Downtown Subaru

We just purchased our Outback - Melissa provided exceptional service in explaining different models, reviewing options and making the sales process easy. She was very responsive to email questions a exceptional service in explaining different models, reviewing options and making the sales process easy. She was very responsive to email questions and provided patient, no-pressure advice throughout. When we picked up our new car she had great advice on security. She provided a complete tutorial on the car’s controls, so we felt really prepared to make the most of our new car. Thank you! More

Excellent service, excellent approach, exceptional customer service. Really appreciated the attention to detail, the straight-forward descriptions and discussions. This is our third car purchase at customer service. Really appreciated the attention to detail, the straight-forward descriptions and discussions. This is our third car purchase at Downtown Subaru. Special thanks to our sales/contact/Subaru person, Melissa Yiu for her depth of knowledge about the Subaru line and her detailed explanations for how the car's systems work. More

Just purchased a 3rd vehicle from this dealer with a 4th one on order. Very pleased with the service provided by Melissa Yiu - I highly recommend dealing with Melissa. one on order. Very pleased with the service provided by Melissa Yiu - I highly recommend dealing with Melissa. More

We picked up our 4th car over the years from Downtown Subaru and had the opportunity to work with Melissa. Ordering of cars everywhere has been delayed and Melissa kept us up to date, looked for differen Subaru and had the opportunity to work with Melissa. Ordering of cars everywhere has been delayed and Melissa kept us up to date, looked for different options and even helped us find a car earlier than our original order. When we went to pick up the car Melissa had ear marked pages and highlighted sections in the manuals she thought would be of interest to us, went through everything and stood in the rain to make sure we were all set! We have always had good service at Downtown Subaru, Melissa raised the bar even higher! More

Just picked up my second Outback from Melissa. She is so great at her job! Took all the time that I required, was super helpful, made sure everything was organised and made us feel taken care of. She is so great at her job! Took all the time that I required, was super helpful, made sure everything was organised and made us feel taken care of. More

Picked up our 3rd Subaru from Melissa yesterday! She was super helpful, responsive, and organize. Made our purchasing experience easy and enjoyable! She was super helpful, responsive, and organize. Made our purchasing experience easy and enjoyable! More

Just had a lease renewal and one more outstanding experience with Melissa as my mom just renewed a new crosstrek and this is our 4th car within our household. I have recommended my friends at downtow experience with Melissa as my mom just renewed a new crosstrek and this is our 4th car within our household. I have recommended my friends at downtown subaru and Melissa never disappoint as she always provide excellent customer service. More

I want to take a moment to thank Melissa for exceptional customer service at Downtown Subaru. As with most cars, our wait time for the vehicle was longer than usual and Melissa was patient with us throughou customer service at Downtown Subaru. As with most cars, our wait time for the vehicle was longer than usual and Melissa was patient with us throughout the process and shared updates regularly. The day of delivery was smooth as she had prepared everything for us beforehand. Thank you for making our first car purchase in Canada super smooth and exciting. Looking for a long and fruitful partnership with Subaru. PS: You have clicked some fantastic pictures for us Melissa, thank you so much!! More

Just bought my 1st Subaru and probably had a lot to do with Melissa, She was amazing, thorough and detailed and was available to respond to my questions at anytime, even on her day off and on a Sunday, n with Melissa, She was amazing, thorough and detailed and was available to respond to my questions at anytime, even on her day off and on a Sunday, not too many sales people do that!. She did everything and made sure my vehicle was perfect as I requested, and it was. She made the process very comfortable, professional and fun. I've been to many car dealers looking for the perfect vehicle for myself and NO one treated me like the way she did, all the rest of them used the old car sales method, which frankly is so bad and ancient that it drove me away- But not here ! and not with Malissa. If you are looking to buy a Subaru, for sure ask for Melissa Yiu! She is great and a breath of fresh air, and you will be pleased with your experience, for sure. Thank you! F Grady More

I found Melissa Yiu who works at Downtown Subaru through this website and upon searching through 5 pages with her name being the only person listed, I immediately knew I'd be receiving amazing help on my jo this website and upon searching through 5 pages with her name being the only person listed, I immediately knew I'd be receiving amazing help on my journey to owning a new Subaru (and boy was I right!). After sending Melissa an email to get a conversation started about financing a new Crosstrek, she sent back a wonderful response that answered my questions and clarified what I was unsure about in relation to the production of the Crosstrek (I originally wanted to order a 2023, but was informed that the 2023 model was no longer being manufactured, so Melissa directed me towards a 2024 Crosstrek and informed me of the new features and creature comforts that the 2024 had to offerr). The entire process from start to finish can only be described as smooth with healthy amounts of friendly conversation. As the time passed between my initial deposit. Before I knew it my Crosstrek had been delivered and Melissa provided me with a way to schedule my appointment to pick up my new vehicle, which gave me the perfect amount of time to sell my old vehicle and get my documents in order before the pickup date. Before I went to pick up my new Crosstrek I arranged with Melissa to purchase 3 items for my new vehicle (Window Deflectors, Seat Back Covers and a Hitch Mount). Melissa ensured that those 3 items were installed prior to my pick up. On the day of picking up my new Crosstrek, Melissa took the time to go through all of the features and new technology with me while I sat in the driver seat. From introducing me to the functions on the steering wheel; to assisting in setting up my phone for Apple Carplay so that I had everything connected prior to my departure. I cannot state it enough that Melissa went above and beyond what I'd expected from her (even after reading the 5 pages recommending her) and that my entire purchase process was smooth and communication was top notch. I would happily recommend any of my friends or family to see Melissa at Downtown Subaru if they were looking for a new car. More