Downtown Ford

Bad experience.. never go here. Very disappointed. They say "No haggle sales", but they are the king of "haggle". Once agreement signed, then you are useless as a penny to them. Anyhow, let me leave it They say "No haggle sales", but they are the king of "haggle". Once agreement signed, then you are useless as a penny to them. Anyhow, let me leave it aside a bit for now. Lets start my post Sales experience-> 1. Right off the bat, day 2 or day 3 of driving the car, the Check Engine Light came on. Now living in Mississauga and driving multiple times to downtown was a real pain in the rear for me. The mechanic that deals with Lincoln was available only on specific days. had to align my time to him and visit again. I visited a total of 3 times to finally get it fixed. What fix? - they just reset the light since they could not identify problem (which still keeps me worried as I dont know whats wrong). 2. Again, within first month, the battery died on one cold morning, Had to jump start it with wife's car. When i called, I was told that I might've left some light on and they did all checks and so on. Month#3, the battery finally died one morning and had to be completely replaced by CAA, costing me $225. At this point, I am sure they put a crapped out battery and never fixed/changed before delivering me. (CAA did checks to confirm its a useless battery). 3. Other minor things - NAV was pretty outdated. Promised that they will give a new SD card, but since the SYNC software itself was out of date, so I did not receive the card. I had to go through the different manuals and videos online to see how software update is done and did the SYNC update myself. Can you believe that?? Should've been done by the Dealer... 4. Vehicle had a Recall on Internal Modem. Had to run around myself to get it fixed. Although it was free, but I had to make multiple runs to other FORD dealer near home to get it fixed. 5. They say "Oil change free". This is not true and 100% lie. They actually charge $49 maintenance fee or something. Its another way of ripping you off by falsely saying oil change free. Infact the front desk service guy, Singh, himself told me to goto Mr.Lube and get oil change done for $49. Remember - Nothing comes FREE. If someone says "FREE", then there is some catch in there. Even in general, phone calls are not returned after Sales. Had to call multiple times to get my point across. All in all, considering that I bought a Lincoln Luxury vehicle, it was a very bad experience for me. Be careful visiting here. There are other good FORD dealerships. More

Went in to buy a demo Mustang and the sakes guy Niall Went in to buy a demo Mustang and the sales guy Niall lied and made up any story he could to try to tell me executive demos aren't eligible for all Fo Went in to buy a demo Mustang and the sales guy Niall lied and made up any story he could to try to tell me executive demos aren't eligible for all Ford rebates and offers, which is FALSE. Avoid these crooks More

Talk about the hard sell, these guys are the King of the hard sell on King street. Real horse sellers. There are many other superior ford dealers to buy a car from then this store. hard sell on King street. Real horse sellers. There are many other superior ford dealers to buy a car from then this store. More

The sold me a car with $1000 hidden. When I called to tell them, they told me to come in, then salesperson hid in bathroom. tell them, they told me to come in, then salesperson hid in bathroom. More

Great experience! Highly recommend Not once did I feel pressured or rushed, which is something I had previously experienced at other dealerships. I think what sets these folks apart fro Not once did I feel pressured or rushed, which is something I had previously experienced at other dealerships. I think what sets these folks apart from the rest of their competition is their breadth of knowledge, experience and the level of customer service they adhere to. I had the pleasure to meet Niall and Greg. They are both understanding sales professionals who truly care about their customers. Thanks guys!! More

Very satisfied Once we walked in the door, we immediately got attended. A nice guy named “max” was very helpful and attentive to find the perfect truck. Once we walked in the door, we immediately got attended. A nice guy named “max” was very helpful and attentive to find the perfect truck. More

Exceptional Service! Dealt with great customer service from the get go. From the moment i pulled into the Lot, the Lot guys helped then from there, the sales team helped m Dealt with great customer service from the get go. From the moment i pulled into the Lot, the Lot guys helped then from there, the sales team helped me find the perfect car for my family, with not one hassle or delay. I would strongly recommend Downtown Ford to anyone looking for a vehicle I promise youll find exactly what you are looking for! More

Great experience Had a great experience with Downtown Ford the staff was great in helping me find the car I wanted and ended up finding the perfect car Had a great experience with Downtown Ford the staff was great in helping me find the car I wanted and ended up finding the perfect car More

WILL BE BACK I was shopping for a used Mustang and having never been in this dealership did not know what to expect. As soon as I walked in I was impressed by the I was shopping for a used Mustang and having never been in this dealership did not know what to expect. As soon as I walked in I was impressed by the professionalism of their staff. I did not feel pressured by the sales staff who freely answered questions. Never once resorting to pressure tactic of forcing a sale on the spot. It helped their Mustang was already on my short list but how they conducted themselves would determine where I made the purchase. They won me over and I didn’t feel the need to go elsewhere. AJ (sales) and Calvin (finance) were a pleasure to work with and I will happily do business with them in future. Will be back for service and to buy my next winter ride!!! More

Downtown Ford Five stars all around. From first contact on the phone,sales rep Marco Mostarda was top notch professional and helpful. He worked hard to get us exa Five stars all around. From first contact on the phone,sales rep Marco Mostarda was top notch professional and helpful. He worked hard to get us exactly what we needed for our family. Sandeep was also very attentive and eager to meet our needs. We will be returning to Downtown Ford for our next vehicle. More