Eastside Dodge Chrysler Jeep Ram FIAT

laid back and super fly easy a) handicap spaces cleared of snow before 7am b) receptionist more than welcoming c) interior of dealership ship shape and spotless d) Terry was fr a) handicap spaces cleared of snow before 7am b) receptionist more than welcoming c) interior of dealership ship shape and spotless d) Terry was friendly, helpful, non aggressive, cared e) finance was again very friendly and not pushy to purchase extras f) Terry introduced me to the powers that be, nice! g) Eastside stole me away from another RAM dealer I have dealt with for 8 years h) will I be back yup I generally trade every 2 years at a maximum More

Poor service Used to take my truck to them. They fought me on my concerns and at one point charged me for a service I specifically asked for and failed to perform Used to take my truck to them. They fought me on my concerns and at one point charged me for a service I specifically asked for and failed to perform it. Scratched my fender on one occasion and left greasey hand prints all over on another visit. A different dealer was able to diagnose and solve all the issues I was having that Eastside was shrugging off. They're the closest dealer to me but I'll take distance and quality over convenience and poor service. More

Purchase of new vehicle I've been a long time customer and my last few purchases have been a less than stellar experience. Dan was the best salesman I've dealt with at this d I've been a long time customer and my last few purchases have been a less than stellar experience. Dan was the best salesman I've dealt with at this dealership in the last 10 years. I would highly recommend him More

Rewarding Marlon was excellent answering all our questions. Process was quick and efficient. Excellent customer service! Allan in finance was also quick and ef Marlon was excellent answering all our questions. Process was quick and efficient. Excellent customer service! Allan in finance was also quick and efficient! A very welcoming staff! More

Thank you Shawn Scott After an issue with the coverage from my aftermarket warranty through First Canadian Protection Plan and looking at a $4000.00 bill I was a bit concer After an issue with the coverage from my aftermarket warranty through First Canadian Protection Plan and looking at a $4000.00 bill I was a bit concerned to say the least. I must say that I am extremely happy I brought the issue to the attention of Shawn Scott. He is very professional and courteous and went out of his way to get the issue rectified in a timely manner. He was also kind enough to supply me with a vehicle while mine was down, for that I am very grateful. More

Miscommunication I thought that I was receiving the 0% interest for 84 months. This is what was being advertised on Dodge Ram trucks. I thought that is what was discus I thought that I was receiving the 0% interest for 84 months. This is what was being advertised on Dodge Ram trucks. I thought that is what was discussed with the sales person. I didn't pay close enough attention to what I signed in the contract as I was focussed on the monthly payments which I could afford. Turned out I signed for 96 months at 1.9%. MY FAULT for not reading the contract close enough. Just wish the change in the interest rate could have been pointed out. Derek did reach out to say he was sorry for any miscommunication and that he was using the information passed on to him. I do like the new vehicle. More

Fantastic customer service! After owning a Durango for the last 5 years, It felt like it was time to upgrade. We browsed a couple of dealerships before making our way to Eastside After owning a Durango for the last 5 years, It felt like it was time to upgrade. We browsed a couple of dealerships before making our way to Eastside. Alvin greeted us after a few minutes in the showroom and instantly gave a very personable feeeling. He went out of his way to make sure we had the deal we wanted and made countless trips back and forth to make it happen. Alvin was with us every step of the way and made the entire process simple and easy. More