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Eastside Dodge Chrysler Jeep Ram FIAT
Calgary, AB
849 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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849 Reviews of Eastside Dodge Chrysler Jeep Ram FIAT
July 10, 2015
very pleased and would recommend The sales people we talked with were very honest and straight forward. We would recommend this dealership to everyone. If there a problem with our new The sales people we talked with were very honest and straight forward. We would recommend this dealership to everyone. If there a problem with our new vehicle then they find the time to get it in right away. When promised anything it is 100%. Any questions we had we got the answers right away More
by Littlemama003
Employees Worked With
Guy Gubler, Glenn Brown
July 09, 2015
To Wanda breti in the oil change service side I brought my 2013 dodge dart I'm for and oil change today and was absolutely blown away by the quality of service I revived from the lady who helped m I brought my 2013 dodge dart I'm for and oil change today and was absolutely blown away by the quality of service I revived from the lady who helped me!!! I came in pretty upset because of how low my oil leve was and I thought something major was wrong. Wanda treated me like I was the most important customer, she assured me my car would be looked at right away and if anything major needed to be done she would book it in ASAP. I was very impressed with the kindness professionalism and willingness to make my problem hers and take care of my car!!! Thank you so much Wanda Breti you made my day!!! I can't wait to see all of you for my next oil change!! Yours truly, A very satisfied customer More
by Mchornawka
Employees Worked With
Wanda Breti
July 09, 2015
Poor Service - dont care to hear/fix customer issues After my last visit April 20, 2015 with Eastside Dodge I swore I would never deal with them again. Unfortunately, I had to call them again today to in After my last visit April 20, 2015 with Eastside Dodge I swore I would never deal with them again. Unfortunately, I had to call them again today to inquire about the warranty on tires I purchased from them. The warranty on the tires I purchased from Eastside Dodge are for 110,000 Kilometer which is the Manufacturer's Treadwear Limited Warranty. I have only put approx 52,000 km on my tires. I was advised by Kal Tire when I brought my tire in for repair that I needed new tires.. When I inquired with Bob Gifford the Service Manager at Eastside about the tire warranty he basically advised me to go to Kal Tire and deal with them since it was Kal Tire who advised me my tires were rated as LF and RF at a 4-32nds and the RR and LR at a 2-32nds. Bob claims the tire manufacturer will NOT replace a tire under warranty as a result of regular wear. Are you kidding me Bob? Isn't that what their 110,000 Kilometer Manufacturer's Treadwear Limited Warranty is for? Here was Bob Gifford reply to me: "Based on your description of tire wear it would appear that you do need new tires. Unfortunately, the tire manufacturer will not replace a tire under warranty as a result of regular wear. Since you have gone to Kal Tire, who position themselves as “tire experts”, they may be able to direct you further to the tire manufacturer as to any warrantable coverage." On April 20, 2015 Eastside claimed to have done a 45 Piece of Mind Inspection and charged me 34.95 when the previous time I was only charged 19.95. I did not ask them to do a POM Inspection which I questioned. Bob's reply was "due to the current promotional offering, it was $5 cheaper to charge you for that then to charge you a brake inspection and you would have received more value because it offers a more thorough vehicle inspection and includes the brake inspection as well." When I asked to see the POM Inspection Report as there wasn't one left in my car, they were unable to provide one for me. I decided to take my vehicle to another mechanic 8 days later to check on the larger items they told me I needed. Eastside told me I needed some brake work done at 3x the cost of another mechanic and I found out that Eastside did not detect work that seemed to be required. My new mechanic advised me I needed a serpentine belt, hose and water pump asap...you know the basic things that require a vehicle to function properly. Don't you think if a POM inspection was done at Eastside these items would have been noted on the POM Inspection Report and also that I needed new tires? I don't believe these people even did a POM Inspection. I would definately not recommend dealing with Eastside Dodge based on my experience. I received very poor customer service by the overall Service Staff, the Service Manager, Bob Gifford and all the way to the top... General Manager, Mike McManes and Owner, Jim McManes. They do not feel the need to reply to customer complaints and to satisfy customers.. More
by murphy123
Employees Worked With
Bob Gifford
July 08, 2015
Great service Bought a Dodge Grand Caravan at a great price. The whole process was quick and painless. All the staff is very friendly and helpful. Overall great exp Bought a Dodge Grand Caravan at a great price. The whole process was quick and painless. All the staff is very friendly and helpful. Overall great experience. More
by ricky2015
Employees Worked With
Mohammad Kettana, Alexandra Brayne
July 08, 2015
Eastside Dodge buyers review I bought my 2015 Dodge Journey from Eastside Dodge, we met Rob Kean on a Saturday afternoon, we talked about the trade value of my old car, and walked I bought my 2015 Dodge Journey from Eastside Dodge, we met Rob Kean on a Saturday afternoon, we talked about the trade value of my old car, and walked us through the purchasing process on our new car. Rob was very professional, kind, and very understanding of our needs and wants. I know from past experiences buying a new vehicle can be intimidating and overwhelming, there's a boatload of paper work and you can get lost in it, Rob made sure we knew what we were singing and that everything was crystal clear. Overall it was a great buying experience and we are very happy! Thank you Rob Kean! More
by Lindsay_rhea
Employees Worked With
Dean Oancia, Rob Kean
July 07, 2015
Great customer service I recently purchased a jeep Cherokee trailhawk 4x4 and I'm so happy with this car.The guy named Mohammed Ketanna who help me was really helpful,very p I recently purchased a jeep Cherokee trailhawk 4x4 and I'm so happy with this car.The guy named Mohammed Ketanna who help me was really helpful,very professional handling my situation.He did a very good job.I really recommend you guys to see this person if your planning to buy a car. More
by Nel
Employees Worked With
Mohammad Kettana
July 05, 2015
bought a jeep cherokee ltd went to look at a journey and talked with Andre ...took one out for a test drive...but didn't fit our needs..Andre showed us a Cherokee and we fell in went to look at a journey and talked with Andre ...took one out for a test drive...but didn't fit our needs..Andre showed us a Cherokee and we fell in love with it...:) More
by gerrbear
Employees Worked With
Derek McLeod, Alexandra Brayne, Andre Popov
July 05, 2015
Overall first rate service Salesman was very knowledgeable, professional, with a great personality and was a pleasure to deal with. Financing was a breeze. Overall it was a very Salesman was very knowledgeable, professional, with a great personality and was a pleasure to deal with. Financing was a breeze. Overall it was a very comfortable and enjoyable experience above and beyond any vehicle purchase we have made More
by Cockney rebel
Employees Worked With
Mohammad Kettana, Derek McLeod
July 05, 2015
Very satisfied Customer satisfaction pure, whatever asked it had been given best information s, adjusted to reach all wishes of customer. I recognize that I am a pic Customer satisfaction pure, whatever asked it had been given best information s, adjusted to reach all wishes of customer. I recognize that I am a picky customer and I wanted my new truck tailored for myself. Rob - the dealer helped me to achieve everything and fulfilled all my wishes. Danny from the finance department arranged very fast the best deal too. More
by sinnex
Employees Worked With
Rob Kean
July 04, 2015
Knowledgeable and friendly service Julian was patient and answered all my questions in a professional friendly manner. Glenn from finance was also friendly and explained everything in d Julian was patient and answered all my questions in a professional friendly manner. Glenn from finance was also friendly and explained everything in detail and at the same time was fast as I had my kids with me and they were in a hurry to go. More
by Gman123
Employees Worked With
Julian Mitu, Glenn Brown
