Donnelly Ford Lincoln

On a Wednesday evening I made an online enquiry about a vehicle, within 10 minutes I had a response from a sales rep, Grant. A phone call and a text with pictures of the truck on the hoist being safetied, vehicle, within 10 minutes I had a response from a sales rep, Grant. A phone call and a text with pictures of the truck on the hoist being safetied, as the pic on the website was a stock photo. Friday I purchased the truck, the deal was fair. I received what I was looking for on my trade-in (same $ as another dealer). Part of the deal was I wanted to drive away that day with the vehicle, as I live a distance away. James, the sales manager, made it happen. Deal was signed at 10:30am and by 1:50pm my daughter and I were driving back in my new (to me) truck. While waiting, James also directed us to an incredible Shawarma restaurant in the plaza next door for lunch. I totally recommend these team to anyone looking for a vehicle! Great communication, very friendly, and willing to go the extra mile. More

Incredible Experience! Never been treated so well! Thanks John Puddicombe for your outstanding service/professionalism. Thanks John Puddicombe for your outstanding service/professionalism. More

I want to thank Grant Schubert and the rest of the Donnelly Ford team for being very professional and hardworking during the process of me buying my new Ford Ranger. 10/10 performance and I would Donnelly Ford team for being very professional and hardworking during the process of me buying my new Ford Ranger. 10/10 performance and I would definitely recommend using them to get you into new a vehicle. More

Had an appointment to drop of my F150 for backup Camera issues, drop time at 7:30 i was there 7:20.. i suppose to get a loner car they said they don't have we will get you one from Rental. said OK. waited issues, drop time at 7:30 i was there 7:20.. i suppose to get a loner car they said they don't have we will get you one from Rental. said OK. waited for 30 mint.. no car.. I asked they said we will drop you at rental car office.. said OK.. they dropped me their to pick up the car .. had to wait other 15 mint then i was told i had to wait till we send the car for washing!! i lift back to Ford, told i was them what happen i was upset. then i asked for my truck key as i don't want to have it fixed now. very cool they did not say anything they gave me the key and told me to pick it from the parking its in line B !! very bad 1st experience.. very disorganization service center,, they careless about customers.. More

Great experience! I visited a few dealerships in the last few weeks and felt I couldn't trust car salesmen or that they were hiding something from me. I ended up going I visited a few dealerships in the last few weeks and felt I couldn't trust car salesmen or that they were hiding something from me. I ended up going to Donnelly's to look at a used car and I really appreciated the honesty and low pressure I was treated with. Eli was really nice and answered all of my questions honestly. I fully recommend him as a salesman! Edi was helpful in the financial department. I will definitely be coming back here for my next car purchase! Great team! I am very happy with my purchase! More

Home of the easiest vehicle purchase This dealership is simply second to none in Ottawa. Grant Schubert is likely the best salesperson we've ever dealt with. Thus this is the 3rd purcha This dealership is simply second to none in Ottawa. Grant Schubert is likely the best salesperson we've ever dealt with. Thus this is the 3rd purchase/lease in a row that we've completed with Grant. I really like how he understands that some people like negotiating over email and text. No pressure to force us to come in. Then you have excellent sales managers who also practice no pressure techniques. Finally, what scares people the most when purchasing/leasing a new car, is the business manager. This time we dealt with Gilles Boucher, who like every other business manager we've dealt with at this dealership also subscribes to not pressuring his clients. Their service department is also extremely non-challant and effective. We love waiting in the waiting area - water and warm drinks at your disposal. Lastly, you must know by now that Ford/Lincoln continue to have excellent ratings. So what are you waiting for? Excellent brand, excellent models, excellent dealership, excellent salesperson, excellent management, excellent culture, and excellent after sales service. From top down, there are no flaws. We can only wish that all dealerships in Canada subscribed to this kind of "no pressure" culture. More

Elias is a very friendly, family oriented gentlemen who never pushed or made me feel like he was in a rush. I was treated respectfully and I will most certainly be back when the car buying itch comes back. never pushed or made me feel like he was in a rush. I was treated respectfully and I will most certainly be back when the car buying itch comes back. ELIAS, I thank you for your dedication to my purchase. If you're looking for a good, knowledgeable representative when buying a Ford or Lincoln Product, look no further than Donnelly's - ELIAS KIWAN.. More

had to bring car for service check plus a recall dan oneil and his wife madeline o neil are the best one thing i find it sad madeline was moved far away from the service desk which is very wrong d dan oneil and his wife madeline o neil are the best one thing i find it sad madeline was moved far away from the service desk which is very wrong dan has always helped me with my car and has the patience to explain details to details im deaf so dan said he can text me which made my day More

Awesome Experience with Elias Kiwan Please allow us to start with, "Why is it that most of the reviews that people write end up being negative". Where are all the good reviews. Truth b Please allow us to start with, "Why is it that most of the reviews that people write end up being negative". Where are all the good reviews. Truth be known that when people have a good experience they seldom write it up. Well we are going for it! Donnelly Ford Lincoln has got to be the most customer service orientated dealer that we have seen in a long time. The first question that our representative, ELIAS KIWAN asked was, may I offer you a beverage! Amazing. Elias made us feel very comfortable as he tailored the visit to OUR needs, not theirs. We told him our plans and he immediately got to work. Elias is a very friendly, family oriented gentlemen who never pushed, poked or made us feel like he was in a rush. The dealership is immaculate and very well stocked. If they don't have what your looking for, wait a few days. It will be there! We were treated very respectfully and we will most certainly be back when the car buying itch comes back. ELIAS, we thank you for your dedication to our purchase. You are the right man doing the right job. Your honesty and integrity were very greatly appreciated. If you're looking for the good, knowledgeable representative when buying a Ford or Lincoln Product, look no further than Donnelly's - ELIAS KIWAN.. As for the Dealership, the little guy on the street says, "Keep up the good Work". More

major disapointment Booked viewing for used as is car being 4 hours away hard to do. Booked time off work and rented float for confirmed appointment even offered credit c Booked viewing for used as is car being 4 hours away hard to do. Booked time off work and rented float for confirmed appointment even offered credit card down payment but told not required car would be there for me. Hours before leaving for Ottawa get call that they had just sold the car that morning. I was shocked could not believe they would do such a thing. Thought I was dealing with a reputable dealership.Not so I guess. Personally I will never deal there. Customers beware. More