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Davis Chevrolet

Airdrie, AB

4.7
848 Reviews

149 East Lake Crescent N.E.

Airdrie, AB

T4A 2H7

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849 Reviews of Davis Chevrolet

October 05, 2013

We had a windshield installed at Davis Chevrolet which required a small adjustment afterwards. Glenn Smaha, General Manager, personally ensured our issue was resolved in a timely and efficient manner. More

by klemke
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Glenn Smaha
Oct 05, 2013 -

Davis Chevrolet responded

Hello Kevin, We always try to do it right and do it well the first time however on rare occasions we fall short. In the situations where we need to redeem ourselves we find our philosophy of Customer First! really drives us to go the extra mile. A dissatisfied customer and a bruised ego go a long ways towards our team wanting show they are better than what was experienced. I am so pleased to hear we made it right and have restored your faith in Davis Chevrolet! Sincerely, Glenn Smaha General Manager

October 05, 2013

I purchased my Buick Verano 6 months ago. I did an update on my I-phone recently, consequently my Bluetooth in the car quit working. Numerous individuals tried to get it working for me. Finally I de More

by cjlem
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eunice McKinnon
Oct 23, 2013 -

Davis Chevrolet responded

Hello, Eunice is a gem for sure! Her dedication and commitment to her customers is second to none. She is all that and a whiz with the technology too. Your Verano has it all so any time you need more info just drop on by, we're here to help! Thanks for the 5.0 rating too, that made us blush! Sincerely, Glenn Smaha

October 03, 2013

First service experience was an oil change and a tire rotation. Clerk said it would be about an hour or less so I waited around for it versus going home and coming back. 2 and a half hours later its done More

by CheekyKC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Oct 04, 2013 -

Davis Chevrolet responded

Hello, Sorry your name doesn't show to me. I am disappointed to hear of your experience. First I want to address what we have not followed through on. We owe you a receipt so if I can have your email I will get that to you. Secondly I want to review your repair order for the oil change to ensure the billing was correct. Lastly I also want to check into the tonneau cover situation so that I can find some answers and get you looked after like you deserve. The mistakes are our doing so there should be no further inconvenience to you, we can pick and delver plus supply alternate transportation. I look forward to your reply in the hope that we can restore your faith in us or at the very least end this on appositive note. My apologies. Glenn Smaha General manager

Oct 08, 2013 -

Davis Chevrolet responded

Hello Kerri, I understand that Graham and Tanner came to you today and installed your new Tonneau Cover. I hope their willingness to resolve your concerns without infringing on your schedule helps restore your faith in us as a place you can enjoy doing business with. We have reviewed your circumstances and used them as an example which we can learn. In the future I am confident we wont disappoint you in a similar fashion and can show you that the Davis Difference does in fact exist. I still wish to discuss your oil change from September 21st. I see you were charged $64.00 for a DEXOS Oil change so I need clarification to understand your concern with being overcharged. Thank you, Glenn Smaha

Oct 17, 2013 -

Davis Chevrolet responded

Hello Kerri, I trust all is well and that in the end we showed you that we were far better than your original experience. I will email you too so as to ensure you are receiving these communications. Thanks again for your feedback, we appreciate you allowing us the opportunity to improve. Sincerely, Glenn Smaha

September 27, 2013

Mark in Service was Great. We had a heat issue in our vehicle and Mark told us it was able to be fixed under a recall. The repair took longer than expected and he set up us with a courtesy vehicle for th More

by amyrowat
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark
Oct 04, 2013 -

Davis Chevrolet responded

Thank you Amy, Mark has been a wonderful addition to our team. He gets what Customer Service is all about. I am so pleased to hear that your experience was a positive one! Sincerely, Glenn Smaha General Manager

August 14, 2013

We buy and trade in our vehicles often. Around every couple years, so we have had a lot of experience with dealerships! We bought a used Chevy Traverse last week from Jo H. She was fantastic! She was ve More

by Sedey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jo Haviland
Oct 04, 2013 -

Davis Chevrolet responded

Hello Samara and Roger, Your review says it all, thank you for that! We do our best to make your purchase experience at Davis Chevrolet enjoyable and comments like yours tell us we are on the right track. Thank you for your business! Glenn Smaha General Manager

August 12, 2013

I called into Davis and was transferred to Jane Mullet. In about a 10 minute conversation Jane was able to get what I was looking for and went ahead and booked an appointment with me for the same afternoon More

by Mike0Grady
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Oct 04, 2013 -

Davis Chevrolet responded

Hello Mike, Thanks for your review, we appreciate you making the time to tell others about us! Jane and Justin do good work for their customers and are an integral part of our success. Let me know if you still need our help in removing some decals, we would gladly make it right. Sincerely, Glenn Smaha General Manager

August 09, 2013

I have purchsed several cars and trucks in my younger years but this was by far my most expensive purchase. I shopped around for about 4 weeks before ending up at the Airdrie Davis chevrolet location. More

by russcook
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Purdy
Aug 12, 2013 -

Davis Chevrolet responded

Hello Russ, Well I am proud to hear that fater four weeks of shopping that we impressed you enough to earn your business! Fred does good work for his customers and believes its all about the experience! Thank you for your glowing review and pleas eintroduce yourself next time you are in so I can say "thank you!' in person. Sincerely, Glenn Smaha

July 31, 2013

I found my experience with the Davis Chevrolet staff to be one of the most pleasant, that I have had when buying vehicles. the courtesy and knowledge was first rate. and I will for sure consider them in fu More

by silveradoLTZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 12, 2013 -

Davis Chevrolet responded

Hello, Thanks for the review, its important that we know how we did and in your case it sounds like we did it right. I appreciate you taking the time to talk about your experience so prospective customers can see what our current clients think of us. Happy motoring! Glenn Smaha General Manager

July 27, 2013

My husband & I had been needing a newer vehicle for My husband & I had been needing a newer vehicle for some time but didn't think we'd get financing so easily & fast. My sister & her husband just bo More

by HethCraw47
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 07, 2013 -

Davis Chevrolet responded

Hello, I am so happy to hear that you love your SUV and enjoyed the experience with us! Referrals from our customers are one of the best compliments we can receive so thank you to your sister and her husband too. All the best! Glenn Smaha General Manager

July 25, 2013

DENLUC Airdrie I believe in shopping and supporting DENLUC Airdrie I believe in shopping and supporting our local merchants because without them it becomes more difficult to retain a good choice in More

by denluc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Purdy
Aug 06, 2013 -

Davis Chevrolet responded

Hello Luke, The quantity and quality of your recommendation speaks volumes as to how much customer service means to you. Thank you for your kind words it sounds like we did lots of things right. We can also learn from those areas of the process where we appear to have left you less than completely satisfied. We appreciate your input and thank you for your business. Sincerely, Glenn Smaha, General Manager

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