Dixie Toyota

I just had a bad experience at Dixie Toyota. I’m very disappointed after sharing my dissatisfaction with my service department experience that no one from management followed up with me. That is I’m very disappointed after sharing my dissatisfaction with my service department experience that no one from management followed up with me. That is the reason I am taking time to share my experiences.. I purchased new running boards and a hood deflector for my Rav 4. After doing so I called the Dixies Service department to enquire about them installing these items for me. I talked to a very helpful woman in the Service dept. She was great. I asked how much installation would be and she put me on hold to enquire internally, so, after quite some time she came back and said the allotted time for both would be 2 hours as per their info on their computer. So, I asked what if they finish earlier than the allotted time ——she put me on hold to further enquire as she was curious as well. She came back saying that hey would only invoice for the time taken ie if shorter than 2 hours they would bill for the lessor amount of time. So, I proceeded to book an appointment for this past Tuesday for 9:10 am. I arrived and got into the queue and waited.. When it came my turn a no nonsense service person looked over my car and then asked me to come to his work station to proceed with the service process. Then I see my car leaving the service Bay Area. I asked do they install the accessories in another location? He said no all the service techs are busy. He worked on his computer terminal and then says what my total is going to be based on the preset labour time allotment. I asked how can they invoice me when they haven’t finished the job yet based on time. He said no that’s what you’re being billed. I told him how I had talked to their service department about this specific thing and I shared with him what I was told. He said no this is the way it is. I asked for him to return my car and told him I’m not only done I am so mad I wasted my time booking an appointment with a two week wait time only to be told something different. The lady that was at the service desk came over and asked what’s wrong so I told her what I was told two week ago and what I’m being told now. I also shared how upset I was with them misleading me. I could have had my mechanic install them two weeks earlier but felt comfortable that Dixie Toyota wouldn’t try and screw me over this. BUT they did. So disappointing, as I had purchased my car from Dixie Toyota. I was going to give them zero stars but the lowest is one. More

Terrible customer service at the service department, they never answer the phone, hours of wait time. They are always so busy that summer tires change from winter tires gets done by the time winter arrives. never answer the phone, hours of wait time. They are always so busy that summer tires change from winter tires gets done by the time winter arrives. Pathetic More

I leased a Toyota Crown Signia 2025 three months ago and was surprised to learn it doesn’t come with a spare tire. When I asked the dealership, they reassured me that Toyota Roadside Assistance would cover was surprised to learn it doesn’t come with a spare tire. When I asked the dealership, they reassured me that Toyota Roadside Assistance would cover any emergencies. Unfortunately, when I experienced a flat tire recently, I contacted Toyota Roadside Assistance and waited on the phone for about an hour. Despite the clear weather and safe conditions, I was told there were no available towing vehicles in my area. As a result, I had to stop multiple times to reinflate the tire manually just to make it home, which ultimately caused damage to the tire. I later learned that tires are not covered under warranty, and Toyota’s customer service explained that Roadside Assistance is a third-party service not directly managed by Toyota. This was a stressful experience, and I felt unsupported by both the roadside service and dealership. I’ve since had to purchase a replacement tire, assemble a personal spare tire kit, and subscribe to CAA at my own expense. For those considering this vehicle, I recommend being aware of the lack of a spare tire and having a backup roadside plan in place. More

I take my car to this agency for service for the last two years. My car was under extended warranty and I got a nail in one of the vehicle's tire. I got it changed and claimed warranty. I followed up and enq years. My car was under extended warranty and I got a nail in one of the vehicle's tire. I got it changed and claimed warranty. I followed up and enquired with them for two months without any firm response. I am still unaware of the expected out come. More

I just bought a new vehicle from Dixie Toyota. I highly recommend this dealership Jody , Imran, Allen, manager the whole team was very helpful & wonderful and made my trade in & purchase very ea I highly recommend this dealership Jody , Imran, Allen, manager the whole team was very helpful & wonderful and made my trade in & purchase very easy. I am 100% my next purchase will be from Dixie Toyota. More

I highly recommend going to deal with Hany Sam in Dixie Toyota ( 1600 toyo circle Mississauga, ON L4W 0E7) I went to buy a car recently and was surprised with how good and helpful Hany and his team was! Al Toyota ( 1600 toyo circle Mississauga, ON L4W 0E7) I went to buy a car recently and was surprised with how good and helpful Hany and his team was! All of them, (Carla and Hailey) helped me make the right choices in buying my car. More

Worst customer service. Worst management. Not recommended at all. Stay away from them. Managers not helpful at all. Worst management. Not recommended at all. Stay away from them. Managers not helpful at all. More

Try to call to order the part but nobody answered. Had to go there to order and they promised to call when part get there. Nobody called then I tried to call them but again nobody answered. If possib Had to go there to order and they promised to call when part get there. Nobody called then I tried to call them but again nobody answered. If possible I would give them zero stars. More

We called the dealer yesterday for buy out info and got an appointment instantly with Ivan Oorloff. He was so welcoming and very comfortable to talk with. No pressure from him, all you got are good options an appointment instantly with Ivan Oorloff. He was so welcoming and very comfortable to talk with. No pressure from him, all you got are good options to choose from. He explains everything clearly, whatever questions or doubts you have in mind, you don't have to say it because its all in the information he just said. We would definitely recommend him. As the others say, you'll walk out with a big smile smile on your face. Thank you so much Ivan. More

Poor customer services. Ordered a car from them and they don’t even respond back. Talk about customer service. Take your deposit and never respond. I hope this gravy tra Ordered a car from them and they don’t even respond back. Talk about customer service. Take your deposit and never respond. I hope this gravy train dies down and they are begging for customers again. People will remember. Customer service 101. Keep your clients informed and updated on a monthly cadence. More