Davis Chevrolet

Davis Chevrolet responded

Hello, Thank you for bringing your concern to my attention. I apologize that we have disappointed again after a return visit. I have asked Graham to provide me with the details behind your concerns a sits definitely not typical of the experience our customer shave in our Body Shop. Something is amiss and we need to find out what and make it right. Please contact me directly at 403-864-8461 so we can discuss. Thanks you, Glenn Smaha

Davis Chevrolet responded

Hello, In checking with Graham today he indicated that we worked through your insurance company and came to an agreeable solution for you. We are sorry to have disappointed though as that is not the outcome we aspire for. All the best, Glenn

f350 responded

Hi Glenn, thank you for getting in touch with me, in regards to my truck that was repaired at davis chevrolet, i am beyond frustrated, when i picked up my truck the first time no one went over anything with me , everything on my truck was working i got pulled over by the rcmp , for no licensee plate lights , and thats when i noticed all the mistakes in my truck , my back up sensors stopped working , and i am sure it is because of your shop that took the bumper off, there are various paint problems with the truck , they painted the cab corner trying to match up the silver on the box , and in the process damaged the cab of my truck now , graham should not be a service manager and you should hire a new painter , because that is back yard work, now because of this i am now responsible for davis chevrolets mess with my cab, although the second body shop i took my truck too, agrees that 100% it is new freshly applied paint on the cab of my truck , so now i have paint that is falling off because it wasnt done properly , i am thinking of talking to legal council about this, i dont think davis chevrolet should be able to get away with this, i will be contacting gm of canada with pictures and a detailed account of this mess , i am thinking of putting a sign on my truck where the paint is coming off (painted by davis chevrolet) i do know lots of people and i do belong to lots of truck forums that i will post my experience with davis about , if you have any questions for me you can call my cell shelly in the autobody department has it , she was very helpful otherwise i will just continue, ive tried to be reasonable and patient but i can only take so much xx Tim couttie

f350 responded

Hi Glenn, thank you for getting in touch with me, in regards to my truck that was repaired at davis chevrolet, i am beyond frustrated, when i picked up my truck the first time no one went over anything with me , everything on my truck was working i got pulled over by the rcmp , for no licensee plate lights , and thats when i noticed all the mistakes in my truck , my back up sensors stopped working , and i am sure it is because of your shop that took the bumper off, there are various paint problems with the truck , they painted the cab corner trying to match up the silver on the box , and in the process damaged the cab of my truck now , graham should not be a service manager and you should hire a new painter , because that is back yard work, now because of this i am now responsible for davis chevrolets mess with my cab, although the second body shop i took my truck too, agrees that 100% it is new freshly applied paint on the cab of my truck , so now i have paint that is falling off because it wasnt done properly , i am thinking of talking to legal council about this, i dont think davis chevrolet should be able to get away with this, i will be contacting gm of canada with pictures and a detailed account of this mess , i am thinking of putting a sign on my truck where the paint is coming off (painted by davis chevrolet) i do know lots of people and i do belong to lots of truck forums that i will post my experience with davis about , if you have any questions for me you can call my cell shelly in the autobody department has it , she was very helpful otherwise i will just continue, ive tried to be reasonable and patient but i can only take so much xx Tim couttie

Davis Chevrolet responded

Hi Tim, Please confirm with me that State Farm has your issues resolved through the other shop. They are asking us to cover the cost which we are but I need to know that your are benefitting. In other words are the repairs in fact being completed. thanks,

f350 responded

They are repairing it but the cab and the over spray on back side are not going to be covered So I am out of pocket. ( and why I'm mad about this whole thing ). Graham just sugar coats everything And I'm left paying for damages done to my truck from Davis body shop. All I ever wanted was my truck in the same condition before the accident

Davis Chevrolet responded

Hi Chris, since my private response I have checked my correspondence and see nothing in there. I literally keep everything I receive via email which includes website submissions. I can't explain where your inquiry went, sorry. I do recall seeing it on my phone too during my family vacation though so I don't deny you tried to contact. I believe that I delegated it but again since it was done through my phone I have no record. Nonetheless I am back in the office tomorrow and available all week. You and I got through the last situation working together and I see no reason why we cant do the same here. You can reach me direct at 403-862-8461 which is my cell. I find direct contact works best when dealing with adverse scenarios so as to avoid further stress or miscommunication. Please provide me with the answers to the questions in my Direct Message sent earlier to you so we can get working on a solution for you. I am here to help and happy to do it along with the rest of our team at Davis Chev. Thank you for reaching out, I hope we can change the rating above once we are at the other end. Sincerely, Glenn Smaha, General Manager

Davis Chevrolet responded

Hi Chris, We have had our Parts and Service team working on this. Unfortunately with your car being a 2009 it is well outside General Motors warranty. We can get you a new transmission, parts only, for $1,980.00 plus gst. We would also reduce our labour to $870.00 including an alignment. This is a brand new GM transmission with a 3 year/160,000 km warranty and its transferable. I know its way outside the used transmission solution you found. We are offering what we can do; sell you the parts at wholesale rather than retail and reduce our labour to help as well. With your budget of $750-1,000 cash difference we also don't have any pre-owned vehicles that fit that criteria. We would love to find something workable however at this time there is nothing we could sell to you in those parameters. I know this isn't what you hoped to hear and we are sorry to disappoint. if things change we will contact you and ask that you do the same. Sincerely, Glenn