Dilawri Dodge Chrysler Jeep Ram
Ottawa, ON
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547 Reviews of Dilawri Dodge Chrysler Jeep Ram
Staff exceeded my expectations! They provided me with service second to none...Graham was extremely helpful in dealing for the price we wanted to pay and the price we wanted for our trade in. We got both service second to none...Graham was extremely helpful in dealing for the price we wanted to pay and the price we wanted for our trade in. We got both, exceding the minimum we requested for our our trade-in. Our Grand Cherokee was special ordered and arrived sooner than what Graham had originally quoted us by three weeks. He kept us informed of all shipping movements and timings. When the vehicle arrived, the Delawri staff took no time in prepping it for the handover. The manager even threw in winter tires and rims! They mean it when they say "nobody deals like delawri!" I am going to recommend this dealership to EVERYONE! Thank you very much Delawri! It was a sincere pleasure! More
Great customer service. Everyone at the dealership was very knowledgable about all their vehicles and services. Ermin was extremely friendly and Isko made signing the contract quick and easy. All in all, very knowledgable about all their vehicles and services. Ermin was extremely friendly and Isko made signing the contract quick and easy. All in all, great service and good pricing. I would definitely recommend. More
This was my 3rd service visit to Dilawri. 1st visit I thought that I misunderstood the service advisor of the price of my service. So I paid more than expected. 2nd visit I asked for the price to be wri thought that I misunderstood the service advisor of the price of my service. So I paid more than expected. 2nd visit I asked for the price to be written and when it came to payment I had to show that I was given another price. 3rd visit I thought that this guy looks honest so again was given a price on drop off and when I my vehicle was finished the price again was more than quoted. I did not ask for it in writing so I could not disput the price. However when I went to make payment, this service Advisor told me that if I book my services through him, I would receive an additional 10% off the price. Pretty sad to think that you have to worry about the price of the vehicle when purchasing it, that the dealer may not be honest in the wheeling and dealing but now even when it comes to servicing your vehicle to know that the Service advisors add on additonal charges or can reduce the price just because of who you book your services through or if they think they can get away with adding additional charges onto your bill. I guess Dilawri is not worried about their reputation and Integrity with the service they provide. I really hope that you realize that this is very unprofessional and this needs to be addressed within this dealership. I would never recommend anyone to purchase a vehicle from this dealership and I would not make another purchase. More
WENT THERE TO LOOK OVER THE 2012 CHRYSLER 200 BUT THEN DECIDED TO BUY BRAND NEW DODGE CARAVAN. ALAN THE SALES REPRESENTATIVE WAS VERY KIND ENOUGH TO ANSWER OUR ALL THE ANSWERS AND ALSO ENDED UP GIVING COU DECIDED TO BUY BRAND NEW DODGE CARAVAN. ALAN THE SALES REPRESENTATIVE WAS VERY KIND ENOUGH TO ANSWER OUR ALL THE ANSWERS AND ALSO ENDED UP GIVING COUPLE TEST DRIVES AND THAN WHEN WE FINALLY DECIDED TO BUY NEW CARAVAN Youssef El Sakka - Sales Manager GAVE US THE GREAT DEAL ON THE CAR BUT THEN WE DECIDED ON BUYING THE BLACK TOP MODEL STOW'N GO HE PRETTY MUCH GAVE US SAME DEAL AND MADE US HAPPY. DILAWRI IS A VERY GOOD DEALERSHIP WHERE THEY ANSWER YOUR ALL QUESTIONS RELATED TO THE CAR INDUSTRY. AND I WAS HAPPY CUSTOMER . More
I have been dealing with Dilawri for years. The price has always been good. The second last vehicle that I had, a red Caravan, developed a noise in the right rear. It was difficult to determine the cause but always been good. The second last vehicle that I had, a red Caravan, developed a noise in the right rear. It was difficult to determine the cause but I took the service representative for a drive on the 416 highway, he agreed there was a problem and they found that the wheel bearing was the problem which they replaced. More
Always excellent service. Ian is very attentive and made a point to know me. I always feel that my business is valued and that I can trust Ian and the dealership. This dealership goes above and beyond! a point to know me. I always feel that my business is valued and that I can trust Ian and the dealership. This dealership goes above and beyond! More
I have taken seven or eight vehicles off this lot in my many years - the last 2 from Mike Thomas. Mike's a straight-shooter, well-informed who finds your needs in quick time, making the whole process somew many years - the last 2 from Mike Thomas. Mike's a straight-shooter, well-informed who finds your needs in quick time, making the whole process somewhat painless. I have dealt with ALL Dilawri departments in the last 20+ years and would recommend the entire staff, from parts to service to sales - keep up the great work Dilawri Jeep Dodge Chrysler - and I'll keep coming back to the dealership that I trust! More
I wasn't expecting to leave with a new vehicle, I went in to see what my options were. After spending a couple of hours with graham, I couldn't be happier with my new 2013 Journey! Graham made it a went in to see what my options were. After spending a couple of hours with graham, I couldn't be happier with my new 2013 Journey! Graham made it a pleasant and easy to make my choice to trade in my 2010! The service at Dilawri is always great and I look forward to seeing everyone when I go in for services. More
I just bought a 2013 avenger from Mike Thomas. He was very friendly, honest, and thorough! He let us know about some great incentives that ended up working out for us! I am thrilled with my first brand n very friendly, honest, and thorough! He let us know about some great incentives that ended up working out for us! I am thrilled with my first brand new car and am glad the delivery was so quick and painless (no hidden costs). Thanks for a great overall experience! More
i had the opportunity to deal with Graham in the purchase of a new dodoge ram 2500 he was excellent and straight forward and did all possible to make the deal happen. i was well served when i arrived and of a new dodoge ram 2500 he was excellent and straight forward and did all possible to make the deal happen. i was well served when i arrived and he kept all promises to close the deal even added mud flaps to the truck delivery was also very efficient. i would deal with graham again in the future and will recommend him to others m More