Destination Mazda Vancouver

Dishonest Dishonest Dishonest! I am a female buyer and I've had an unpleasant experience here while buying a used car, where the financial manager used deceitful tactics on me. I I am a female buyer and I've had an unpleasant experience here while buying a used car, where the financial manager used deceitful tactics on me. I trusted his words and purchased protection coverage, only to realize later that I was being deceived because I didn't calculate the numbers myself. I requested a withdrawal and had to waste time revisiting here to receive a new contract. At that time, I poured a lot of energy into resolving this deception and thought that was the end of it. 1. Recently, when I tried to sell the car I purchased here, I realized that the Carfax they posted on their website at the time was a fake Carfax. I screenshot it, thinking it would be necessary when selling the car, and the salesman never showed me Carfax nor included it in my documents at the time of purchase. When I met the sales manager recently, he saying they usually don't print out Carfax separately for customers( not sure if this is true), but due to this incident, they will make sure to do so in the future In reality, the car did have rear damage as shown in the Carfax, and the salesman suggested fixing the body part, so I decided to purchase the car. However, according to the real Carfax I received recently, the car had a front accident. The salesman knew I was looking for a car without a front accident, but he deceived me and sold the car as if there were no front accidents, just as the Carfax I saw indicated. The sales manager ignored me to protect his salesman saying the accident amount was signed on the documents. 2. I went to the bank to pay off my car loan, but my balance was higher than I thought. The bank couldn't explain it properly, and they asked me to seek an explanation from the dealer about why there was more money than what I expected. Also, the cost of borrowing, which was said to be 7.99%, had an actual amount that was $1000 more. They should explain this amortization schedule properly.... I realized that people who are not good at mental arithmetic should never buy a car here. Especially not for female buyer. I realized that everything regarding the numbers was all deceitful and even Carfax. More

Best Mazda Service in town. I wish they had more loaner cars but that's my only criticism. Appreciate the Pick Up / Drop Off Service and constant updates during my car service. cars but that's my only criticism. Appreciate the Pick Up / Drop Off Service and constant updates during my car service. More

Incompetant and unprofessional My daughter brought her 2016 Maszda 3 in for a factory parking brake recall. They charged her for 600.00 of work on the capliper and rotor "not cover My daughter brought her 2016 Maszda 3 in for a factory parking brake recall. They charged her for 600.00 of work on the capliper and rotor "not covered by the recal"l (Hmm) Most glaring is a "Car Health Inspection" that she was charged 40.00 for. I checked the oil level when she was visiting 2 weeks later, to find it almost dry. The winsheild fluid was also dry (both these were check off on the form) The service counter clerk was very supportive but the service manager would not even talk to me and they refused to even refund the 40.00 even though the work was clearly not done and the implications could have been catistrophic. I definitly got the same vib demeaning women as other reviewers. They kept trying to talk to my daughter (she is in law school and doesnt have time for this!) More

Liars Lie about vehicles condition and try to steal your deposit. I had to wait 45 minutes until they were able to give me my deposit back. In the meantime Lie about vehicles condition and try to steal your deposit. I had to wait 45 minutes until they were able to give me my deposit back. In the meantime they were trying to lie to me more about the vehicle. More

Very satisfied I recently bought a pre-owned VW Tiguan from Destination Mazda. My sales person was Ibrahim. I found him to be extremely helpful, respectful, and prof I recently bought a pre-owned VW Tiguan from Destination Mazda. My sales person was Ibrahim. I found him to be extremely helpful, respectful, and professional. More