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Davis GMC Buick

Medicine Hat, AB

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855 Reviews
Call Dealership (403) 527-1115
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1450 Trans Canada Way SE

Medicine Hat, AB

T1B 4M2

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855 Reviews of Davis GMC Buick

June 13, 2012

I had some issues with customer service when receiving vehicle and was not totally satisfied but Tim Davis went above and beyond to make sure I was absolutely happy with my purchase at his dealership. More

by corianne7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Davis
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Jun 13, 2012 -

Davis GMC Buick responded

Hi Steve, My name is Tim Davis and I am the dealer here at Davis GMC Buick. I was very alarmed when I read your review and I would like to chat with you to see if we can resolve this situation. We work very hard here to provide the best service and the best value and we have obviously failed to provide either in your situation. I appreciate every customer who purchases a vehicle from my store and I promise I will do my best to prove that to you. If you could please call me at your earliest convenience that would be great. If you could reply and let me know the best time and method to contact you that would be great. regards, Tim Davis

Jun 15, 2012 -

Davis GMC Buick responded

Hi Steve, Sorry to bother you again, but I'd really like to resolve this issue. It's really important to me that you are satisfied with your experience at our store and I'm confident that if we can at least have a chat that I can turn a bad experience into a good one. Thanks again. regards, Tim Davis

Jun 15, 2012 -

corianne7 responded

Tim, thought i would get back to you, haven't checked my email so i will highlight my experience. -Found the truck i liked so decided to move forward. -Price on the tag was 38185 and had nice aftermarket rims and tires put on it. -Felt the price was good considering this so went to deal on this -Got to the end of the pricing process and the number seemed high, was told i had to pay extra for the rims. I said what the heck and was told the tire dept needs to get paid. Thought that was kind of sniper advertising. -Agreed to pay for the tires cause they made the truck, so i asked for a price reduction on the truck, was told that because i was trading in and was financing that there was no movement on the price, should have just walked then. -Asked for a 4 year service card as i was only gonna own the truck for 4 years then upgrade, they would only give 2, found out that a 2 year is given to pretty much any car, new or used, no perk to me. -Truck is black so asked for 12 months of free carwashes, 1 a month. Was told that costs money and we can't do that, petty. -Upon pickup of the truck, unit was detailed beautifully, but i had told the salesman and the finance person that when i pick up the truck to put a shine on it and make sure the tank is full. I said this 3 different times. Obviously ignored because the vehicle had 25% of a tank. I said WTF to the salesman and he said we don't fill new vehicles, maybe this is your policy but i think its cheap. Needless to say the salesman got a 50 dollar voucher for fuel but i could tell the person signing for it was not pleased. -Then the accessory person came out with the kodiak emblems and says here, i said what do you want me to do with these. She said some people don't want them on so you can put them on whenever if you want. I'm not putting on emblems on my own new truck, so i got her to do it. Good on her. But when asked for prices on mud flaps and factory command start for my truck she got distracted by the phone and i moved on and never did get a price. -Asked about my 2 year service card, salesmen says oh i forgot and service dept is closed. Come back another day for it. Another trip across town for me, yay. -After a couple of days i wondered to myself what becomes of the factory tires and rims since i could use these to put winter tires on. Emailed salesmen but he took a week to get back to me. Told me they were there and i could pick them up if i wanted them,I really wonder if anybody would have contacted me if i had not thought about the rims from the factory. Another trip across town for me. -Decided to get bed rail caps for my truck, went to a different dealership cause i was miffed. They did not have them in stock but said your dealership did. so i went to your accessory person and she gave me a price of 109 but once i got to the parts dept. the parts girl tried to charge me 116. I said the other person told me 109 and she just said oh. She was definitely put out that she had to change the invoice. Not impressed. -I see that the kodiak truck i have is advertised at a price point of 35495, so no i don't feel i got a great deal. Difference of 3 grand. http://m.scnme.co/gm/kodiak/alberta So you can see all in all my experience wasn't the best for me. I am not sure what you can do for me to make me happy so i will leave that to you. Steve.

June 13, 2012

Awesome customer support, very respectful in dealings with all staff, no purchase pressure & well knowlegable about all features of vehicle. Will be back and would recommend to everyone looking for new More

by leaky
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Corlett
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June 12, 2012

I am very happy with the service I was given. My concerns were heard and I am again very happy with how everyone helped me. I know that I am in good hands at Davis. Thank you! More

by Srwallis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don Nunweiler, Bert Meier
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June 12, 2012

Tony and I have purchased 3 vehicles in the past from GMC Davis in Medicine Hat.Everyone we have dealt with has been very friendly and pleasant.Thank-You Liz Aucoin and Duncan Macdiarmid for your help in pu More

by Dutchgirl2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Liz Aucion,Duncan Macdiarmid,Irene Truscot, Duncan Macdiarmid
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June 12, 2012

I would like to thank Rhonda Metcalf for all the great service you have given us over the past few years. you have always gone above and beyond the help you have given me.Thank-you for being so patient wi More

by Dutchgirl2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rhonda Metcalf
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June 10, 2012

All the people i talked with were very helpful,Tony was my salesman and was great.. has a great career ahead of him,keep up the great work More

by gmorrice
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Davis, John Corlett, Tony Weigel
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June 07, 2012

My experience with Davis in Medicine Hat has so far been nothing but great. Everyone has been very professional, friendly and helpful. This is my second vehicle that I have purchased at this dealer, and I w More

by GBaron
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Corlett
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June 04, 2012

We drove in from Red Deer because the deals were so good! It was a pleasant experience and I would recommend anyone to go to them. I wish we didnt live as far away or we would deal with them all the time :) More

by Jildou
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Weigel
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June 02, 2012

We found that the people we had to deal with were very courteous, knowledgeable and went out of their way to make things work for us. We were very pleased with the experience. More

by buffalojump
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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June 02, 2012

I was treated with respect. Employees were knowledgeable. Only the work that was necessary was done and the reasons for extra work were shared with me. All staff were friendly. More

by tonyataylor
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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