Direct Nissan (Dealership)

Worst Service Department Ever Took our vehicle in for its 32k maintenance and well it was in I asked them to look at some hazing beginning to appear in one of the headlights and a Took our vehicle in for its 32k maintenance and well it was in I asked them to look at some hazing beginning to appear in one of the headlights and a squeaking noise when you turn the steering wheel. 32k maintenance completed of course, $214.64. As for the other two items working as designed, non issue. Unbelievable. Stay away!!!! More

wheel aligement after spring coil recall On July 3rd 2017, my Nissan Versa was serviced at Direct NISSAN for a coil spring replacement recall. I have recently installed my winter tires, and On July 3rd 2017, my Nissan Versa was serviced at Direct NISSAN for a coil spring replacement recall. I have recently installed my winter tires, and noticed that both front seasonal tires have been worn out badly from the inner side.I also noticed that a plastic panel underneath my vehicle had not been secured in place, I took my worn out seasonal tires and my concerns to direct NISSAN on October 19th 2017 and spoke with service manager Naiel Mohammed. He told me that my wheels were indeed misaligned and tires were abnormally worn out. According to the manager, a wheel alignment was not completed following the coil spring replacement recall service and he was willing to give me a half price discount on a wheel alignment service. I took my vehicle to Woodchester Nissan, advisor told me the same thing as the other mechanic told me, wheel alignment must be done after spring coil replaced. I don't think I will go to this dealer again unless management has been changed More

Good Place to buy a car I have bought 2 SUVs from Direct Nissan and would definitely recommend going to them for purchasing a vehicle. Good sales service from the staff and I have bought 2 SUVs from Direct Nissan and would definitely recommend going to them for purchasing a vehicle. Good sales service from the staff and especially the GSM. More

Service/Repair I went in to have my regular service and to see what was wrong with my tire. I ended up having a nail in the side wall that couldn't be patched. I nee I went in to have my regular service and to see what was wrong with my tire. I ended up having a nail in the side wall that couldn't be patched. I needed to get new tires and they quoted me a price of about $240 per tire (not including installation). I decided to search around for a better deal so they put my spare tire on my SUV. I found a good deal on tires which included installation. I thought it included wheel alignment but as it turns out it included installation and wheel balancing. I live in Mississauga and the tire place was in Vaughan. So I went out there to get my tires done. About 10 minutes into my appointment, a technician came out to let me know that my rim from the tire that was replaced with a spare was not there in the car. I called Nissan and was placed on the first of several long holds. They finally confirmed that they indeed had my rim. They asked me for the address of where I was. I told them then I was out on hold just after I asked if they would be bringing it up to me. The girl seemed confused and said yes. When she came back in the line she asked if I could come in there with the 4th tire to get it put on. I was unhappy about this as it was a waste of time. I mean, who keeps a rim that would be needed to put a new tire on? I hadn't agreed to purchase tires with them. So I told the girl that I would be in the next day. She agreed. I asked when they opened and she informed me at 8 am. I informed her that I would not be paying for anything associated with the tire because of the lack of a rim. When I got there the next day at approximately 10:30, I waited as a customer service associate spoke with another customer about her daughter and her reading ability. When the customer saw I was waiting, she indicated to the associate to help me. However, the associate was well aware that I was there. She had seen me as soon as I walked in. When the associate finally helped me, she asked me for my keys and then asked me if I was aware of the costs associated with today. I told her there were to be no costs. They actually wanted me to pay $33 for my tire. I (mistakenly) thought the wheel alignment was included. I told her that no costs should be charged to me. They kept coming back and talking to me. To be honest, the associated there were trying their best to help me. The customer service manager however did not. He looked like he just couldn't be bothered to help me at all. I informed him of my situation and he brushed me off. He told me that yesterday I was informed that the tire would be put on and that was all. I accepted. I found it very offputting the way he spoke with me. I told him that it was really a waste of my time to have to deal with this. He didn't acknowledge this at all. I shouldn't have even had to come in there. In addition to this it took them about an hour to put on one tire and balance it. Another waste of time. At the end of everything, I asked if my spare tire was replaced and if my wheel lock was put back in my car. It is pretty sad that I felt the need to do that. I even checked when I got back to my car. I appreciate the help the ladies gave me. The service manager did not provide me with service at all. I usually go to another Nissan to get my car serviced. I live down the street from this one and decided to try it out and I would rather drive all the way to Etobicoke where the service department actually seems like they care. I understand that mistakes happen but this really was unnecessary. They tried to charge me money to fix their mistake and then the manager was - in my opinion - rude. I'll admit I was mistaken in thinking the wheel alignment was included when it was actually wheel balancing. But I would never think that a manager would be so cold and offputting and not try to acknowledge the small mistake that in my opinion ballooned into a bigger deal than it had to be. I'm not sure why they didn't deliver the rim to me. Not sure why they tried to charge me. Not sure why I felt like I was treated disrespectfully. But all in all, I will be avoiding having any service done at this Nissan. I've seen the responses for this website from Nissan questioning why the rating was giving the way it was. It is subjective and not everyone will see you on your best day but accept that sometimes the feeling you give to others is the reason for these scores. More

Great Customer satisfaction Cris was very helpful in every detail of explaining all the features in my Nissan Rouge. Please ask for Cris if your looking to purchase a Nissan. Cris was very helpful in every detail of explaining all the features in my Nissan Rouge. Please ask for Cris if your looking to purchase a Nissan. More

Great job Nissan (Luis Gallo) Our experience with Nissan dealership on Battleford Drive Mississauga was amazing. This is the first time that we dealt with Nissan and everything, fr Our experience with Nissan dealership on Battleford Drive Mississauga was amazing. This is the first time that we dealt with Nissan and everything, from car showing, test drive, financing process was very professional, yet very friendly. Amazing job guys! Special thanks to Luis Gallo, Sales guy, who made our decision to buy Nissan very easy. He was by mile better than any other salesman in other dealerships that we visited. Highly recommended, and if you end up in that dealership, ask for Luis Gallo. Thank you Luis, and thank you Nissan team from Battleford drive in Mississauga. More

Good customer service for the purchase of our car I could say that Cris definitely gave a solid effort to give us a great dealer on our used vehicle. He was helpful and quick to get the paper work and I could say that Cris definitely gave a solid effort to give us a great dealer on our used vehicle. He was helpful and quick to get the paper work and everything settled up to pick up our car last minute. More

Nissan's name dragged through the mud We walked into this dealership around 530 pm - the only person that was friendly and welcoming was the Lady at Customer Service. The manager of Finan We walked into this dealership around 530 pm - the only person that was friendly and welcoming was the Lady at Customer Service. The manager of Finance, the sales rep and some other person who was to caught up in the way he looks we very rude and not welcoming at all. I cant believe that they made us wait 34 minutes with a child before sitting us in an office to talk about a vehicle. then 2 minutes in the Sales manager walks over and takes the sales rep saying that he has a delivery - PATHETIC!! you lost two deals in 34 minutes - or better yet -$75,000! More

Highly recommended! Javed was a pleasure to deal with, He helped us to select the right Murano model to meet all our requirements . Very professional! The staff in gener Javed was a pleasure to deal with, He helped us to select the right Murano model to meet all our requirements . Very professional! The staff in general were very courteous and obliging. More

Nice car, nice salesman Went in looking for a particular car at a particular price and talked to John. Didn't feel any pressure when I came back a few days later to close the Went in looking for a particular car at a particular price and talked to John. Didn't feel any pressure when I came back a few days later to close the deal at the price I was willing to pay. He went over the car front to back on delivery and was very pleasant to deal with. More