Downtown Ford

Very nice salesperson I came late and unannounced and everyone at the dealership was very nice. Alex Teselkin was the salesperson who helped me. He was probably the best sa I came late and unannounced and everyone at the dealership was very nice. Alex Teselkin was the salesperson who helped me. He was probably the best salesperson I had the pleasure to interact on my car-hunt this year. He was very professional, but at the same time personable and pleasant. He was very knowledgeable about the car but did not try to oversell the products. It was a very good test-driving experience. I felt respected and did not feel pressured into making any decisions. More

Disgusting Customer Service Just purchased a 2013 Ford Focus ST! 7 days later no breaks, run flat tires, check engine light! Also whenever we called to get these issues fixed we Just purchased a 2013 Ford Focus ST! 7 days later no breaks, run flat tires, check engine light! Also whenever we called to get these issues fixed we received no calls back, days after we did we go to pick up the car and nobody even looks at us in the dealership the Manager rolls his eyes at us. Extremely disappointing customer service.. worst new car experience. Please everyone be careful with this dealership!! More

Not impressed. Even Toronto's largest Ford dealership is not above resorting to misdirection and manipulation. Be wary. I clicked on "email me an exclusive offer" on Even Toronto's largest Ford dealership is not above resorting to misdirection and manipulation. Be wary. I clicked on "email me an exclusive offer" on a vehicle I saw on autotrader. I received a response asking for more personal information. The next email told me a sales manager would call me. I replied politely asking for my "exclusive email offer" along with the carproof report for the car I was inquiring about. Never heard from them again. More

Fantastic People Eddy and Jeff are amazing. We went to quite a few dealerships, but no one had the patience and transparency that Eddy and Jeff displayed. They spent o Eddy and Jeff are amazing. We went to quite a few dealerships, but no one had the patience and transparency that Eddy and Jeff displayed. They spent over 2 hours with us and patiently explained the pros and cons of the model and the pricing options. At no point did they pressurize us into buying the car. We highly recommend down town ford. More

Excellent service It was my first time to deal with ford in general Emad, Nezar and Moid made the visit lovely and friendly Thanks a lot for your great service I It was my first time to deal with ford in general Emad, Nezar and Moid made the visit lovely and friendly Thanks a lot for your great service I am enjoying my new explorer so much More

Professional Staff, Fantastic Service! My experience dealing with Downtown Ford was a fantastic one to say the least. I had been to a few other dealerships in the downtown core and did not My experience dealing with Downtown Ford was a fantastic one to say the least. I had been to a few other dealerships in the downtown core and did not experience anywhere near the level of professionalism and product knowledge as I did with Brett and Downtown Ford. Though I did not end up buying a Ford, I would highly recommend Brett and Downtown Ford to anyone in the market for a vehicle. Thank you for your time Brett, keep up the great work and all the best in the new year! More

Great Service, great people. Thanks Moid! I work in the customer service industry, so I'm not an easy person to impress. Moid did a fantastic job however, and I felt that he deserves the reco I work in the customer service industry, so I'm not an easy person to impress. Moid did a fantastic job however, and I felt that he deserves the recognition. I have been dealing with a different Ford dealer for my last 3 vehicles. When I went to buy my 4th Ford, I found that Moid had joined the Downtown Ford team. I was skeptical of dealing with a new dealership that I had not dealt with in the past, but Moid met and exceeded my expectations. He made sure that all the details were right, and made the whole experience very convenient. Thanks for all your help Moid. It was a pleasure dealing with you and Downtown Ford! More