Derrick Dodge

Took 6 weeks to get running boards installed on my new truck that were coming from Dodge program for $750 with a Drs note….. brand new 2024 1500 rebel has a water leak in roof and there are lots of issues truck that were coming from Dodge program for $750 with a Drs note….. brand new 2024 1500 rebel has a water leak in roof and there are lots of issues with the electrical systems. Truck has been back to dealer for a week now..I’m paying for it but can’t drive it..and still have to pay for install of running boards.. More

***Update***. Manager at Derrick Dodge has agreed to install a block heater at no cost. Dodge Charger not as advertised on dealer website. Website window stic Manager at Derrick Dodge has agreed to install a block heater at no cost. Dodge Charger not as advertised on dealer website. Website window sticker said Charger had an engine block heater. Apparently car was not as advertised. Instillation of an engine block heater is over $1000.00. In Alberta a block heater is not optional item, its required. Disappointed no one from Dodge has contacted me about this issue. ***Update***. Manager at Derrick Dodge has agreed to install a block heater at no cost. More

I feel a little ripped off, overall the truck we bought is good and we ultimately like our vehicle. It was my first time purchasing a vehicle and next time I am going to be a little more ruthless about it. is good and we ultimately like our vehicle. It was my first time purchasing a vehicle and next time I am going to be a little more ruthless about it. There is still problems with this transaction. We had been told that the car would be fully serviced before sale to us and it looks like it did not happen. We bought the truck in March 2024 with 87,905 KM being told it was fully serviced (I specifically remember asking about both the oil & filters). Went to have it serviced at 89,894 KM on July 2024 before a road trip and were a little disappointed to find out that we had to do a full oil service and the filters had to be replaced (like they had not been replaced for years). I am unsure of what happened here but, if it was actually serviced at Derrick Dodge at purchase we should not need that level of servicing after 2,000KM (or a little over 4 months). When we asked about this we have never gotten a resolution despite emailing the Sales Rep, Business Manager, and service centre for months (I finally gave up because obviously they do not care). We had to take it in because an outlet and the Air Conditioning (AC) was not working since we had bought it (something realized later during the hot summer months). They did throw in a lining cover for the truck bed which is nice, but they half did it and did not get rid of the rust before putting it down making it an expensive fix at some point down the line which I am not stoked on. The Warranty they sell may not cover everything, a hard truth we discovered. I would do you research before signing or agreeing to anything. (Actually it may be worth just walking that over to the Service Centre and asking what they believe is the best, try to get an unbiased opinion). Their Service Centre does good work and is friendly, although they do not provide breakdowns of why certain things are included in the warranty and why they are not. This breakdown would be helpful to understand why I have to pay for something I believe should be covered by warranty. Overall I like the truck and it is decent condition but overall I feel like the dealership did not fix some obvious problems and blatantly lied when they said it was serviced. Next time I will take the vehicle to another mechanic and get a full inspection done so I can get the dealership to deal with all of these problems beforehand. More

Professional, friendly, knowledgeable and honest. From the sales team to finance; Mechanical to general management, I was treated with the utmost respect and curiosity. I highly recommend. From the sales team to finance; Mechanical to general management, I was treated with the utmost respect and curiosity. I highly recommend. More

an experience of nightmare proportions. suggest all buyers shop anywhere else!! i gave one star because 0 is not available. worst dealership in the edmonton area!! suggest all buyers shop anywhere else!! i gave one star because 0 is not available. worst dealership in the edmonton area!! More

Roger is a super awesome salesman. I highly recommend him to anyone who's looking for a vehicle!! I highly recommend him to anyone who's looking for a vehicle!! More

We live 1200 km away from the dealership, but we still managed to go from making first contact via online chat to driving our new vehicle off the lot in less than a week (the only way to buy a new vehicle managed to go from making first contact via online chat to driving our new vehicle off the lot in less than a week (the only way to buy a new vehicle as far as we're concerned!) Brennan (sales) and Vince/Jerry (finance) provided us with excellent service. They were very friendly, knowledgeable and most helpful! They were in constant contact with us throughout the process and managed to get us financed for the vehicle we wanted despite our not so great credit ratings. This is the second vehicle we purchased from Derrick Dodge (our first was in 2017) - and who knows someday maybe we'll get a 3rd (health and wealth willing). Special thanks to the gentleman (employee name unknown) that cleaned up after our "sick" yorkie - we were so tired from our drive and distracted with the new van that I don't think we properly thanked you on scene ♥ More

Made plans to buy a car off Derrick Dodge through Douglas Nicol. I live 3 and half hours from the dealership . A hour before I got there he called to say they sold the car! I believe the car was sold way bef Nicol. I live 3 and half hours from the dealership . A hour before I got there he called to say they sold the car! I believe the car was sold way before then and Totally cat fished me in the dealership. Then I got low balled on my trade in. Another dealership gave me $5000 more than what these clowns offered. I Also tried to deal with a salesman Navdeep on marketplace a month before this he hardly responded to any of my questions I thought maybe it’s because I’m a woman trying to buy a sports car so I asked my husband to reach out and he answered all my husbands questions in a timely manner. I then refused to buy off him! I also got random messages from him at strange times saying Hey Bro! So unprofessional. I did speak to a manager there named Ryan Mcnish seem very professional and great to talk to maybe he should give some of the sales team some lesson’s!! I will never buy off these salesmen and have a hard time buying off a dealership with such unprofessional salesmen. This dealership definitely made my Car shopping experience very stress full. But I’m happy to say I found a great Hell cat at a different dealership that made my experience very enjoyable!! Keep shopping people there’s more than one dealership around! More

Bought a 2022 highlander from Derrick dodge, not the first time that I am buying from them, and the service many years back was good, so I thought it was the same customer service from years back. First first time that I am buying from them, and the service many years back was good, so I thought it was the same customer service from years back. First thing that I noticed was they wanted to sell the car for over 40K, and when I asked for $800 to be taken out, they said NO that they wont take out a penny, then I thought dealerships should have some warranty on a 2 years vehicle instead of buying from a private seller with no warranty. They mentioned that they have some warranty on the vehicle. Then I noticed that they did not put the fitness report that they showed to me when I was buying in the file, I asked for it few days later, and it took them over 5 days to get it for me. I have to text and chat with their customer service, and I noticed that the person in charge of the chat has no business helping you if you are not buying a vehicle. I noticed there is passenger airbag staying ON all the time, I contacted them about getting them to check that for me, 6 days later, I am yet to get anyone to get back to me on this issue, and I am now planning to take this in to Toyota, as this is a safety issue. Bottom line is, customer service was good until buying the vehicle, price was Okay, but that is about it. You may be better off buying a used vehicle from a private seller at bargain and have it inspected, than buying from Derrick dodge, since you may end not getting no repair from them within the warranty period. More

Bought a brand new vehicle there while in town. From Yellowknife and explained I wanted a warranty that I can use in Yellowknife and will cover oil changes. Made this clear several times. They sa From Yellowknife and explained I wanted a warranty that I can use in Yellowknife and will cover oil changes. Made this clear several times. They said to my face yes we will get you that warranty. Went for my first oil change to find out my warranty is only good at Dodge Derrick in Edmonton (1800km away from where I live) , did not cover oil changes, and had vivyl seat protection and my vehicle only has material seats. Very disappointed as I was in town for medical reasons when I purchased this vehicle and won’t ever be in Edmonton when it will need whatever warranty work it covers. Never coming back and highly recommended people out of Edmonton not to purchase a vehicle here. More