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Crosby Volkswagen

Kitchener, ON

4.8
498 Reviews

1175 Weber St East

Kitchener, ON

N2A 1C1

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498 Reviews of Crosby Volkswagen

October 24, 2013

This whole process was very pleasant and not your typical car salesperson experience. There was no pressure and Conrad was very responsive to our questions and concerns. I would definitely recommend Crosby. More

by rwsmith155
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Conrad Fey
October 24, 2013

I was in the process of shopping for a new car and came to the Crosby dealership, thats where I met the awesome and friendly Vinny Luka! I went to a couple different volkswagen dealerships but Crosby along More

by vjovicic
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vinny Luka, Vinny Luka
October 24, 2013

Conrad was a pleasure to work with. He made the trade-in and purchase process very easy which resulted in a simple experience. A very much appreciated and pleasant surprise was a reduction in pricing that h More

by flatt48
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Conrad Fey, Andrea Douglas
October 24, 2013

It was my first time buying a new vehicle and the entire staff at Crosby was extremely helpful in all my needs and wants. I will defiantly buy my next vehicle from Crosby Volkswagon and I would recommend th More

by NoelHache
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vinny Luka, Andrea Douglas
August 08, 2013

Terrible service and stuck up representative taking my business elsewhere. Treated like they didn't need my business, existence was not even acknowledged for the majority of the visit. Most staff other t More

by Cgervais
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeremiah Gojmerac
Aug 26, 2013 -

Crosby Volkswagen responded

We're very sorry to hear about your poor experience. This is not the environment we wish to present to our clients and would love the opportunity to rectify it if possible. We would also like to discuss the situation further to learn more about the specifics. Please contact our Volkswagen Sales Manager - Deon Van Der Watt at 519-894-9300 (or toll free at 1-866-403-2834). If you'd prefer him to contact you please message back with your contact information. Again we're extremely sorry and disappointed to hear about this - we hope that we'll be able to address and solve the issue. Best regards, Crosby Volkswagen Management

June 18, 2013

Great Service, I have been a loyal customer for almost 6 years. This is my third vehicle from the dealer and I feel I get treated like a person and am really valued when I am there. I personal would lik More

by troystro
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kristine Part Time Delivery Specialist., Conrad Fey, Andrea Douglas
April 25, 2013

Conrad was a pleasure to work with, he showed great sales skills and excellent PK knowledge. My wife and I felt comfortable working with him, he displayed great followup communication. All in all, it was a g More

by brook19
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Conrad Fey
April 22, 2013

The rating was given because it was earned. Tthe overall The rating was given because it was earned. Tthe overall experience was outstanding. It was efficient, easy and friendly. You can tell that teamwork More

by SimpleKel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrea Douglas
March 27, 2013

The very first time we walked into Crosby's we were very impressed with the friendliness and professionalism of all the sales people. They were not pushy in any way. One in particular came up to us and More

by ZEE333
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Conrad Fey
March 14, 2013

We were in the market for a new car. Had heard lots of good things about the 2013 Jette and Crosby. We walked in one eve and were instantly greeted by Conrad...the rest is history! Friendly, helpful, pr More

by cgirdwood
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Conrad Fey, Andrea Douglas
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