Dixie Ford Sales

The Dixie Ford service department when the extra mile to solve my problem! The start stop feature on my Escape wasn't working and they kept working at it until resolution. The issue was caused by a recent r solve my problem! The start stop feature on my Escape wasn't working and they kept working at it until resolution. The issue was caused by a recent repair at another dealership. Shout out to Glenn the service advisor and Zoltan the manager for going deeper and setting high standards for customer service. Thanks Dixie Ford for investing the time. More

I drive a Ford Flex and after hearing a noise during acceleration between 60-80kmh. At first it took 3 different people to hear the noise I described but they finally heard it and said it was the Power acceleration between 60-80kmh. At first it took 3 different people to hear the noise I described but they finally heard it and said it was the Power Transfer Unit (PTU) which is about $2500. I took their advice and saved up to have it replaced, however it did not fix the problem. I was really pissed and decided to live with the noise for the mean time. Then a few months later I needed recall work done so I took it back and asked them to inspect it again as there advice didn’t solve the issue. Yet again the technician could hear the noise at first, but after I explained step by step how to hear it they finally heard it again. This time they removed the driveshaft and took it for a test drive, they said that the noise went away so it must be a bad driveshaft, which is $1400. So I saved and got that replaced and guess what? THE xxxx NOISE IS STILL THERE!!!! So now I’m out thousands of dollars and my car still isn’t fixed! I’m really disappointed that a Ford Dealership isn’t able to diagnose their own vehicles. Now I’m at a lost of what to do. More

I had the pleasure of meeting Dixie Ford Employee ADDY. Wonderful Gentleman and a great personality/attitude to the Customers. My vehicle was missing 2 plastic clips and he was a gentleman to order them Wonderful Gentleman and a great personality/attitude to the Customers. My vehicle was missing 2 plastic clips and he was a gentleman to order them for me and install them at no cost. Anyone that needs to purchase a new or used vehicle. I highly recommend DIXIE FORD. More

Great service as always, had to bring in my 2007 Fusion and 2016 F150 for regular maintenance. Always a pleasure dealing with Glen and Zana. Invoice was spot on the quote. Nice to deal with long term emp and 2016 F150 for regular maintenance. Always a pleasure dealing with Glen and Zana. Invoice was spot on the quote. Nice to deal with long term employees. Keep up the good work. More

Excellent service Last week, I bought a Ford Escape SE 2019 with Pankaj Raheja. He was very professional, courteous and knowledgeable. He listened attentively to my nee Last week, I bought a Ford Escape SE 2019 with Pankaj Raheja. He was very professional, courteous and knowledgeable. He listened attentively to my needs . Jack, the manager, demonstrated willingness and kindness as well during the negotiation. Today, I went to pick up my car and Pankaj answered all my questions, explained in detail the paperwork, provided lots of information in regards to the services that I bought and showed me the car's features. Teresa (administration) was also helpful and kind. Very nice team at Dixie Ford. I strongly refer them as an excellent service. Jucelei More

parts department amazing parts department there service is #1 in my books , STEVE THE MANAGER I RATE 9.5 OUT OF 10 AND THE REST PF THE PARTS DEPARTMENT AMAZIN amazing parts department there service is #1 in my books , STEVE THE MANAGER I RATE 9.5 OUT OF 10 AND THE REST PF THE PARTS DEPARTMENT AMAZING More

Richard was great! Needed the keyless car entry code for my car I bought 1.5 year ago. The service center said it'll be $72.50 + tax. I spoke to Rich and he got it for m Needed the keyless car entry code for my car I bought 1.5 year ago. The service center said it'll be $72.50 + tax. I spoke to Rich and he got it for me for free. That's amazing after sales service. More

Excellent Service Service was perfect and Nicole was a pleasure to deal with, highly recommend Dixie Ford service dept. They contacted me frequently to keep me advised Service was perfect and Nicole was a pleasure to deal with, highly recommend Dixie Ford service dept. They contacted me frequently to keep me advised and discuss options More

Ignores customer phone calls Request service on driver side instead work was done on passenger side No services staff available to return customers phone calls 2 days later still Request service on driver side instead work was done on passenger side No services staff available to return customers phone calls 2 days later still waiting Left messuages with service coordinator was advised messauge lost do to update Place looks nice but service went to birds More

Waste of time Spoke to raatib Anderson on Facebook in regards to a cargo van, we negotiated a price of 3,000 plus hst and 32 dollar transfer fee. Vehicle is being Spoke to raatib Anderson on Facebook in regards to a cargo van, we negotiated a price of 3,000 plus hst and 32 dollar transfer fee. Vehicle is being sold as-is I get it it’s a very high km vehicle with check engine light on! 338;000km on it 1) cannot take the vehicle for a test drive other then their lot! 2) reason given our dealer plates don’t have insurance on a as-is vehicle so can’t take van on road! Clearly needs 4 tires and after scanning the van it needs a coil and also a o2 sensor and a catalytic converter! Mind you when driving around the lot the steering didn’t line up also a 4 wheel alignment and maybe front end work to make it road worthy again! So 3000 isn’t such a bad deal to do the work and save a couple of bucks! Get inside to buy the van and then magically a admin fee of 289 shows up! Then raatib goes back to the manager and comes back with a 150 admin fee! Keep in mind all I’m going to get is a bill of sale and a ownership meanwhile they are not gonna do any other work! So we decided on that we were not gonna pay the admin fee and we said good bye and left Clearly this wasnt a deal for us. Around 3:00pm raatib calls back and said the used car manager is in now and he said we can have it without paying the admin fees! So we go back and 4:00pm the when we get there the van is sold! We were called back and we get there only to be told sorry it’s sold an hour later! Clearly this dealership has no business ethics, luckily we found out the easy way could you imagine buying a new car at this dealership??? I was planning on buying a new mustang from them this summer but I will thank them for helping me for not making a mistake to ever buy a car from them! What would it be like after they have your money and god forbid you need a warranty repair?? Be very careful buying a car from this dealership More