Eastside Kia

This has been the most stressful vehicle purchase I have ever experienced. Originally ordered a car with one Kia dealership in March and that was a lot of misinformation and salespeople who didn't know wha ever experienced. Originally ordered a car with one Kia dealership in March and that was a lot of misinformation and salespeople who didn't know what they were doing. I went to Eastside Kia and there was still a long wait for the car I wanted. Instead, I purhased a used vehicle (not a Kia) from Eastside and it has been nothing but bad customer service since then (March 2022). This car has had sensor issue after sensor issue...all under warranty but a real hassle and inconvience by bringing it back time after time. In a two-month span, I was in the warranty-approved service shop 8 different times for a total of 16 days. This is not acceptable. Eastside Kia knew I was having problems but at no time did they check up on me or offer me a solution. I finally called around August 7th or 8th to ask for a meeting. I sat with 2 used car managers and they gave me a lot of talk and a few solutions...then nothing for 3 weeks. (I also found out that they called the warranty-approved dealership where I was getting my vehicle serviced to find out if I was actually in there as many times as I claimed...nervy!) I had to call back and spoke with another manager on Thursday morning of August 25th and he said he would get back to me around noon....today is almost end of day Monday August 29th and still have not heard anything from Eastside Kia. I feel they don't care if they lose me as a customer because it is not a Kia that I bought from them and I seem to be rocking the boat and I guess they don't need to work hard for customers these days...cars are walking themselves out the door. I don't recommend Eastside Kia if you are buying a car, the customer service is lacking and where there is any, it is flimsy and their sales people are not trust-worthy. More

Responsive and friendly dealership. Visited the dealership after a rather dismal and lack luster behavior at another Kia dealership in Calgary. From the first time of meeting Terry But Visited the dealership after a rather dismal and lack luster behavior at another Kia dealership in Calgary. From the first time of meeting Terry Butz, we had no doubt we were with the right dealership. The dealership was opened and realistic in sales, finance, wait time, eventual delivery and after delivery follow up. Overall, it was a great experience. More

Warm welcome, easy schedule appointment, service time acceptable, provide 2 ways shuttle transport. Will come again for service! acceptable, provide 2 ways shuttle transport. Will come again for service! More

I am very happy with service provided at Eastside Kia. I have been going there since 2014. I have been going there since 2014. More

Excellent people to deal with Anne and Branden excellent people to deal with and they helped me out people to deal with and they helped me out More

DO NOT sell a car to this dealership. They promise payment within 48 hours. After DOUBLE the quoted time I show up to pick up my payment and now it suddenly takes a week to get paid. BUYE They promise payment within 48 hours. After DOUBLE the quoted time I show up to pick up my payment and now it suddenly takes a week to get paid. BUYER BEWARE! More

I would like to give a 5 star rating to Eastside Kia and their amazing employees! My husband and I are in the process of moving to Albert from Ontario, which has been difficult due to Covid and some persona their amazing employees! My husband and I are in the process of moving to Albert from Ontario, which has been difficult due to Covid and some personal issues. Our Kia Soul which we use in Alberta, has always been serviced by Eastside Kia. Today I had another appointment with Eastside Kia and found out ,to my horror, that my “Waze GPS” did not work. I called Kia to let them know my issue and that I might be late! Employee Karla from the service department offered her help and with 3 calls and Karla on the phone I made it on time! Karla also offered to help with my phone, printed out directions to drive home and gave me one of her own snacks!!! What an outstanding service from this employee!!! I love my Kia and Eastside Kia! Thank you Karla for all your help and thank you Eastside Kia for the great service! More

Very friendly and fast our appointment wss on time,i would highly recommend eastside KIA would highly recommend eastside KIA More

We have bought 3 cars from Kia East. Our salesperson each time was Rob Mack. He is great!! He cares about his customers & made each purchase so easy. Our salesperson each time was Rob Mack. He is great!! He cares about his customers & made each purchase so easy. More