Downtown Chrysler Dodge Jeep RAM

Recently Purchased 2015 Grand Cherokee Limited My wife and I decided to replace one of our cars and decided it was going to be either a Jeep Grand Cherokee or a Nissan Murano. After visiting both My wife and I decided to replace one of our cars and decided it was going to be either a Jeep Grand Cherokee or a Nissan Murano. After visiting both Avenue Rd Nissan and Toronto Downtown Chrysler we decided on the Jeep. I would say one of the deciding factors was the honesty and knowledge of James Nickel. When we went to the Nissan dealership not sure if they even cared we were there. Would have thought they may have been a little more attentive since we already have 3 Nissans (Titan, Murano, Rogue). To be honest buying a car is trying at best but I have to admit the approach of Toronto Downtown Chrysler was a pleasant experience. Through the process I also dealt with Daniel Camilo and Charles Gordon and they were both easy to deal with. Personally I wanted a dealership that understands customer service from selling the car right through to service and I think Downtown Chrysler is on the right track. I have now had the new car for three days and I just received a call from James asking how everything was, did I have any questions and again personally thank me for buying a car from him. Probably bought at least 15 cars over the years and that was the first call I ever received from the salesman.Nice to see. We will be trading in another car within the next year and if can find what we are looking for in a Chrysler product we will definitely go back and deal with James and the Downtown Chrysler Team. More

James was very helpful. I have been coming to the dealership for over 4 years. In that time everyone I have come in contact with has been very helpful and very professiona I have been coming to the dealership for over 4 years. In that time everyone I have come in contact with has been very helpful and very professional , More

Great experiance with a patient, friendly team James really listened to my needs and worked hard to get me exactly what I needed. I never felt like I was being 'pitched' to make a sale. James spent James really listened to my needs and worked hard to get me exactly what I needed. I never felt like I was being 'pitched' to make a sale. James spent a lot of time answering questions and insuring I was happy with my choice. Great job! More

Great Experience I visited a number of dealerships searching for a gently used "new" car. Walid was responsive, knowledgeable, fair and pleasant. Daniel was also very I visited a number of dealerships searching for a gently used "new" car. Walid was responsive, knowledgeable, fair and pleasant. Daniel was also very straight-forward and easy to deal with. I will be back for my next car. More

Horrible Service I will not be bring my car back for two specific reasons: 1. My wife had to walk to work from the dealership because reception could not find the d I will not be bring my car back for two specific reasons: 1. My wife had to walk to work from the dealership because reception could not find the drivers. The temperature this morning (January 5, 2016) was -11 degrees without the wind chill. Very poor service! 2. Alan (service advisor) explained to my wife the last time she was at the dealership that we needed to bring our 2014 Wrangler Unlimited back to have the rear brakes replaced at 40 kms, really? As stated earlier, my wife did take it in however, when my wife arrived at the dealership she was asked by Alan if we were bringing it for the 40,000 kms service. My wife stated that we were bringing back as instructed but Alan didn't remember. Later this morning Alan called back asking for permission to change the diff oil and cabin air filter, really? That is not why we brought it in so we have cancelled the work and have decided to take it somewhere else. In closing, I was surpised when I called Alan to request no to complete the work they didn't even care that I was willing to take it to somewhere else. Make sure you are taking your vehicle somewhere where they appreciate your business. David, I appreciate that you are open to discussing the issue but it is my belief that had your staff wanted or valued our business it would have never have gone this far. I thank you for making the effort but the damage is done. More

Knowledgable, low pressure, helpful Working with James to find the right solution was a pleasant experience. I found him to be very knowledgable and patient. I would feel comfortable rec Working with James to find the right solution was a pleasant experience. I found him to be very knowledgable and patient. I would feel comfortable reccomendkng him to friends and family. More

Amazing Service From the first time we spoke with James he was super friendly and had great customer service. This made me want to go into the dealer to check out wha From the first time we spoke with James he was super friendly and had great customer service. This made me want to go into the dealer to check out what you had to offer. We told him what we wanted and got us the right car. I am very happy with my purchase. Thank you James Nancy :) More

Great experience Walid found us the car we wanted, in next to no time, when we visited Toronto Chrysler last Saturday. Now, a few days later, we have possession of the Walid found us the car we wanted, in next to no time, when we visited Toronto Chrysler last Saturday. Now, a few days later, we have possession of the vehicle. Thank you for arranging that the purchase went smoothly. More