I received purchasing it. This is my 2nd for from Ed Learn and the Had an excellent experience with Larry and Debbie. Love the vehicle and the service I received purchasing it. This is my 2nd for from Ed Learn and they are great. There service dept is top notch too. More

Very good Fromm the service counter right to the shuttle driver , no surprises every thing from experience to time line exactly as it was said to be . Fromm the service counter right to the shuttle driver , no surprises every thing from experience to time line exactly as it was said to be . More