Downtown Subaru

With Melissa Yiu, the customer service doesn’t end with the purchase of the car. She went out of her way to find the vehicle that we wanted at the best price and delivery service. When we had a flat tire t the purchase of the car. She went out of her way to find the vehicle that we wanted at the best price and delivery service. When we had a flat tire today, Melissa kindly helped us navigate the process to get it fixed. Her outstanding customer service is what makes her an excellent sales representative. We greatly appreciate the care and attention she gives to every situation. Melissa always put a smile on our faces when we come through Downtown Subaru’s doors. Thank you, Melissa! You are the best! More

We were recommended by a family friend to this dealer and we are so glad we drove 1 hour to this dealership! It’s not often the owner welcomes you in person but they introduced us to Melissa Yiu who showed u we are so glad we drove 1 hour to this dealership! It’s not often the owner welcomes you in person but they introduced us to Melissa Yiu who showed us our Forester! She was knowledgeable and extremely helpful! She went above and beyond, and gave us many good suggestions and tips throughout the whole process. We appreciated her professionalism and felt very well cared for. If you’re in the market for a Subaru, be sure to ask for Melissa Yiu! More

An Excellent Experience with Olivia Monisse! Olivia was friendly, knowledgable and open. It was the least stressful car buying experience I have had. I can recommend Downtown Subaru highly. Th Olivia was friendly, knowledgable and open. It was the least stressful car buying experience I have had. I can recommend Downtown Subaru highly. The atmosphere was respectful, not too much and not too little if you know what I mean. More

Great experience with Melissa We went into our car buying adventure once the pandemic allowed it. We went to Audi, Honda, Mazda, Toyota, Nissan and Subaru. Our salesperson at Sub We went into our car buying adventure once the pandemic allowed it. We went to Audi, Honda, Mazda, Toyota, Nissan and Subaru. Our salesperson at Subaru (Melissa Yiu - yea Melissa) was knowledgeable, friendly, encouraging but not too pushy. She had excellent knowledge of the various vehicles we were considering. When we made our decision she continued to be extremely supportive. She sent us links to related websites and YouTube videos; answered our most inane questions with patience and accuracy and made our total experience very satisfying. The pick up was exciting and the whole experience was very positive. And we love our new car and feel that we have made an excellent choice for ourselves thanks to Melissa and the team at Downtown Subaru. More

Repeat customer- excellent service for all needs! Melissa Yui (sales) and the entire maintenance team are professional, knowledgeable, and superior service oriented. I love my (second) Subaru Forreste Melissa Yui (sales) and the entire maintenance team are professional, knowledgeable, and superior service oriented. I love my (second) Subaru Forrester and the Downtown Subaru team More

Outstanding car buying experience. Outstanding A+ service from Melissa in the sales department of helping me navigate through my first car buy. She's professional, courteous, and mo Outstanding A+ service from Melissa in the sales department of helping me navigate through my first car buy. She's professional, courteous, and most importantly, extremely forthcoming and transparent. This is an increasingly rare quality in this line of business, and I am very grateful to have her as my helper. I highly recommend new and old Subaru buyers to visit Downtown Subaru. I know I will, for many more business. More

Melissa gave us excellent service We appreciated Melissa’s expertise and her helpful and non intrusive manner. Her work was thorough and she anticipated our questions and needs before We appreciated Melissa’s expertise and her helpful and non intrusive manner. Her work was thorough and she anticipated our questions and needs before we even thought of them. More

Excellent service from Melissa in leasing new Subaru Melissa made leasing this new car a very smooth and easy process. I found her to be exceptionally kind, personable, patient and thorough. She respon Melissa made leasing this new car a very smooth and easy process. I found her to be exceptionally kind, personable, patient and thorough. She responded very quickly to emails and telephone messages. Once I came to pick up the car Melissa took a great deal of time explaining all the copious instruction documentation. She then sat with me for quite a long time in the car explaining every feature very patiently and thoroughly. Melissa goes the extra mile. I recommend her very highly. More

Fourth Subaru Forrester in 12 years all from Downtown Subaru We have been a loyal customers of Downtown Subaru for 12 years. Today we picked our forth car and couldn't be happier about the experience. Bruce is We have been a loyal customers of Downtown Subaru for 12 years. Today we picked our forth car and couldn't be happier about the experience. Bruce is a terrific sales person and Melissa orchestrated a perfect delivery process. Superb service and highly recommended! More

Melissa is very helpful and kind. She explained my concerns on Outback with a detailed way. She did her business with the consideration of customer’s benefits. concerns on Outback with a detailed way. She did her business with the consideration of customer’s benefits. More