Donnelly Kia

Excellent service even after buying the vehicle! I am very satisfied with the people who work here and the vehicle I bought 2015 Sorento. Felina and Melanie were so helpful yesterday while I was nee I am very satisfied with the people who work here and the vehicle I bought 2015 Sorento. Felina and Melanie were so helpful yesterday while I was needing an urgent service assistance they were able to fit me in and get me back on the road in only minutes. More

Rushed and disorganized My wife and I went in roughly two months ago in search of a minivan for our growing family. What had intended on being a trip to view the car ended in My wife and I went in roughly two months ago in search of a minivan for our growing family. What had intended on being a trip to view the car ended in a hasty, pressured purchase as we were presented purchase papers before even before being shown the car in question. My wife was given a brief rundown on the prices while I handed our two and four year old in the dealers room, and only after she agreed to make a purchase were we even shown the options. I had to insist on taking a test drive after they insisted on taking a down payment. Now, we knew what car we wanted going in - and we ended up getting that car. But this dealership handled us like a teenager on their first day at a fast food restaraunt - as quickly as possible and without worrying about doing things correctly. They didn't get all our information. They lost our ownership. They agreed to include winter tires that, a month later, they admitted they don't know when they will be available. They lost the ownership a SECOND TIME. I had purchased my previous car at this dealership, and had an excellent experience. This time, however, was dramatically the opposite. I am frustrated and upset, even though the car is nice. I highly recommend not using this particular dealership. More

Customer Service We visited this dealership in mid August on a Saturday afternoon hoping to test drive a Forte. I checked out the lot to.see what was on site and th We visited this dealership in mid August on a Saturday afternoon hoping to test drive a Forte. I checked out the lot to.see what was on site and then went into the showrom. There was no one at reception and no one milling around to greet us and offer assistance. After waiting for 10 minutes we left. I did purchase a new Kia vehicle elsewhere. I did eventually contact the dealer to share my experience and no one responded to my email. More

The worst car dealer ever John the manager does not care about after service sales once you buy the car you're on your own. I would never recommend buying from this dealership John the manager does not care about after service sales once you buy the car you're on your own. I would never recommend buying from this dealership More

Felina was exceptional I was shopping for a used car for my elderly father. Felina made this task so easy. I was allowed to test drive the car to show him. The bill of sale I was shopping for a used car for my elderly father. Felina made this task so easy. I was allowed to test drive the car to show him. The bill of sale was done over the phone thus allowing only one trip to the dealership. She went above and beyond. I will definitely refer business her way as well as go back when I need a vehicle. More

Felina was terrific High pressure is the norm at many dealers. Not Felina. She made shopping a delight and went the extra mile to assist with our vehicle search. High pressure is the norm at many dealers. Not Felina. She made shopping a delight and went the extra mile to assist with our vehicle search. More

Great Sales Experience I did not end up buying from this dealer, but would have had no problem doing so if I was still in Ottawa at the time of purchase. I test drove 2 cars I did not end up buying from this dealer, but would have had no problem doing so if I was still in Ottawa at the time of purchase. I test drove 2 cars with Mackenzie and appreciated the relaxed, low pressure atmosphere. Overall I trusted this dealer, which seems is very hard to come by in this business. I would definitely recommend this dealer and Mackenzie if you're looking for an honest and welcoming environment. More

Great Staff and Service Mackenzie was very friendly and was easy to deal with from start to finish. She explained the features of every vehicle i was looking at. she never p Mackenzie was very friendly and was easy to deal with from start to finish. She explained the features of every vehicle i was looking at. she never pressured me into buying a vehicle which was very nice. More

Felina I enjoyed my test drive with Felina as she explained the features of the Forte. Unfortunately Felina was not available when l was negotiating for my 2 I enjoyed my test drive with Felina as she explained the features of the Forte. Unfortunately Felina was not available when l was negotiating for my 2012 Kia Forte Koup as she was dealing with cancer. More

Unparalleled Service Integrity Regardless of the vehicle I have brought in or the reason for the service, Peter, John, Stephanie and Ray have always accommodated me and my family. Regardless of the vehicle I have brought in or the reason for the service, Peter, John, Stephanie and Ray have always accommodated me and my family. I was so impressed that I recommended others to the dealership not just for sales, but for the peace of mind service that keeps the car running. Top Marks! More