Eagle Ridge Chevrolet Buick GMC

Efficient and quick Had my truck towed on a Sunday to this dealership, left my keys w reception and gave them my details. Next before noon I got a call outlining what was Had my truck towed on a Sunday to this dealership, left my keys w reception and gave them my details. Next before noon I got a call outlining what was wrong, how much it cost and how long it would take. My car was ready and fixed by 3pm on the Monday. Was very thankful More

Superb! Excellent service and accommodating staff! Customer satisfaction GUARANTEED! Thumbs up! It was an awesome experience doing business with them. Looking Excellent service and accommodating staff! Customer satisfaction GUARANTEED! Thumbs up! It was an awesome experience doing business with them. Looking forward to my next visit. More

Yukon warranty work Visited Eagle Ridge GM to have one of our dash speakers replaced and had a great experience. We had our child in a car seat when we dropped the truck Visited Eagle Ridge GM to have one of our dash speakers replaced and had a great experience. We had our child in a car seat when we dropped the truck off so they arranged a rental vehicle of equivalent size for our ease. All around great customer service. Glad we purchased our new Yukon from Eagle Ridge More

Thank you! Graham was really helpful! Everyone there was really nice and I didn’t feel out of place. They were honest and went above and beyond to help me out Graham was really helpful! Everyone there was really nice and I didn’t feel out of place. They were honest and went above and beyond to help me out Thank you~! More

Horrible Customer Service We are from Terrace and were looking for a dodge caravan and wanted to do a trade in with our truck. Because it’s 15 hours away, I wanted to be absolu We are from Terrace and were looking for a dodge caravan and wanted to do a trade in with our truck. Because it’s 15 hours away, I wanted to be absolutely sure that we could afford it before I decided to drive down. I disclosed everything I knew was wrong with the truck and was told a set amount as the worst case scenario. So getting assured that they would make it work for us, I drove down with the assurance I’d come away with the van we had chosen. Halfway into my drive, I get a call from the manager Bryan saying they can’t guarantee anything until they see the truck. At this point I’m already halfway there so I have no choice but to keep going. When I do arrive I’m then told that the truck is worth $5,000 less than the amount I was assured would be the worst case scenario. Obviously I can’t afford this, and tell them that I was assured of a set price especially after I drove 15 hours to purchase it. They basically say “too bad and we didn’t make any assurances.” At this point I’m very upset because I came down with the assurance that I’d be able to afford the worst case scenario and left with nothing because of their bottom line. It was honestly the most gut wrenching and upsetting situation I’ve ever experienced at a dealership. More

We had a Good experience Our salesman bent over backwards to give us information and keep us informed about our new vehicle and make us feel like we got a fair deal on a trade Our salesman bent over backwards to give us information and keep us informed about our new vehicle and make us feel like we got a fair deal on a trade in. After the sale he spent time going over all the features of our new car. We would go back should we ever need a new vehicle. . More

Regular maintenance Everything was done on time, and experienced staff were helpful. Enjoyed that they washed the vehicle for me as well.was just an oil change so not muc Everything was done on time, and experienced staff were helpful. Enjoyed that they washed the vehicle for me as well.was just an oil change so not much else to say. More

2017 370Z Thanks to everyone at Eagle Ridge GM for the great deal and excellent treatment we received. Too bad you’re not a Nissan dealer ship. Thanks to everyone at Eagle Ridge GM for the great deal and excellent treatment we received. Too bad you’re not a Nissan dealer ship. More

Sales great, service not so Just to sum it up.... I knew more about my 2018 GMC Sierra than the actual service center!! If you’re doing basic service ie; brakes oil I’m sure the Just to sum it up.... I knew more about my 2018 GMC Sierra than the actual service center!! If you’re doing basic service ie; brakes oil I’m sure they’re fine. Diagnostics.....👎 More

Initial service of near new vehicle Prompt and efficient service. Every step was explained in a courteous manner. I would not hesitate to use them again nor would I hesitate to forward a Prompt and efficient service. Every step was explained in a courteous manner. I would not hesitate to use them again nor would I hesitate to forward a recommendation to friends. More