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Dilawri Dodge Chrysler Jeep Ram

Ottawa, ON

3.2
550 Reviews

370 West Hunt Club Road

Ottawa, ON

K2E 1A5

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550 Reviews of Dilawri Dodge Chrysler Jeep Ram

January 16, 2014

It took the service department 4 days to get a tire for me. I find it ridiculous that the person lost my info and i had to follow up to get my own tire. My experience was not a good time. I was told to con More

by LouWar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Guy
Jan 17, 2014 -

Dilawri Dodge Chrysler Jeep Ram responded

Hello my name is Barrie Hobbs I am the service manager at Dilawri Chrysler. Dilawri Chrysler participates in the DealerRater Certified Dealer Program. We are committed to providing high quality customer service, but based on your DealerRater review, you did not share that experience. That is very disappointing to us, and through this program we have the opportunity to work with you to resolve any issues with your experience. Unfortunately the winter tire needed to be ordered and replaced. It is getting harder to get winter tires at this time has almost all the suppliers are running low on stock. That being said I would to be given the opportunity to be able to turn this experience into a positive one. I am sure that both of us working together we can resolve this. Please take the time to reply so we get this resolved in a timely matter. Thank you Yours in Service Barrie Hobbs Service manager Dilawri Chrysler

Jan 17, 2014 -

LouWar responded

Dear Barrie, Please tell me how you could turn this in a positive experience, when I missed work and had to chase your service department for my own tire as he lost my info as he said. I understand that things need to be ordered and things might be difficult to get, but of I didn't follow up on my tire it would have been weeks. I thank you for responding to my letter as it shows you care. I just don't know how your going to make this positive for our family! Thanks Warren and Louise

Jan 17, 2014 -

LouWar responded

Dear Barrie, Please tell me how you could turn this in a positive experience, when I missed work and had to chase your service department for my own tire as he lost my info as he said. I understand that things need to be ordered and things might be difficult to get, but of I didn't follow up on my tire it would have been weeks. I thank you for responding to my letter as it shows you care. I just don't know how your going to make this positive for our family! Thanks Warren and Louise

Jan 17, 2014 -

Dilawri Dodge Chrysler Jeep Ram responded

We can help with giving discounts on future services for one and putting a credit on your file for another. I have spoken with the advisor that was working on you file and he is sorry that he misplaced your file. I hope these suggestions will help. and look forward to hearing from you. Barrie

Jan 17, 2014 -

LouWar responded

What is my credit going to be Barrie? I thank you for looking into this matter for me. I appreciate you taking time out of your busy day to help our matter out Warren & Louise

Jan 21, 2014 -

Dilawri Dodge Chrysler Jeep Ram responded

Sorry I'm only getting back to you now I've been out of the office. We would like to put a $150.00 credit to your file. Again we are very sorry for any inconvenience that this has caused you and your family. Please let me know. I hope that we can but this behind us and that we can continue to service your vehicle. Again thanks for your patience and I hope this clears things up.. Yours in service Barrie Hobbs

Jan 28, 2014 -

Dilawri Dodge Chrysler Jeep Ram responded

Hi Warren I have not heard back from you. I hope to clear this matter up quickly. Please let me know so I can set things up on our side. Thanks again Barrie

January 16, 2014

Dano was great! There was no pushing one way or Dano was great! There was no pushing one way or another. He asked questions about what I wanted and made suggestions. After talking to him on the More

by PRKW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
January 16, 2014

Bought a new 2013 wrangler there. Very good services offered by Alan. He explained all the details and provided helpful suggestions. The price was good as it included a lot of options. It is been four m More

by lianggd
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alan Johnston
January 14, 2014

Thank you Mike for your efficiency and professionalism. Our short timelines and very specific requirements proved to be no issue for you. It was a pleasure to work with you. More

by nlafreniere
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Thomas
January 10, 2014

Great service and a great overall experience!! The staff was very friendly and went out of their way to make this a fantastic experience and great deal. More

by Trev_mahoney
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wasfi Haroun
January 10, 2014

A great experience - the staff were very friendly and ready to make a deal! We are very happy with the Jeep and plan to buy our next car here as well. Great job guys!! More

by dwhyte
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dennis Lavictoire, Youssef El Sakka
January 09, 2014

Very happy to have gone to Dilawri! Got what we wanted at a great price. Dan O was great to work with. He put in lots of work to find us what we wanted in our price range. As well Don in financing was great More

by papabearswife
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
January 09, 2014

Since I bought my jeep wrangler Ian has been a great help to me . I had a few issues and questions and Ian helped me out with all my questions . He also followed up with me to see how I was doing and i More

by ginginbabe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ian Woodcock
January 09, 2014

Mike Thomas was excellent ! We needed a specific vehicle in a short period of time and he made it work. We would definitely recommend Dilawri and dealing with Mike Thomas. Thank you for the great service an More

by VBrousseau13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Thomas
January 07, 2014

Dan was amazing! 5 stars! He targeted exactly what i wanted in my vehicle, gave me a detailed overview, great opinions and advice and was extremely knowledgable. He is an asset to the dealership for sur More

by carloc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Feldman
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