Donnelly Kia

They should not be in business. Not selling cars, not servicing them, nothing. If the industry had any robust regulations, the would not be They are incapable of telling the truth. Not selling cars, not servicing them, nothing. If the industry had any robust regulations, the would not be They are incapable of telling the truth. More

Went in to trade in my Kia Soul Turbo. The sales manager Liam offered me $6500 for my car and insisted that the dealer fees were mandatory. I'd been to two other dealerships VW and Nissan, The sales manager Liam offered me $6500 for my car and insisted that the dealer fees were mandatory. I'd been to two other dealerships VW and Nissan, both offered me $14000 for the used car. I sat and talked for a while but Liam wouldn't budge, this would have been the 5th car I bought there and had referred my father who has been a leasing client there for his last 3 cars. I left, they had no actual stock, no interest in selling me a car, so I bought a VW. Will not be back there as long as Liam and David B work there. Crooks. More

Dishonest and shameful. Embarassing... The stories they tell. No one there has the same information. We are looking for the highly, coveted Carnival. After 2 hours of bein Embarassing... The stories they tell. No one there has the same information. We are looking for the highly, coveted Carnival. After 2 hours of being told they had ( in transit arriving in the next 6 weeks) the van in the color and trim that we wanted. We were met with the financial director who basically said No he would not sell us this van because he had a list and he had to respect the list... BUT if we got the extra warranty (5000$) then it was available for us, so no list? What?... basically who ever buys more add ons gets it. (Really annoying if your budget can't allow another 10k of upgrades, because the amount presented is before taxes and financing) But Ok fine even though we just spent 2 hours being told the add-ons were 100% optional. We were considering paying for the warranty. I did not like that he wasn't able to admit that they were taking advantage of the situation but I get it, dealerships are trying to make the most profit. Nevermind the fact that he had in 2 minutes completely changed the negative that had been presented to us over the last 2h. The tipping point was this. In our 2h chat, the salesman had given us the price of the vehicle and separated the 5000$ warranty to be financed without interest. Saving us at least this little bit of interest. Well apparently he wasn't allowed to do that and this was refused. The director would not honor his salesman's word. The financial director tried repeatedly to manipulate the situation. Using bullying tactics, name-calling his competitors, Threatening to "walk away from the sale". Contradicting him self with every sentence. (We have a list I must respect with many people on it, but also if you make the deal interesting I give you my word I'll deliver you this van) What!? I swear it was just like in the movies. Greasy xxxxxxxx. Someone reviewed them as deplorable and I can't think of a better word. More

Deplorable establishment, I hope I never have to acknowledge this place ever again! Jad is a cool dude though. acknowledge this place ever again! Jad is a cool dude though. More

I had a wonderful experience at this dealership. This is my 2nd Kia from here. The sales consultant Reaz Atchia, was professional, knowledgeable and friendly. Abdul Daghmach, the Director of Financ This is my 2nd Kia from here. The sales consultant Reaz Atchia, was professional, knowledgeable and friendly. Abdul Daghmach, the Director of Finance was also very friendly and knowledgeable. These 2 gentlemen made this experience fun and stress free. I highly recommend. Lois Brown More

Will save the long boring details of the story but in short: I dropped my car off for a quoted *1-2 hour* service for a recall - my car was there for 10 days. Every time I called for an update they would short: I dropped my car off for a quoted *1-2 hour* service for a recall - my car was there for 10 days. Every time I called for an update they would explain the situation and tell me they'd keep me updated - they never once called to keep me updated. Had to keep calling every few days to ask what was going on and why they still weren't done with it/why I hadn't heard anything. Personally felt like everything they did and said was the bare minimum, so I give 1 star. Pretty unprofessional place More

Having a warranty dispute with Donnelly Kia, they sent an invoice that had incorrect information on it. Requested politely in writing that it be corrected to reflect true and accurate information. The genera invoice that had incorrect information on it. Requested politely in writing that it be corrected to reflect true and accurate information. The general manager called me to say they weren't correcting it after I have repeatedly requested all communication be in writing due to the ongoing dispute. More

Sales managers are not to be trusted. I specifically asked them not to let me take the trip if they're not going to offer what I'm looking for. They asked me to come in only to offer my $ I specifically asked them not to let me take the trip if they're not going to offer what I'm looking for. They asked me to come in only to offer my $6000 less than what I asked for and with a bad attitude. Worst dealer ever. More

I bought a new 2024 sportage. The sales person told me one price and when it came time to seal the deal I was told it would cost an extra $3000. I walked away but they called me b The sales person told me one price and when it came time to seal the deal I was told it would cost an extra $3000. I walked away but they called me back and told me some garbage story that I could have the car in a couple of days if I bought a warranty package and paid their outrageous dealer costs. What a bait and switch. Then i got hosed again for service to put my winter tires on steel rims. I hope I never have to go back. More

Brought in my Seltos as touchscreen was non responsive. After evaluation they could not identify the source,, and stated I needed total new unit at a cost of some $3000 all in. The fact was the warrant After evaluation they could not identify the source,, and stated I needed total new unit at a cost of some $3000 all in. The fact was the warranty expired because I had driven 3,000km over the limit even though the period still had 6 months to expiration No surprise they said they contacted KIA which declined to cover the cost. They said they would ask Kia Canada to step in. Donnelly would not cover costs under their goodwill policy which as I had not purchased or had the vehicle serviced there. However wouldn’t it be nice to find a dealership willing to stand behind the product and take a chance that consumer would return in future based on good service. Family plans are for two new vehicles in the next 18 months soon as supply increases. Why is it that onus is always on consumers to show upfront loyalty. No winners here. They don’t get my business, I don’t get satisfaction To be honest here, I don’t think I would find a sympathetic ear at any dealership …all driven by money.,so rating is more global that just Donnelly However, specific to Donnelly . A look at the invoice showed supplies of 4.95 and environmental fees of 9.95. No supplies were used and the diagnostic did not result in any cause for applying environmental fee. When I questioned charges response was, no explanation for supplies but offered refund immediately. As for environmental fee we charge everyone equally weather any environmental impact. To which I replied… and you get to keep this money… complete silence… wow nice cash cow for Donnelly More