Crosby Volkswagen

In the search for a new to me vehicle I was referred to Alex at Crosby by a friend. Upon first contact and visit it became apparent that currently there wasn't a used vehicle in stock that completely match Alex at Crosby by a friend. Upon first contact and visit it became apparent that currently there wasn't a used vehicle in stock that completely matched my needs. His perseverance and willingness to match me to my perfect car had ultimately paid off. A customer had come in with a trade in about 3 weeks later that closely resembled what I had in mind. It actually turned out to be better. He had not forgotten about me even though I was not looking for some top of the line brand new vehicle. Just minutes after the other customer dropped off his trade in, Alex had arranged for me to come and see it right away knowing I would love the car and I definitely did. By the next day the vehicle was in my possession in a condition that was unmatched by any of the private sales available. At a price that almost seemed too good to be true. He had gotten the car safetied, e-tested, and plated before I could blink my eyes. I wish I could give you more detail but everything happened so quickly and flawlessly that it's hard to remember all the details. Here I am writing this positive review 8 months later with the vehicle not having a single problem and at a price and condition unmatched by any of the other deals I had found during my long search for the perfect car. Thanks Alex, I will definitely be back when time comes again because you and your dealership had provided the best and non pressured vehicle shopping experience I have ever experienced. More

Crosby was a very friendly dealership. Vinny communicated very well, and constantly sent me email updates. He delivered on promises, and was great to deal with overall. communicated very well, and constantly sent me email updates. He delivered on promises, and was great to deal with overall. More

Great customer service with people who are very easy to deal with any question that I have asked was explained in full response. Glad to do business with VW Crosby!!! deal with any question that I have asked was explained in full response. Glad to do business with VW Crosby!!! More

Had a great experience with Vinny. He was very attentive and responded with quotes and options quickly. This is my second purchase from Crosby and I will definately recommend Crosby to others. and responded with quotes and options quickly. This is my second purchase from Crosby and I will definately recommend Crosby to others. More

I contacted Crosby VW in response to a used car, after hours. I live roughly an hour away from Crosby VW, so I wanted to find out as much information as possible. I promptly received a response from Aleks hours. I live roughly an hour away from Crosby VW, so I wanted to find out as much information as possible. I promptly received a response from Aleksander, both by email, as well as by phone. He was honest, didn't pressure me, and told me that he would provide me with further information in the morning. The next morning, about 10 mins before we were ready to leave, I received a phone call from Aleksander, to let me know that another customer was looking at the car as well. I admired his consideration and thoughfulness, as he knew that I had a bit of a drive to see the car. I declined leaving a deposit, and made the trek to Kitchener. I was impressed by Aleksander's consideration, knowledge, honesty, helpfulness, and the "non-pressure" sales strategy throughout the whole process. I am now the proud owner of a car, purchased from Crosby VW, with Aleksander's help! Keep up the good work! More

Aleksander was able to work me on my requirements, suggest specifics that would need my needs based on understanding my driving patterns etc. He was clear on what is best suited for me and my family suggest specifics that would need my needs based on understanding my driving patterns etc. He was clear on what is best suited for me and my family rather than being only focused on the selling. His professionalism and eagerness to provide the best vehicle for me made me come back and but from him and Crosby. On a side note the other employees that I met where also equally friendly and willing to help. Overall a good experience till now. More

Overall great experience. I went to this dealership 3 Overall great experience. I went to this dealership 3 times to fix a problem on my car. The first 2 times did not go smoothly due to mishandlings f Overall great experience. I went to this dealership 3 times to fix a problem on my car. The first 2 times did not go smoothly due to mishandlings from a newer Service Consultant. Nonetheless, their management team is exceptional in identifying areas of improvement and be able to deliver precise execution. My 3rd visit was smooth; all my concerns were taken care of, and overall exceeded my expectations. For the 2 times I was at the dealership waiting to pick up my car, I noticed they always back-in the cars to the parking spots so customers picking up their cars can just drive away. They always use proper seat cover when they enter customer’s car so the seat wouldn’t get soiled, and they have free wi-fi so I can check a few things online while waiting. Little things count for good customer service. Recommended. More

I've had nothing but fantastic service since the first day walked into Crosby. thank you Conrad for all your help. you've got yourself a life time customer! day walked into Crosby. thank you Conrad for all your help. you've got yourself a life time customer! More

Conrad helped me out immensely in narrowing down my choices for my first brand new car. Anybody can sell cars, but Conrad and his fellow salesman Vinny are very passionate about the product that they choices for my first brand new car. Anybody can sell cars, but Conrad and his fellow salesman Vinny are very passionate about the product that they are selling. This in turn gives the customer leaving any interaction with these two guys very informed and in a better position to make an important decision about what they are going to be behind the wheel of for at least four years. I was very confident with my purchase after Conrad was very patient with me in narrowing down my needs and wants to a single vehicle. He also made sure Vinny would help me out if I had any questions on his day off. It was a very smooth transaction and as long as Conrad and Vinny are selling VW`s, I'll have no hesitation in returning to Crosby. Well done, gentleman. The best customer service is informed customer service. More

Exceptional to deal with. First and foremost open and honest, Dino made our purchase of our car a easy and straight forward one. At no point have we ever looked back and we continue to enjoy the vehicle honest, Dino made our purchase of our car a easy and straight forward one. At no point have we ever looked back and we continue to enjoy the vehicle to this day. I would highly recommend Dino and the Crosby Audi team for their outstanding commitment to excellence and honesty. More