Donnelly Mitsubishi

Horrible doesn’t begin to describe it , a mix of carelessness and incompetence , a month waiting for a few parts and a phone call confirming the arrival of the parts ; phone call that never happened carelessness and incompetence , a month waiting for a few parts and a phone call confirming the arrival of the parts ; phone call that never happened and all that to loose those parts ; for the last 2 weeks they have been looking for those parts in the parts department and they can’t find them (so they said)and the guy that knows where they may be is on holidays and unreachable , and i know all this because i’ve been going asking for these parts , phone calls telling me if the found them or not never happen , i’m still waiting for those phone calls , in the mean time i can’t use my car because of the leak for which i need those parts More

Great service every time we go there, and friendly and knowledgeable staff working in service and sales. knowledgeable staff working in service and sales. More

Kind supportive staff. We’re able to Uber me to and from home when my car was ready We’re able to Uber me to and from home when my car was ready More

Has aGreat experience would go back again to purchase another vechile. Friendly sales people and very helpful answering any questions we had. another vechile. Friendly sales people and very helpful answering any questions we had. More

Addressing a concern, both Erica and Christian, who serviced the my car, took more than enough time to explain checking for possible causes and remedies. Fortunately, nothing found, but advised not to serviced the my car, took more than enough time to explain checking for possible causes and remedies. Fortunately, nothing found, but advised not to hesitate bringing it back if concern reappeared. Well done. More

Quick service. We had service immediately. Very friendly customer service personnel. Highly recommend to everyone. We had service immediately. Very friendly customer service personnel. Highly recommend to everyone. More

The service was excellent and well explained. The job was done faster than estimated. and without problem. Will be back! The job was done faster than estimated. and without problem. Will be back! More

Great customer service very helpful and good information. Lots of information time given to think about purchases. Lots of information time given to think about purchases. More

Donnelly Kia Kanata is a great dealership, from Aidan in sales, Erica and company in service, Chris who washed my car as a courtesy, to the excellent work the mechanics do. I always heard positive things fr sales, Erica and company in service, Chris who washed my car as a courtesy, to the excellent work the mechanics do. I always heard positive things from those who consistently prefer to buy and service cars there, due to the high service commitment present. I am looking for a new car and brought in my car for two recalls. Everything was repaired to a well above average level that was unexpected in relation to experiences we have all had elsewhere. Thanks so much to all of you for being so friendly and conscientious as well through it all. More