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Crosstown Chevrolet Buick Cadillac GMC
Greater Sudbury, ON
530 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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530 Reviews of Crosstown Chevrolet Buick Cadillac GMC
January 31, 2014
Our Impala was having engine problems, running rough with difficulty starting. Persistently cold weather (often minus 23 c) and lots of snow lately - the dash indicated the engine was overheated even though difficulty starting. Persistently cold weather (often minus 23 c) and lots of snow lately - the dash indicated the engine was overheated even though temperature was minus 15 c. Dave was very friendly but honest - he told us there were 120 cars ahead of us on Wednesday when we brouht in the car. We told him we absolutley needed the car by Friday due to some commitments. He said no promises but they would try their best. They found and resolved the problem (failed temperature sensor) by 10 am Friday - absolutely perfect - and the car is running better than before the problem started - yay ! Straightforward, honest, friendly and effectve are words that come to mind for our first experiense with this dealership and Dave in particular. More
by BrianV21
January 30, 2014
Brought my car into Crosstown on Friday, January 24 as I could smell some burning under the hood when driving. David Limoges was my service advisor at that time. I informed him of my problem and he arranged could smell some burning under the hood when driving. David Limoges was my service advisor at that time. I informed him of my problem and he arranged a shuttle for me to get to work on time.. He called later in the day to advise that the mechanic had discovered the problem but he told me that it would be a lengthy job and they would not have time to complete it on that day. He asked if I would mind returning the car on Monday morning as this was a Friday and he realized that I needed my car for the weekend. I was a little concerned about the burning smell and he assured me that it was safe to drive and not to worry. Made me feel reassured about driving it this way. I returned early Monday morning to drop off my car and was again shuttled to work on time! Later that day David called me at work to advise that he had some bad news and that the part they ordered for me was missing some pieces to complete the job and therefore my car would be there for a couple of days. I told him that I travel to work 27 kilometers one way everyday and that I needed my car. He told me not to worry that he would get me a rental, which he did. I was really happy, as it is hard to arrange transportation for that distance everyday. I returned on Wednesday to pick up my car and found it inside the drop off garage, looking like a brand new car! David had it cleaned for me inside and out as a complimentary token for having to wait 3 days for my car. Even though he did get me a rental! I was so happy to see my car fixed and also shinning (especially with the winter weather we've been getting) my car is white and was really dirty when I brought it in. He gave me my keys and I thanked him and drove home with my very clean car :). When I arrived home, there was a message on my answering machine from David to return his call. I did and he advised me that he also had in his hand a Complimentary Oil Change for my next visit!! I was so impressed with the service I received at Crosstown that I will always return their and recommend to all my family and friends to go there for their service. I want to thank David and the rest of the crew at Crosstown for making me feel special!! PS: My husband and I have always had very friendly efficient service in all our visits to Crosstown. We have 2 of their vehicles and are very satisfied! Thank You Crosstown!! P. Young ~ Very Happy Customer :-) More
by hockeygirly
January 29, 2014
Everytime i go to Crosstown i have always had excellent service. There are never any hidden fees or additional fees with services that i have experienced at other dealerships. It is also very convenient th service. There are never any hidden fees or additional fees with services that i have experienced at other dealerships. It is also very convenient that they have a shuttle service to bring me to work and back to the dealership when the service is done, which is really important to me. More
by chantaleroy
Employees Worked With
John Katerynuk
January 24, 2014
always super friendly service and more than eager to discuss any concerns you may have. Always a fantastic experience! Staff is very knowledgeable and helpful. Thanks so much for such great service. discuss any concerns you may have. Always a fantastic experience! Staff is very knowledgeable and helpful. Thanks so much for such great service. More
by LWarbrick
January 23, 2014
very professional, easy to talk to. answered all my questions and concerns. First time buying brand new car, James was very knowledgeable about the car I was looking for, thanks to james I love my Car questions and concerns. First time buying brand new car, James was very knowledgeable about the car I was looking for, thanks to james I love my Car More
by MMaill
Employees Worked With
James Goudreau
January 17, 2014
Justen was great! He was able to find us the perfect vehicle for our family. He listened to all of our requests and made sure that we got exactly what we were looking for! We were very pleased with th vehicle for our family. He listened to all of our requests and made sure that we got exactly what we were looking for! We were very pleased with the service that he provided, and would definitely recommend him to family and friends... More
by courtjody
Employees Worked With
Justen Briscoe
January 17, 2014
Justen was a great help in getting us into our new truck .He did everything possible to make it as painless as possible .I would recommend him to my family and friends . Crosstown is an easy place to purcha .He did everything possible to make it as painless as possible .I would recommend him to my family and friends . Crosstown is an easy place to purchase a vehicle. Bill Ettinger More
by abille2
Employees Worked With
Justen Briscoe
December 13, 2013
Update. I had previously written a review in late Update. I had previously written a review in late November expressing my dissatisfaction with the service I had received with my last visit to Crosst Update. I had previously written a review in late November expressing my dissatisfaction with the service I had received with my last visit to Crosstown Chevrolet. (3Time Chev Owner) Since writing the review, I’ve had the opportunity to discuss my concerns further with their service department personnel. I would like to take this opportunity to thank Crosstown Chevrolet for following up, and meeting with me as requested – Kristen, Mark and Al from the service department were all notably professional and fair to deal with. Thank you, 3Time Chev owner More
by 3time Chev owner
Employees Worked With
Kristen, Mark (shop)
June 20, 2013
The dealership was clean and easy access. The salesman was courtious and friendly. I always deal with Crosstown and will always go back. I never had any issues with them. was courtious and friendly. I always deal with Crosstown and will always go back. I never had any issues with them. More
by gersyl
Employees Worked With
James Goudreau
March 11, 2013
Mr. Gaudreau was helpful and informative in helping us pick out our new vehicle that would be suitable enough for us to tow our new travel trailer. He answered all questions and was very courteous. I wo pick out our new vehicle that would be suitable enough for us to tow our new travel trailer. He answered all questions and was very courteous. I would recommend him to anyone. He made sure we understood what our vehicle can do for us. We have been dealing with crosstown since about year 2000. Ken and Katherine Fraser More
by katsken
Employees Worked With
James Gaudreau
