Davis Chevrolet

Poor Customer Service - After Sales I purchased a 2015 GMC Sierra 1500. The sales process went fine. After I took delivery Nov.29/14 I parked the vehicle in my driveway as I work out I purchased a 2015 GMC Sierra 1500. The sales process went fine. After I took delivery Nov.29/14 I parked the vehicle in my driveway as I work out of town. I arrived home Dec.23/14 and went on a snowboard trip. As I drove through Rogers Pass - road conditions were horrible - this was compounded by a problematic 4x4 system - it was not functioning. I contacted the Davis GMC Airdrie dealer - response from Brandon was "drive safe - bring it in for warranty work when you get back". Nice.... So - I purchased a bunch of sandbags - and re-routed my trip - cancelling my West Coast route and instead heading south from Revelstoke to Nelson - Kimberley to try and salvage some holiday time and avoid poor road conditions. A few more scary highway moments forced me to stop in Cranbrook and contact dealer one more time. I finally got through to Bob and he suggested bringing it in to Cranbrook NorthstarGMC. Adrian and his company there were very professional and repaired the 4X4 system quickly - Thanks Adrian! Apparently there was an outstanding service order - this was existing prior to vehicle delivery to me - they performed the software patch and all functioned normally. I contacted Brandon once more - let him know that I was unhappy with the situation - they delivered a vehicle to me where a critical system component was not functioning - and requested adequate - meaningful compensation. (NOT a coffee cup) This request was basically refused - my further attempts at communication with Davis GMC Airdrie have been ignored. I've requested to have contact with Brandons' Manager -....ignored. So a few things went wrong here; 1. Basic pre-delivery, new vehicle check by Dealer/Salesman prior to delivery were inadequate 2. When I contacted salesman/dealership with my concerns about defective 4x4 system - advice given to rectify problem was poor/non-existent 3. Once root cause of problem had been identified - Dealership refused to take ownership/responsibility/accountability for situation and adequately compensate customer for hardship suffered. Consequences of this are; 1. I have lost confidence in the GM product 2. Lost confidence, trust in the Davis GMC Airdrie dealership - as a whole 3. Will most likely be the last GM product that I purchase Update 14/01/15: Was contacted by Rick Purdy - came to a mutually acceptable - compensation agreement which was carried out on 14/01/15. More

Awesome to deal with! I just bought a 2010 Buick Enclave from Jordan Laporte at Davis Chevrolet. I will be picking it up on Thursday and I cannot wait! This was my first ti I just bought a 2010 Buick Enclave from Jordan Laporte at Davis Chevrolet. I will be picking it up on Thursday and I cannot wait! This was my first time buying a vehicle from a dealership and Jordan was fantastic to deal with. He was patient and polite, gave me the time I needed to think and did not make me feel pressured to buy. I would definitely recommend Jordan to anyone who is looking for a new vehicle. Thanks Jordan! More

Awesome and friendly staff So helpful finding me the perfect car and I really appreciate how fast everything got done and how awesome the staff is! I love my new car thanks to t So helpful finding me the perfect car and I really appreciate how fast everything got done and how awesome the staff is! I love my new car thanks to them! More

Service Department Does Not understand SERVICE Servie Department Manager Brad James is less than qualified on the true meaning of service!! Service should not end once the papers are signed and mo Servie Department Manager Brad James is less than qualified on the true meaning of service!! Service should not end once the papers are signed and money transferred. I have had my vehicle to Davis Chev in Airdrie on multiple occasions in the 2 short years that I have owned it. Each time I call or visit the service gets repeatedly worse. The latest issue is a problem that has been "fixed" twice already. So when I called this time I suggested that the part be replaced because obviously the band-aid fixes are not working. The message was relayed to Brad. Brad could not be bothered to call me back personally(had the service receptionist relay the message) , I would think at this point he would be somewhat apologetic and understanding, but no, he just suggested that I bring my vehicle in yet again to access the situation and go from there. Call me unreasonable but there is nothing to assess because it looks exactly like the two times prior. I suggested to the girl that Brad address this with me or I will go over his head to get results. I just wanted the part ordered and my vehicle fixed properly. This issue is only one of many but is the proverbial straw that broke the camels back!! This dealership is good at sales but drops the ball with customer service and vehicle maintenance. Frustrated customer More

exciting,encouraging,pleasing,and SATISFYING. Geoff Houghton is the nicest,most patient,accommodating,diligent,and understanding salesman I've ever dealt with. He knew exactly what I needed and he Geoff Houghton is the nicest,most patient,accommodating,diligent,and understanding salesman I've ever dealt with. He knew exactly what I needed and he didn't stop until I got it. I would definitely recommend Geoff Houghton to anyone who is looking to buy a vehicle. More