Eagle Ridge Chevrolet Buick GMC

Poor service from manager and service department I have bought a lot of cars from here starting as far back as 2006 and this will be the last. My partner bought a brand new truck. He hooked up his I I have bought a lot of cars from here starting as far back as 2006 and this will be the last. My partner bought a brand new truck. He hooked up his Ipod and well it keeps skipping. We just didn't try 1 Ipod but 4 Ipods all does the same. We called to get it fixed 5 times we took it in and still not fixed. Let alone he also purchased mats for the truck and they put in mats that have been cut up, they still haven't replaced that. Called the service Manager Ed still hasn't called back. This is by far the worst customer service I have received, I will be telling everyone I know not to shop here. This is not what customer service is about period! More

Marco Marco Marco Just bought a brand new 2018 Terrain from Marco, he was an excellent help and VERY polite. He catered to all my needs and helped me find the perfect v Just bought a brand new 2018 Terrain from Marco, he was an excellent help and VERY polite. He catered to all my needs and helped me find the perfect vehicle. The process went very smooth and I can’t thank him enough for the perfect vehicle. THANK YOU Marco More

Frequent client over 20 years Over the past 20 years my wife and I have bought 6 cars from Eagle Ridge Chevrolet. The staff were polite, non-aggressive and welcoming. Service was p Over the past 20 years my wife and I have bought 6 cars from Eagle Ridge Chevrolet. The staff were polite, non-aggressive and welcoming. Service was prompt and efficient. No complaints as I had fair value for my trade-ins and for my latest car a Buick Encore SUV. Would highly recommend this dealership to anyone. More

Excellent service I have had excellent service here for more than 20 years Everyone I have dealt with has been very good.i plan to continue my serbvivong bere I have had excellent service here for more than 20 years Everyone I have dealt with has been very good.i plan to continue my serbvivong bere More

Purchased 2018 Terrain Denali Shopping for a new or demo vehicle to replace our 2012 SLE Terrain, ended up buying a 2018 Terrain Denali model that completely beat all of our expect Shopping for a new or demo vehicle to replace our 2012 SLE Terrain, ended up buying a 2018 Terrain Denali model that completely beat all of our expectations More

Fast and excellent service I was impressed with the friendliness of the staff, the speed and quality of the work I had them do. I particularly like the drive-in garage which she I was impressed with the friendliness of the staff, the speed and quality of the work I had them do. I particularly like the drive-in garage which sheltered me from the pouring rain. A job well done! More

radio and back up camera malfunction. went 3 times for this problem , the radio goes so dark and the back up camera totally blurry its useless, the rebooting or updating didn't help at all went 3 times for this problem , the radio goes so dark and the back up camera totally blurry its useless, the rebooting or updating didn't help at all, I would like for you guys to change the radio and camera like you told me before, no more rebooting or updating More

Good Prices, friendly service! After doing extensive research on a 2016/17 Hyundai Santa Fe, I like everyone else appreciate the best deal possible. I found the prices at Eagle Rid After doing extensive research on a 2016/17 Hyundai Santa Fe, I like everyone else appreciate the best deal possible. I found the prices at Eagle Ridge better than those anywhere else, so I flew to the lower mainland (from the Kootenays) to have a look at vehicles. I had received some information over the internet from Goran so I asked to see him upon arrival, but he was not in and had to wait about an hour before he arrived (I had previously told him that I would definitely be in that morning). Waiting around there were a number of other salesmen who approached me to see that I had been helped. I did not find that they were the typical pushy annoying car sales persons you find at so many other dealerships – they were friendly and there to help! After test driving a few vehicles and talking prices, I left to go to a few other dealerships to kick a few tires and do some test drives. I soon realized that the prices offered at Eagle Ridge were better than at other dealerships, so I did return to complete a deal on a vehicle. After a short while, we agreed on a price on a vehicle but it did take the next few hours to have the deal approved by the finance manager. All this time I patiently sat and sat and sat waiting in the not so glorious showroom. Never once was I offered a coffee, juice, etc. by anyone there. Finally, after a number of hours the paperwork was ready and the deal was completed! As it was now the end of the day, I would have to return tomorrow to complete the sale and pick up the vehicle. I arrived at 10:00 the next morning, concluded the sale (paying cash) and waited for the vehicle to be detailed. Once again, I waited and waited and waited (again not being offered a hot or cold beverage). I had previously told them that I had a funeral to attend the next day so the sooner I was on the road the better. As it turns out, I did not get the vehicle until 3:30 that afternoon and had an 11hour drive ahead of me to get home in time for the funeral!! Needless to say, I was late for the funeral!! A few general comments about the dealership: - They seem to be in chaos around the used car department - a general disorganization and no one provides any definite answers. - The salespersons showed a lack of knowledge of the vehicle when asked about specifics on engine size, safety ratings, etc. - The deatil work was done quickly and the attention to detail was not great. We found peanuts, candy bar wrappers, restaurant receipts, etc. in seat pockets and under the seats. - After owning the vehicle for about 2 months, I received a letter from Sirius radio telling me that I only had a few weeks left in my 3 months “free” trial! I was never told this by the salesman and felt that I should have been told when purchasing the vehicle! I missed out on the free trial. More

Friendly and professional Sales Staff When I dropped in at your place I didn't intend to buy a car this very day. Then my wife and I met Jimmy, a friendly and professional salesperson. Aft When I dropped in at your place I didn't intend to buy a car this very day. Then my wife and I met Jimmy, a friendly and professional salesperson. After lots bargaining we got an offer we couldn't refuse and we are happy with our purchase. More

Service Good but.. Service was good and was treated well however I’m used to having my vehicle at least washed and cleaned after service is done. This was my first exper Service was good and was treated well however I’m used to having my vehicle at least washed and cleaned after service is done. This was my first experience getting work done at a dealership when they haven’t cleaned my vehicle. A little disappointing but not a reason not to recommend them because the service was done well. More