Dueck Downtown

Bad service Hi, Around May 3 and 4th, I arranged oil change and cooling system servies for May 9th. I was quoted $240 in total before taxes. I also confirmed tha Hi, Around May 3 and 4th, I arranged oil change and cooling system servies for May 9th. I was quoted $240 in total before taxes. I also confirmed that there will be shuttle services coming in within 15km radius to pick me up so that I can pick up my car. The call agent confirmed. Then, on May 8th, I called twice to confirm the price but now it’s $265 which I was surprised but agreed. Again I spoke with two different agents to confirm shuttle pick up with my address. Both confirmed and said that the shuttle service ends at 4:30pm. I asked to book a shuttle for 4:00pm on May 9th but the agent told me I can only do it on the day of. So I dropped off my car thinking that I’ll be picked up. When I called on May 9th a very rude agent tells me that they driver cannnot travel to my address although it’s within 15km and he is off as of 3:45pm!! If I would have known this I would have scheduled the services on a day that I can accommodate my schedule. I will be late for my son’s soccer game. Then later on that day I got a call from another agent who said that the battery would need to be replaced and the total will be $705. I explained what I was told and how it has become super inconvenient. No accountability or no apology. I’m a single mom and I need to work and take care of my kid all by myself. This event has been the more inconvenient and costly affair. More

PROFESSIONAL PROMPT RATIONAL Since 1997 DUECK has offered/provided immediate and congruent and financially responsible service to our cars and van. When manager ANDY relocated, Since 1997 DUECK has offered/provided immediate and congruent and financially responsible service to our cars and van. When manager ANDY relocated, his knowledgeable understanding and professional outreach was continued by the new staff in Service. I hear much joking about my 'old' van: My 1997 CHEV ASTRO VAN is a reliable WORKHORSE. Because of the rational maintenance and care, it has never let me down. I will be eighty years soon and continue to TRUST my van because of DUECK staff More

ZL1 1LE Excellent performance from this salesman!! He got me exactly what I wanted. I felt very satisfied and the car was beyond my expectations. I will recom Excellent performance from this salesman!! He got me exactly what I wanted. I felt very satisfied and the car was beyond my expectations. I will recommend James to my friends and colleagues. More

Good to work with Had all the answers I needed to make me purchase easy to work with put the car was not clean for me put I thing we can get done again soon Had all the answers I needed to make me purchase easy to work with put the car was not clean for me put I thing we can get done again soon More

Great experience Bought a brand new Spark. Great people to work with. Wouldn't have bought had I not been met with honesty and integrity. Worked with Darren Schultz, A Bought a brand new Spark. Great people to work with. Wouldn't have bought had I not been met with honesty and integrity. Worked with Darren Schultz, Amanda, and Joe. Thanks everyone. More

Awesome ! I am glad to chose to buy my used vehicle at Dueck downtown. The staff were exceptional. Kimberly Kim was very nice to deal with . She was very person I am glad to chose to buy my used vehicle at Dueck downtown. The staff were exceptional. Kimberly Kim was very nice to deal with . She was very personable and friendly . This was by far my most positive experience buying a car from a dealer . Dueck has been around for a long time for a reason . I would highly recommend them ! More

Exemplary customer service from the Dueck team! Everyone I dealt with at Dueck when buying my new GMC Canyon was very knowledgeable, and provided the very best vehicle buying experience ever! Darr Everyone I dealt with at Dueck when buying my new GMC Canyon was very knowledgeable, and provided the very best vehicle buying experience ever! Darren Schultz in Sales worked tirelessly with me to get me into the best vehicle for my needs and budget and was there for me from the moment I walked into the dealership until I drove off in my new truck. A follow up call from him the next day to see if all was well (it was!) was most appreciated. Darren's Manager Ryan got an exceptional trade in value for my car and was super friendly and efficient. Amanda in the Finance Department was very patient and helpful in navigating through the transaction paperwork. The delightful young lady who drew up the insurance for my new vehicle was the icing on the cake! More

Attentive To Details We are long time clients of Dueck GM (2 Safari, 2 Malibu, 1 Acadian, 1 Venture). When it is time to purchase a new vehicle, we naturally head to Duec We are long time clients of Dueck GM (2 Safari, 2 Malibu, 1 Acadian, 1 Venture). When it is time to purchase a new vehicle, we naturally head to Dueck Downtown where we bring our vehicles for maintenance service. Kimberley was most attentive and helpful in providing details of the Buick Encore which we finally decided on. Price negotiation was quite down to earth without much running back and forth. The Insurance agent Vernon Lo was thorough and professional with his advice and service. We appreciated his help. We drove off with our new SUV in 3 hours. Thank you Kim, Peter, Hakim, Amanda and the Dueck team for a friendly and cordial afternoon! More

Excellent Customer Service. Very Accomodating From the first day I walked in the door, until the day that I drove my new car out of the showroom, I experienced nothing but superb customer service From the first day I walked in the door, until the day that I drove my new car out of the showroom, I experienced nothing but superb customer service from the sales representatives, finance department, management, and everybody else. All/any of my questions and concerns were taken seriously, and resolved immediately. During, and after the purchase of my car, my sales representative kept in contact with me to ensure that everything was going well. I would absolutely recommend this dealership to anyone who is looking to purchase a vehicle. You will definitely have a great experience. More

Great Service!! Just purchased a 8 passenger van for our company for Kimberly Kim at Dueck Downtown. She gave us the best service, prompt and allowed us to move thro Just purchased a 8 passenger van for our company for Kimberly Kim at Dueck Downtown. She gave us the best service, prompt and allowed us to move through the process of purchasing quickly and not trying to make a all day process out of it (as we needed to be in and out quickly). When we needed a good deal and vehicle information she made sure we had it. Thank you Kimberly for your great service! More