Donnelly Mitsubishi

Service was friendly and professional . I was given a price in a timely manner and my problem was also resolved in a timely manner . My questions were addressed to my satisfaction, in spite of it being a price in a timely manner and my problem was also resolved in a timely manner . My questions were addressed to my satisfaction, in spite of it being a stressful situation , I felt relieved that my fix was accomplished in a few hours and I was back on the road again . Thanks to John and the service staff . More

Poor service.They didn’t rebook my appointment. Got one Poor service. They didn’t rebook my appointment. Got one 3 weeks later. Always trying to get me to spend more money on unnecessary parts. Poor service. They didn’t rebook my appointment. Got one 3 weeks later. Always trying to get me to spend more money on unnecessary parts. More

Honest, courteous , and exceptionally professional. My amazing sales man was Andreas. He was super helpful and very accommodating. Any questions were answered , strait forward, and honest. My trade in My amazing sales man was Andreas. He was super helpful and very accommodating. Any questions were answered , strait forward, and honest. My trade in was also very good. I also got winter tires thrown in!! So very happy with my new Outlander, and over the top happy with the deal also! Wouldn't think of dealing anywhere else. What a great team. More

Great people always eager to help.Have just purchased my Great people always eager to help. Have just purchased my second vehicle and always refer to others. Thank you again and looking forward. Great Pro Great people always eager to help. Have just purchased my second vehicle and always refer to others. Thank you again and looking forward. Great Product! More

Service Excellent service. Friendly. Staff go above and beyond to help you. Great overall experience. Will be nice to see renovation completed.Many thanks. Se Excellent service. Friendly. Staff go above and beyond to help you. Great overall experience. Will be nice to see renovation completed.Many thanks. See you next time More

My car was ready on time with no surprises. Thanks guys! Great experience!! I was please with being able to book my appointment on line and everything was done to my satisfaction. I will use them again. Great experience!! I was please with being able to book my appointment on line and everything was done to my satisfaction. I will use them again. More

Recent oil change and maintenance review Very courteous service, always pleased with my trips to this dealership. I have peace of mind knowing my vehicle is in great hands. Always helpful wi Very courteous service, always pleased with my trips to this dealership. I have peace of mind knowing my vehicle is in great hands. Always helpful with information and very willing to accommodate my shift work restrictions. More

Amazing Customer Service I bought a new car from Connor at Donnelly Mitsubishi. I am from Newfoundland and was moving to Ottawa and wanted to have a deal done before moving so I bought a new car from Connor at Donnelly Mitsubishi. I am from Newfoundland and was moving to Ottawa and wanted to have a deal done before moving so I could pick my car up the day I got there. Connor and the staff at Donnelly Mitsubishi were very welcoming and supportive of this idea. It was a new experience for all of us but Connor and the staff handled it extremely well. We did the entire deal via text and Connor was awesome at responding promptly. When I arrived in Ottawa, my car was on the lot waiting for me and all we had to do was sign the paperwork. The professionalism, willingness to help, and superior customer service shown by Connor and the staff at Donnelly Mitsubishi were a big selling point for me. I would strongly recommend Donnelly Mitsubishi to anyone looking to buy a car. I had a far greater experience dealing with them than I did trying to get any help from Bank Street Mitsubishi. More

Benoit Benoit and l had a long and fun test drive, no pressure and happily answered my questions. I am happy in my choice and certainly recommend others to Benoit and l had a long and fun test drive, no pressure and happily answered my questions. I am happy in my choice and certainly recommend others to ask for Benoit. More

Donnelly’s takes no responsibility for lousy service. Had my car in with a transmission complaint on a Monday and Donnelly’s sent me on my way saying the problem could not be replicated but that the modu Had my car in with a transmission complaint on a Monday and Donnelly’s sent me on my way saying the problem could not be replicated but that the module was up to date. On Friday we were stranded on the side of an interstate with no transmission. We were in a dangerous situation far from home. The car was towed, new transmission installed. Work on the car in the US was fully covered by warranty but hotel, meal and car rental expenses for the 10 days it took to order and install the new transmission were over $1,000 and not covered. When I complained to Donnelly’s they assume no responsibility. There was a technical service bulletin issued by Mitsubishi in April that advised dealership’s to the transmission issue. Donnelly’s failed to tell me that such a bulletin existed and denied me the opportunity to make an informed decision about my travels. I am out of pocket a lot of money and will NEVER deal with Donnelly again. I advise anyone reading this to avoid Donnelly’s at all costs! More