Crosby Volkswagen

This is my 2nd vehicle purchased from and serviced by Crosby. The service staff has always been helpful and responsive for any vehicle issue. They put the time in to diagnose the vehicle correctly and Crosby. The service staff has always been helpful and responsive for any vehicle issue. They put the time in to diagnose the vehicle correctly and communicate any problems clearly. The price per labour is fair, but the price for parts is higher than what is available online for authentic VW parts (as most things are). It is a great dealer and if I decide to continue with VW or Audi this is going to be my first stop. More

I recently bought a Tiguan in January that I am in love with. I had the pleasure of dealing with Aleksandar as my sales representative. He was patient with me and answered all of my questions without pushi with. I had the pleasure of dealing with Aleksandar as my sales representative. He was patient with me and answered all of my questions without pushing me to make any decisions until I was prepared. He asked me questions so that he could make sure the vehicle was the best possible for me. He is very well educated and knowledgeable in all aspects of Voltswagen. Andrea helped with all the financial aspects of buying my new baby. She made sure that I understood and was comfortable with all the money I would be investing into this great automobile. She is very personable and warm. Kaitlin explained and showed me all the vehicles features so that I could enjoy it to the fullest. As soon I walked into the dealership I felt as if I was more than a customer because of Alexsandar's approach. I called with questions and he always took the time to talk and explain until I was extremely comfortable and even offering to stop in for additional assistance. I would highly recommend him, the dealership and all the people involved with making my experience unforgettable. Kasia More

I would certainly give my repeat business to Crosby VW. My slaes rep Conrad Fey was very informative and put in extra effort where he didn't have to. Very important to me is that I did not get pressured in My slaes rep Conrad Fey was very informative and put in extra effort where he didn't have to. Very important to me is that I did not get pressured in any way. The exceptional service level after purchase is a new experience for me. From big to small I've been taken care of every time. More

Crosby's staff were friendly, knowledgeable and concise throughout the whole process. I'll definitely keep on doing business there. I'm loving the new car! concise throughout the whole process. I'll definitely keep on doing business there. I'm loving the new car! More

Great customer service from Sales to Finance staff to the time I receive my keys on hand and drove off with my brand new Passat! I would recommend to anybody. Jeremiah was very personable and patient. The F time I receive my keys on hand and drove off with my brand new Passat! I would recommend to anybody. Jeremiah was very personable and patient. The Finance lady was very knowledgeable and made this experience memorable for my first time buying a new car! More

I just bought a used VW Routan at Crosbys and I had very good buying experience at this dealer ship. I appreciated the non-pressure atmosphere and the very knowledgeable staff. This was the first time I bou good buying experience at this dealer ship. I appreciated the non-pressure atmosphere and the very knowledgeable staff. This was the first time I bought a car from a dealer ship and sales person (Conrad) made it a smooth process. I would buy a car from them in the future. More

I purchased a Jetta about 8 months ago from Alex. Alex went well beyond anyone I have dealt with before!!! He was very helpful through the whole process and I will be dealing with him in the future when i went well beyond anyone I have dealt with before!!! He was very helpful through the whole process and I will be dealing with him in the future when it comes time to replacing our other vehicle. Awesome experience!! More

Being new to the city, we visited many of the dealerships in the area in the search for a decent used car. In almost every case, the attitude of the salesperson was a dealbreaker for us. Crosby VW was a we in the area in the search for a decent used car. In almost every case, the attitude of the salesperson was a dealbreaker for us. Crosby VW was a welcome and unexpected change from this. We felt welcome from the start, with no pressure to buy. The process was smooth and very easy, and we received great value for our money. I have since visited a different VW dealer in the area, just for convenience, for some routine maintenance. My experience there was so negative, I will never go back. I will go out of my way to go back to Crosby for any work done on my current vehicle, and I will have no problems returning there for my next purchase. A wonderful experience all around. More

After contemplating for a long period of time, in regards to which direction to go in as far as choosing the right dealership and service, I decided to go with Crosby Volkswagen. My gut feeling was that it w to which direction to go in as far as choosing the right dealership and service, I decided to go with Crosby Volkswagen. My gut feeling was that it was a family run business, and having found out that they have been around for quiet some time, it seemed to me that they must have been doing something right. And boy was I ever right! My initial contact in the dealership was with a European young man called Alex. I could already tell that he was very passionate about the work he was doing, as the extent of his car knowledge was second to none. He took pride and confidence working for the Crosbys and had me sold on the car before I even took it out for a test drive. Been back for an oil change since, and those boys do not disappoint in any aspect of their department. My car came out clean and washed with new oil and reflection shine. Keep up the good work Crosby's and your employees. I will make sure to visit again them again when I am in the market for a new vehicle. More

I was referred to this dealership by a colleague/friend. I didn't even have VW in mind, while looking for a new car. The service was great from the start and the quality of the car made it easy for me to ma I didn't even have VW in mind, while looking for a new car. The service was great from the start and the quality of the car made it easy for me to make a decision. Since I was purchasing a branch new Tiguan, there was going to be a 3 weeks wait period, but due to unexpected delay in shipment i didn't get my car for about 5 week. Deon offered a rental for the wait period and coverd all the costs. Jeremiah and Deon went out of their way to accommodate me till i got my new car. I absolutely love my Tiguan and have been taking about the experience with all my friends/family and even clients. Hope I can refer others your way. Best, Rana More