Downsview Chrysler Ltd

Let's begin with my experience at Downsview Chrysler, I went there on a Friday with a booked appoinent for service, i Left my vehicle for the whole week and let them know I'd be away and would need it for went there on a Friday with a booked appoinent for service, i Left my vehicle for the whole week and let them know I'd be away and would need it for next Friday night. My advisor was pretty easy going and helpful so not sure whose fault this was . My vehicle had few recalls , need to replace the bottom water splash and also quested a cleaning . Vehicle had nothing else to be done . My recall was related to the battery I never had any issue with after the recall was done a hybrid service light came on . I never had that before . Light has gone off now and im hoping to GOd it won't come back . Even thou I dropped my vehicle on a Friday morning they only started working on my vehicle on the next Wednesday . I called on Monday, Wednesday and once more let them know I would really need it done by Friday . I was told no worries .. it will bla bla . Friday comes by no call no updates so I called my advisor she says it won't be ready on Friday . I didn't feel like she was firm about when it would but eventually went there on Saturday morning got a loaner for few hours and vehicle was "ready" noon . Cleaning that I requested was 225$ with taxes it was the worst cleaning I've ever had performed . Stains and dirty in between seats was not cleaned . I requested to replace the bottom of my car and they decided that would be to expensive for me so they'd just made it "secure" . Now I am concerned about this hybrid system light that had never appeared in my vehicle coming on right after they worked on my hybrid system. I will now have to lose the ability to work with my vehicle and lose money because they were unable to do it with a full week vehicle was there at their shop . I personally had plans to getting a brand new 2023 there since the advisor Aliana was pretty friendly and made her best effort to connect with me while I was abroad . But now with this whole mess I am for sure not buying there my new vehicle nor coming back there to service . If light isn't resolved I will probably have to go back there since they were the ones who did it . I am truly disappointed with this dealership and the lack of respect to their costumer . My main goal was fixing the water splash which isn't fixed and next snow will once again create all the sensors problems I was having . Basically they only did the recalls and a poor detailing . If you have a Chrysler vehicle I would think before heading over there . More

Thanks to Erica #1 salesperson for helping me find what I need. Also I would like to thank Richard and Robin for the process of car transfer and getting approval. For sure Downsview Chrysler needs these peop need. Also I would like to thank Richard and Robin for the process of car transfer and getting approval. For sure Downsview Chrysler needs these people to keep up with this competitive Automotive market. I personally, had a very good experience working with these people. Lot of experience, patient and polite. That’s the key of success in any business. I would recommend this dealership. More

I worked closely with Jacob Kepecs on the purchase of a Jeep and he was incredibly helpful. He was patient, and ensure I had all the information I needed at each step of the way. Jeep and he was incredibly helpful. He was patient, and ensure I had all the information I needed at each step of the way. More

Gad was very helpful. He helped my dad get a new van, and I will be going back to him in the near future to get a car for myself. He helped my dad get a new van, and I will be going back to him in the near future to get a car for myself. More

Thank you to all employees at Downsview Chrysler for serving me and treat me so well. I don’t speak English and John was very nice to me. A big thanks to Charlie Nieves for always being there and helpi serving me and treat me so well. I don’t speak English and John was very nice to me. A big thanks to Charlie Nieves for always being there and helping me to translate from English to Spanish. Charlie is an amazing sales representative, I never felt pressured and he helped me throughout the whole process smoothly. Thank you so much Charlie!!! Camilo Benzi More

Great people, great customer service! !! Thank you John for your calm manner and always ready to listen. Thank you so much Charlie Nieves for being such a great sales representative, hones !! Thank you John for your calm manner and always ready to listen. Thank you so much Charlie Nieves for being such a great sales representative, honest and always very helpful. Thank you Downsview Chrysler!!! Veronica Lertora More

I have purchased numerous new vehicles and Downsview gave me the best experience ever. The salesman was Yulier Rondon Pena, and to give credit where it is definitely due this guy dug in and worked harder tha me the best experience ever. The salesman was Yulier Rondon Pena, and to give credit where it is definitely due this guy dug in and worked harder than I have seen anyone do before. He is the most friendly and pleasant, honest person you could have the pleasure of dealing with. He is no longer a salesperson he is a friend. The experience with the finance manager Masoud Asghari was also very pleasant. The team at Downsview Chrysler gave me the experience of a lifetime. Thank you my friends, I will be back. More