Donnelly Ford Lincoln

Disrespect client time They do not respect clients time. Even the top management show little sympathy of client complaint. i will never go back to this dealer in the futu They do not respect clients time. Even the top management show little sympathy of client complaint. i will never go back to this dealer in the future. More

No follow up I sent two emails and left 1 phone message within the last month and have not heard back. They are nice as long as they want to sell you something bu I sent two emails and left 1 phone message within the last month and have not heard back. They are nice as long as they want to sell you something but when you have a problem with your car, there is no response. More

Low Pressure Respectful Sales Team After have terrible experiences at other dealerships, I found an amazing vehicle at this dealership that I LOVE. The sales team did everything they co After have terrible experiences at other dealerships, I found an amazing vehicle at this dealership that I LOVE. The sales team did everything they could to make it reasonable and affordable for me, in a low pressure way that made me feel comfortable and allowed me to guide the conversation. They laughed at the laundry list of extras I wanted included, but did a good job making sure I didnt feel ripped off (although let's face it, they made lots of money on me). Love my SUV and had a good experience. More

A complete mess So to start with the sales staff seemed very nice when I first got my car, a Ford fiesta, so at least there's that. After buying the car it has been n So to start with the sales staff seemed very nice when I first got my car, a Ford fiesta, so at least there's that. After buying the car it has been nothing but nightmares. When it came time to put my winter's on I learned that they had over torqued the lug nuts on so badly that I had to have all of them replaced. I've had to have transmission related repairs twice in just over a year. One of which my car died on the parkway, the second time the entire car felt like it was going to explode. Then I had the door hinges replaced, which isn't that bad except that they chipped some paint off my door. Now I have check engine lights coming on all the time and was charged $70 just to find out that they don't really know what's wrong with it. This car only has 50,000km on it so it should still be in great shape, but it drives like it's about to die. I can't stress how much I don't recommend buying from here, worst experience of my life. More

Clean, professional, and quality! I've taken my car in a few times to do oil changes and maintenance repairs. Each time has been a great experience! Super friendly and accommodating st I've taken my car in a few times to do oil changes and maintenance repairs. Each time has been a great experience! Super friendly and accommodating staff, a clean facility, and overall a seamless process. I definitely recommend doing your car-related business with this dealership! More

Highly recommend Donnellys and especially Grant Schubert I am super impressed with my new F150XLT with the 301a package. Grant Schubert recommended a number of upgrades including the Linex bed liner and leat I am super impressed with my new F150XLT with the 301a package. Grant Schubert recommended a number of upgrades including the Linex bed liner and leather seats from Katskin. I found the whole "buying process" easy and direct. Donnellys didn't have the exact model I wanted but they did a deal locate and I had it on the road in less than a week. Financing was easy and Saman was direct and helpful. I have bought a number of vehicles in the past and this was by far the best experience I have ever had. I highly recommend Grant for his energy and positive attitude. He really look after my best interests and made some real solid recommendation. Donnellys will continue to get my business !!!!! More

Able to deal with me the way I want to be dealt with. Was not interested in working with a dealer face to face in a showroom environment as I like buying things online in my own time. Andrew was able to p Was not interested in working with a dealer face to face in a showroom environment as I like buying things online in my own time. Andrew was able to provide me with all the information I asked for via email with no sales ‘push’, just simple facts and figures. The first time I walked into the dealer was when I paid for the car. Other dealers told me that all dealer would be the same; however, Donnelly Ford gave me the best deal by far. As with all dealers there is a feeling you're getting pushed from one person to the other as you journey from the sales guy, to the manager, to the money man, to the service guy etc.; however, I suppose they all have a job to do and no one person has the delegated authority to do it all. Not a reflection on Donnelly, more on the process overall. Donnelly made this journey very easy and everyone involved was keen to make you happy. More

Just Like Family Best customer service I have ever experienced. Took us through every detail of our purchase. If we have any questions or concerns they always make the Best customer service I have ever experienced. Took us through every detail of our purchase. If we have any questions or concerns they always make themselves readily available. I have never been so happy with a purchase. We appreciate all the work and the time and patience that was given to us. More

good customer service My husband and I bought a new truck last fall and the salesman (Tont Amaral) was very personable. We have also had great experiences dealing with My husband and I bought a new truck last fall and the salesman (Tont Amaral) was very personable. We have also had great experiences dealing with Celina Fournier answering questions and dealing with sales and regular service appointments. Great deapership! More

Just Like Family "Purchasing a new car can be a stressful process many people avoid. I would like to acknowledge Donnelly Ford in Ottawa, Ontario. My husband, Bob Adam "Purchasing a new car can be a stressful process many people avoid. I would like to acknowledge Donnelly Ford in Ottawa, Ontario. My husband, Bob Adams recently purchased a Ford Edge and received outstanding customer service. My many thanks to each level of sales starting with floor sales Rep Naeim Kamali, Sales Consultant, to the Sales Manager, Tim Boileau and finally with the Finance Manager, Dianne Hogue. This team was respectful, friendly and professional. As a Military Veteran, the dealership even respected and reflected their collective thanks of my husband’s service to Country. Most importantly, they ensured the purchase of our new vehicle was the right fit and we feel we received the best value for our trade-in. We also had the opportunity to engage in a conversation with one of the owners to pass on an accolade on his staff services as the real reason we continue to deal with his dealership. Thank you!" More