Donnelly Kia

Concern About Unjust Fees and Unprofessional Behavior by Sales Manager I'm writing to express my deep frustration with the sales manager (Mr. Hussein H.) at Donnelly Kia. This has been one of the worst d Sales Manager I'm writing to express my deep frustration with the sales manager (Mr. Hussein H.) at Donnelly Kia. This has been one of the worst dealership experiences I've had since I started driving in 2000. I'm extremely disappointed and strongly recommend that anyone considering a lease buy-out do their research and reach out to other dealerships or contact Kia Canada/Kia Finance before proceeding. I initially visited Donnelly Kia to lease a new vehicle, as my current lease was ending. However, for reasons unrelated to my frustration, I decided to buy out my leased vehicle instead. I was informed that a safety certification was required for the buy-out, which I obtained through the dealership. (Side note: since the replacement of my rear brakes at the safety inspection, my previously smooth brakes are now pulsating. I'm currently in touch with the service department to resolve this, as I paid for new brakes.) Once the car was certified, I was invited into the sales manager’s office to finalize the lease buy-out. This was my first experience with a lease buy-out, so I was unfamiliar with the process. The sales manager began calculating the buy-out amount and added several charges, including: - A $599 admin fee - Two auction fees: $400 and $265 - Licensing fees I questioned the auction fees, as my lease contract clearly stated a $325 buy-out administration fee. The sales manager insisted the fees were standard and justified them by claiming that Kia Canada doesn’t allow them to sell leased vehicles directly to customers. According to him, the car had to go to auction, which required those fees. Skeptical, I asked for the exact amount needed for a bank draft and explained that I intended to contact Kia Finance for clarification. This triggered a heated reaction from the sales manager, who said, “Call wherever you want; this is how it is.” He then handed me the total amount scribbled on a Post-it note, explaining that his computer couldn’t print it. After obtaining the draft from my bank, I contacted Kia Finance. They confirmed that the auction fees were unusual and advised me to consult other dealerships. They also mentioned they would follow up with Donnelly Kia directly. Kia Finance suggested that either I misunderstood the situation or the sales manager was inexperienced. I reached out to other dealerships and found that *none* charged auction fees. Some did attempt to increase the buy-out admin fee above the $325 specified in my contract, but no one else added auction-related charges. Soon after Kia Finance contacted Donnelly, I received a call from the same sales manager. He was clearly agitated and raised his voice, saying, “Come get your registration papers. I won’t do your job. Go wherever you want.” I calmly explained that I hadn't filed a complaint but had simply asked Kia Finance for information. Despite this, he repeated his demand in an unprofessional manner. When I went to the dealership to collect my registration documents, the sales manager ignored me entirely. I then spoke with the general manager, Mr. Dave, and expressed my concerns about the sales manager’s conduct. I emphasized that while mistakes can happen, professionalism should never be compromised. Mr. Dave agreed to investigate and took down my contact information. The following day, Mr. Dave called to inform me that Kia Finance had confirmed the auction fees were not valid and should not have been charged. This made me wonder how many other customers may have unknowingly paid unnecessary fees. Thankfully, this negative experience led me to Andre at ‘Turpin Kia in Carleton Place’. Andre provided exceptional, transparent service. He processed the lease buy-out without adding any bogus fees, honored the original lease agreement. Finally, I wish I could say I had a positive experience at Donnelly; one person's attitude can shape the entire situation. This should be taught in textbooks. More

Beware of Dishonest Practices at Donnelly Dealership (Ottawa) I leased a 2023 Kia NIRO EV from Donnelly Dealership on July 13, 2023. At the time of signing the lease agreement, I was not properly in (Ottawa) I leased a 2023 Kia NIRO EV from Donnelly Dealership on July 13, 2023. At the time of signing the lease agreement, I was not properly informed about any warranty. It was only one month ago, while reviewing my contract to evaluate my future options (keeping or trading the car), that I discovered a $3,000 charge for a warranty I neither requested nor agreed to. When I contacted the dealership to clarify, they refused to refund the charge, claiming I had signed the contract. But here’s the truth: I was never explicitly offered the warranty, nor did I authorize it. I never received a physical copy of the warranty contract at the time of signing. When I complained, they suddenly sent me a warranty contract by email, a contract with my signature — a document I had never seen before. I now remember that they handed me a stack of papers and told me to sign them, saying they were all the same — a clear tactic to deceive. Worse still, the manager responded by supporting the dishonest actions of his salespeople, showing no willingness to address the issue. I am currently gathering all the negative reviews about this dealership’s misleading practices across various sites to prepare a formal complaint with OMVIC. If we do not complain to OMVIC, this dealership will continue deceiving customers. If anyone else has experienced this or something similar, feel free to contact me. I will share my complaint template so you can replace your details and file your complaint. This is the only way to stop this dishonest dealership. More

They should not be in business. Not selling cars, not servicing them, nothing. If the industry had any robust regulations, the would not be They are incapable of telling the truth. Not selling cars, not servicing them, nothing. If the industry had any robust regulations, the would not be They are incapable of telling the truth. More

Went in to trade in my Kia Soul Turbo. The sales manager Liam offered me $6500 for my car and insisted that the dealer fees were mandatory. I'd been to two other dealerships VW and Nissan, The sales manager Liam offered me $6500 for my car and insisted that the dealer fees were mandatory. I'd been to two other dealerships VW and Nissan, both offered me $14000 for the used car. I sat and talked for a while but Liam wouldn't budge, this would have been the 5th car I bought there and had referred my father who has been a leasing client there for his last 3 cars. I left, they had no actual stock, no interest in selling me a car, so I bought a VW. Will not be back there as long as Liam and David B work there. Crooks. More

Dishonest and shameful. Embarassing... The stories they tell. No one there has the same information. We are looking for the highly, coveted Carnival. After 2 hours of bein Embarassing... The stories they tell. No one there has the same information. We are looking for the highly, coveted Carnival. After 2 hours of being told they had ( in transit arriving in the next 6 weeks) the van in the color and trim that we wanted. We were met with the financial director who basically said No he would not sell us this van because he had a list and he had to respect the list... BUT if we got the extra warranty (5000$) then it was available for us, so no list? What?... basically who ever buys more add ons gets it. (Really annoying if your budget can't allow another 10k of upgrades, because the amount presented is before taxes and financing) But Ok fine even though we just spent 2 hours being told the add-ons were 100% optional. We were considering paying for the warranty. I did not like that he wasn't able to admit that they were taking advantage of the situation but I get it, dealerships are trying to make the most profit. Nevermind the fact that he had in 2 minutes completely changed the negative that had been presented to us over the last 2h. The tipping point was this. In our 2h chat, the salesman had given us the price of the vehicle and separated the 5000$ warranty to be financed without interest. Saving us at least this little bit of interest. Well apparently he wasn't allowed to do that and this was refused. The director would not honor his salesman's word. The financial director tried repeatedly to manipulate the situation. Using bullying tactics, name-calling his competitors, Threatening to "walk away from the sale". Contradicting him self with every sentence. (We have a list I must respect with many people on it, but also if you make the deal interesting I give you my word I'll deliver you this van) What!? I swear it was just like in the movies. Greasy xxxxxxxx. Someone reviewed them as deplorable and I can't think of a better word. More

Deplorable establishment, I hope I never have to acknowledge this place ever again! Jad is a cool dude though. acknowledge this place ever again! Jad is a cool dude though. More

I had a wonderful experience at this dealership. This is my 2nd Kia from here. The sales consultant Reaz Atchia, was professional, knowledgeable and friendly. Abdul Daghmach, the Director of Financ This is my 2nd Kia from here. The sales consultant Reaz Atchia, was professional, knowledgeable and friendly. Abdul Daghmach, the Director of Finance was also very friendly and knowledgeable. These 2 gentlemen made this experience fun and stress free. I highly recommend. Lois Brown More

Will save the long boring details of the story but in short: I dropped my car off for a quoted *1-2 hour* service for a recall - my car was there for 10 days. Every time I called for an update they would short: I dropped my car off for a quoted *1-2 hour* service for a recall - my car was there for 10 days. Every time I called for an update they would explain the situation and tell me they'd keep me updated - they never once called to keep me updated. Had to keep calling every few days to ask what was going on and why they still weren't done with it/why I hadn't heard anything. Personally felt like everything they did and said was the bare minimum, so I give 1 star. Pretty unprofessional place More

Having a warranty dispute with Donnelly Kia, they sent an invoice that had incorrect information on it. Requested politely in writing that it be corrected to reflect true and accurate information. The genera invoice that had incorrect information on it. Requested politely in writing that it be corrected to reflect true and accurate information. The general manager called me to say they weren't correcting it after I have repeatedly requested all communication be in writing due to the ongoing dispute. More

Sales managers are not to be trusted. I specifically asked them not to let me take the trip if they're not going to offer what I'm looking for. They asked me to come in only to offer my $ I specifically asked them not to let me take the trip if they're not going to offer what I'm looking for. They asked me to come in only to offer my $6000 less than what I asked for and with a bad attitude. Worst dealer ever. More