Dilawri Dodge Chrysler Jeep Ram

Mike Thomas was great to deal with on my new 2013 Grand Caravan. He made the transaction smooth and stress free. He was up front and honest. No pressure tactics and friendly. Mr. Thomas delivered on every Caravan. He made the transaction smooth and stress free. He was up front and honest. No pressure tactics and friendly. Mr. Thomas delivered on everything we agreed to (times to meet, phone calls returned and appointments). He asked if I had questions and made sure I was pleased. He stayed to meet me even though the weather was not great and could have left early (freezing rain). Excellent experience, thank you Mike. More

I had bought a Jeep from this dealership in the past and had returned in hopes of trading up. The sales staff and the business manager were able to work within my budget and I was able able to get into the had returned in hopes of trading up. The sales staff and the business manager were able to work within my budget and I was able able to get into the vehicles I wan't. I was able to drive away within a couple of days. An issue I had with a manufacturers flaw, upon vehicle pickup, was taken care of promptly to my satisfaction. Over all a great experience. More

My over all experience was good, Maurice was very personable and funny. The show room was clean and well lit and i was helped relatively quickly when i entered on my first visit. personable and funny. The show room was clean and well lit and i was helped relatively quickly when i entered on my first visit. More

I had been shopping for a vehicle for over 3 months now. I had been to 3 other dealerships prior to my visit to Dilawri. From the moment I stepped on the lot, to the moment I left, the customer service I re I had been to 3 other dealerships prior to my visit to Dilawri. From the moment I stepped on the lot, to the moment I left, the customer service I received was exceptional! Maurice got me into a new 2013 Dodge Journey which is exactly what I wanted, and to my surprise a price that I could afford. I would recommend anyone purchasing a new or used vehicle to stop by Dilawri! They put their customers first, and don't push you into buying anything that you don't want or need. I cannot wait to be driving my new car! Thank you so much Maurice and Dilawri for making my dream car possible :) More

Loved the service, and detail to which the employees assisted us with our purchase. Would definitely go back. We were impressed that the sales person took the time to ensure we were buying the best ve assisted us with our purchase. Would definitely go back. We were impressed that the sales person took the time to ensure we were buying the best vehicle that best suited our needs. More

Just purchased a 2011 Santa Fe Limited from this dealership. The transaction couldn't have been any smoother! The vehicle was listed on kijiji.ca and was exactly what I was looking for. I live dealership. The transaction couldn't have been any smoother! The vehicle was listed on kijiji.ca and was exactly what I was looking for. I live in Halifax, Nova Scotia and have been looking for a late model, low mileage, Santa Fe Limited for a few months now. I flew to Ottawa yesterday, purchased the Santa Fe and drove it back to Nova Scotia. Graham, Mike and Youssef were great to work with. They made this inter-provincial transaction painless. I'd definitely deal with this dealership again! Sheldon More

I am a fan of low pressure tactics, not in your face. From the salesman to manager to the finance department all went very smooth, knowledgeable,and well versed at getting all aspects of a potential sale From the salesman to manager to the finance department all went very smooth, knowledgeable,and well versed at getting all aspects of a potential sale across. The salesman was very thorough at his job, start to finish.I am the proud owner of a Dodge Journey, and with good service I will continue with my relationship with Dilawri. More

Customer Service A higher rating is deserved, but for Customer Service A higher rating is deserved, but for one night ormation was required for the next day and receptionist duties were being shared with Customer Service A higher rating is deserved, but for one night ormation was required for the next day and receptionist duties were being shared with the Hyundai dealer next door. Asked her if Denis was in "Not sure". Send to his voice mail. Phoned again, Is Paul in, "Not sure" passed to voicemail. Phoned again, asked receptionist to let me talk to a person. Talked to the sales manager, "Can't help you, I work for a different dealership". Thanks for your help buddy! Your are woned by the same people. Sharing receptionists did not work. Whoever trained the Sales Manager and receptionist in customer service should spend a day learning customer service from MacDonalds. More

I would like to say that Isko Safic was a very courteous, informative, professional and friendly individual who made the entire process comfortable. I would also like to extend my thanks to Mike and Paul in informative, professional and friendly individual who made the entire process comfortable. I would also like to extend my thanks to Mike and Paul in the Finance Dept for a quick and problem-free credit application. More

It was easy to set up a last minute appointment. Ian suggested that some of the work I thought was supposed to be done probably wasn't needed, so saved me the money. Fast and couteous....their service suggested that some of the work I thought was supposed to be done probably wasn't needed, so saved me the money. Fast and couteous....their service is the best I have ever had a dealer. More