Dueck on Marine

Great dealership to purchase a vehicle I have been a customer with Dueck on Marine for the last 30 years. I have always had a great experience with the staff here! I have purchased 5 vehicl I have been a customer with Dueck on Marine for the last 30 years. I have always had a great experience with the staff here! I have purchased 5 vehicles, 3 of which have been from Sam Lee. He has always gone above and beyond to help me find the perfect vehicles. I would highly recommend this dealership for sales and service! More

Slower than molasses in January Called and made an appointment for an oil change. Also, wanted the engine air and fuel filter changed. Arrived on time for my appointment. It's about Called and made an appointment for an oil change. Also, wanted the engine air and fuel filter changed. Arrived on time for my appointment. It's about an hours work. Four hours later I'm still here waiting. Pretty sad. I always bring my vehicle here and it's consistently bad like this. This time I'm mad enough to take the time to write a review. Wouldn't recommend this place to anyone and I won't be back. More

Disappointing truck was to be ready for a test drive ... still in computer but they lost it ?? Waiting and waiting we looked as well .. no offers to look on compute truck was to be ready for a test drive ... still in computer but they lost it ?? Waiting and waiting we looked as well .. no offers to look on computer for something comparable but test drive on a much higher end one . Overall left so unhappy with staff More

Nothing stellar It was an ok experience, nothing stellar, and there weren't any vehicles that peaked my interest. I was shocked when the salesman called me to foll It was an ok experience, nothing stellar, and there weren't any vehicles that peaked my interest. I was shocked when the salesman called me to follow up, and then insulted me after I told him I decided to purchase a Ford. FYI, I purchased a Ford because Sync 3 rocks. I tried out the navigation on a GMC Terrain and was very unimpressed. More

Great service Jon Urbano helped us out to get servicing done and he was very helpful and polite! He noted that we will get a car wash as well which we were very ple Jon Urbano helped us out to get servicing done and he was very helpful and polite! He noted that we will get a car wash as well which we were very pleased with. I will be coming here again. More

Customer Service/Sales I am writing to let you know how much I appreciate the outstanding customer service that your staff provided last week. I visited your dealership to p I am writing to let you know how much I appreciate the outstanding customer service that your staff provided last week. I visited your dealership to purchase a new vehicle(Cadillac SRX) for my daughter. Your staff was very attentive and helpful. The employees I interacted with, especially Amin Ladha, was very knowledgeable about the vehicle i was looking for and seemed genuinely interested in helping me find the right one that met my needs rather than just being focused on making a quick sale. Because of Amin's efforts, I was able to find exactly what I needed and I am very satisfied with my purchase.I appreciate the way you have trained your staff and the way they are following their duty perfectly. Keep up the good work. Once again thank you for the good service and I wish the company a lot of success. More

Thumbs down for service department Bought a 2014 Equinox in December of 2013. That experience was fine, car has been great. I was recently reminded why I do not go here for service th Bought a 2014 Equinox in December of 2013. That experience was fine, car has been great. I was recently reminded why I do not go here for service though. Car went in for a minor recall issue (corrosion on door frames or some such). The actual work seemed to be performed well and Jon U was great when I had questions. Then, I went to pick up the car. Timeline: 10am Jon calls, car is ready. great. I need a shuttle pickup. 11:15 am. Shuttle calls, they are here. great. 11:29 am - At dealership. 10 minutes of xxxxxxx around to find my keys. What, you didn't know I was coming? In YOUR shuttle? 11:43 am - I see my keys! "Just a moment sir, we'll have someone bring your car around" 11:53 am - service manager sees me pacing back and forth and runs the other way 11:55 am - Ask why it's taking so long. Oh, car has to come from (somewhere far away, I missed this part) 12:01 pm - car shows up out front! I get this is not a huge deal, but the whole reason people don't use dealerships for service is that most of us do not want our time wasted. The dealership was on the phone to the shuttle car while I was in it, there's no excuse to make me sit in the lobby for a full half hour waiting for my car to come from the back side of the building! grrrrrrr. More

an improved experience I was fortunate to buy my vehicle here at dueck on marine about 6 years ago a 2008 Chevy Silverado. For the service over 6 years has been really fair I was fortunate to buy my vehicle here at dueck on marine about 6 years ago a 2008 Chevy Silverado. For the service over 6 years has been really fair sometimes it's been slow but usually quick. over the last year and a half I've noticed the staff have become more professional and the service area has become quieter and more organized. More

great service, Freindly staff. Picked up the new truck today, service was great... The salesperson we dealt with, Riley, was very knowledgeable very easy to deal. I would recommend Picked up the new truck today, service was great... The salesperson we dealt with, Riley, was very knowledgeable very easy to deal. I would recommend him and Dueck to anyone looking for a new vehicle. I'm very happy with this purchase More

a great day at dueck on marine Today I met with Hayes and purchased a new 2015 GMC terrain. My experience here was one where I recieved alot of patience and excellent customer serv Today I met with Hayes and purchased a new 2015 GMC terrain. My experience here was one where I recieved alot of patience and excellent customer service and information regarding the terrain. We took our first test drive in an equinox then with some explanation and inight from hayes we tried the terrain. It ended up being the right choice. ... Brian Thanks Hayes and thank you dueck. If you think you are in the market for a gm vehicle I would reccomend you come here More