Crosby Volkswagen

Overall Experience From the moment Andrew approached me and we began to talk, he immediately made me feel welcome and comfortable. He was very friendly and easy going an From the moment Andrew approached me and we began to talk, he immediately made me feel welcome and comfortable. He was very friendly and easy going and started off my experience just the way I would have I wanted it. I had test drove a few cars from other dealers (including makes, models, company's...) and Andrew was by far the best sales associate I dealt it. He was extremely knowledgable and very confident in the VW product. I test drove the Jetta TSI Highline and immediately fell in love it. During the test drive, Andrew simply spoke of the car and at no point made me feel pressured. He was an essential aspect of my overall experience with Crosby VW and I would highly recommend him. More

5 Stars for Vinny - Great job! Thank you Vinny for turning our 2013 Passat purchase into a very positive experience. We had visited our former Volkswagen dealer prior to checking ou Thank you Vinny for turning our 2013 Passat purchase into a very positive experience. We had visited our former Volkswagen dealer prior to checking out Crosby but they seemed to be too busy to listen to our request - we even talked to the assistant manager there twice... We were looking for a 2013 Passat with low kilometers and were told that there were none to be had any ware.. My wife who loves to research found what we were looking for at Crosby so we dropped by to have a look. Lucky for us Vinny was on call because we were already on our guard. Vinny was the quintessential professional - he quickly made us feel at home, relaxed and in good hands - the experience was like talking to a trusted friend. What we liked about our experience with Vinny was that he avoided using high pressure sales tactics - he made us feel comfortable, informed us about the features and options and listened to our concerns and preferences. Thank you Vinny for selling us our car. We will be back and hopefully we will get to purchase our next car from you again - if not I hope Mr Crosby finds a way to clone you. Kindest Regards Kern and Gloria Pageau More

Why Volkswagen When my wife and I were looking for a new vehicle, we visited all the name brand dealers in Kitchener-Waterloo. I can honestly Say, none of them came When my wife and I were looking for a new vehicle, we visited all the name brand dealers in Kitchener-Waterloo. I can honestly Say, none of them came close to matching our experience at Crosby. The people at Crosby Volkswagen were ahead of the pack by leaps and bounds. Vinny knew the two cars we were looking to buy. Upon our arrival, the cars were both ready for us to go. He indicated that we can go where ever we want, and to take our time with no restrictions. He did not need or want to come with us on the test drive. This gave us a private and personal experience. Every other dealer indicated they "HAD" to come with us on the ride, and only allowed us a short 5-10 minute test ride, all on their pre-planned route. Never once did anyone there bash or talk-down another car company. Most of the other dealers would say something negative about another brand when we indicated that we test drove another brand name. This only re-enforced our good experience with the team at Crosby. We ended up buying a Volkwagen, and when we took it in for service or to buy accessories, the people in that department were equally as professional, happy, and warm with us. We rate Crosby Volkswagen, Vinny, and the entire team 5/5 stars! My wife and I both feel that if you're in the market for a new or used car, please do your selves a favor, and go check them out. More

Great experience! Erik is straightforward and extremely helpful. He does not make the sales process more complicated than necessary. We never felt pressured or rushed d Erik is straightforward and extremely helpful. He does not make the sales process more complicated than necessary. We never felt pressured or rushed during the decision making process. He was informative and asked the right questions to identify what our needs were as buyers. Erik gave us options of different models and trim packages to make sure we got exactly what we were looking for. I would definitely buy from Erik again. I would highly recommend this dealership to others. Love my new car. Thank you! More

Happy I was very happy with the service provided. Love my new car. I was able to get my car very quickly to enjoy it for the long weekend. I was very happy with the service provided. Love my new car. I was able to get my car very quickly to enjoy it for the long weekend. More

Fantastic Experience Vinny and Kaitlin's service was fantastic. Vinny helped me with what i was looking for and he helped me with every question i had without pressuring m Vinny and Kaitlin's service was fantastic. Vinny helped me with what i was looking for and he helped me with every question i had without pressuring me. He was effective and made me feel good when i was with him. When it was time to pick up the car Kaitlin was great, we got through the papers quickly and i was off! Great experience at Crosby with these two! Would recommend to anyone. Thank you Vinny and Kaitlin and Crosby! More

Awesome place! From the minute I walked in until the minute I drove home in my new car, and even days after they showed sincere intrest in me and my satisfaction . F From the minute I walked in until the minute I drove home in my new car, and even days after they showed sincere intrest in me and my satisfaction . Fantastic dealership! More

Pleasant experience Had a great experience purchasing our new Jetta, We felt comfortable right away with Erik, very friendly and professional. He answered and addressed a Had a great experience purchasing our new Jetta, We felt comfortable right away with Erik, very friendly and professional. He answered and addressed all of our questions directly, and to the point. This was not the first VW dealership we went into in our search for our new car, we are from out of town, and our first stop was the closest dealer to us in London, we felt a little "beat up" after trying to negotiate a price on a used 2012 passat, we were told that they don't negotiate price on cars anymore, the price listed is the price cars sell for... Sounded like a lot of car salesmen b.s... They refused to negotiate, so we walked out. We stopped at another dealer in Waterloo, and they didn't seem to have time for us, and then we walked into Crosby, and met with Erik.... Treated very professional, and to the point, we were able to negotiate a great deal for exactly the car we were looking for. A few days later, we received a call from Kaitlin, set up a pickup time, and picked the car up without issue. Couldn't have been a better experience with Crosby from start to finish, I would recommend going there, even if it wasn't the closest dealership, it was well worth our 160km trip! More

Wonderful Customer Service! I just got my brand new VW Jetta yesterday, and my experience was wonderful. Erik Lowrick was awesome, answered all of my questions in detail, offered I just got my brand new VW Jetta yesterday, and my experience was wonderful. Erik Lowrick was awesome, answered all of my questions in detail, offered me a great deal, and even came in on his day off to accomodate me singing papers! My delivery was an "off site" delivery and Kaitlin Kettle met me in Brantford with my new car and she was so lovely and friendly. Andrea Douglas is the finance manager and I met with her to get all of my ducks in a row, she was great. From start to finish, the process was so fast and easy. It was a pleasure working with all of these awesome peeps. More

Couldn't be happier! I've been driving my new Highline VW Jetta for a couple weeks now, and I couldn't be happier with my purchase. I get nervous buying cars, because it's I've been driving my new Highline VW Jetta for a couple weeks now, and I couldn't be happier with my purchase. I get nervous buying cars, because it's such a big purchase, but from the moment I walked into the Crosby VW dealership, the staff was courteous and knowledgeable, and made me feel at ease. I wasn't sure what car I was looking for, and Andrew walked me through all my options, explaining the advantages and drawbacks to each option, and helped me find the car that was perfect for me. I was so impressed by how much he knew about each car model, and he was very accommodating and pleasant to work with. He always had a smile on his face, and made me feel at home. The price we agreed on was great too! When I came to pick up my car, Andrew walked me through every single detail of the car, showed me how all the gadgets worked, and even set up my bluetooth for me. This kind of customer service went above and beyond my expectations, and I left feeling completely satisfied with my purchase. I've been telling all my friends about Crosby VW and Andrew, and I would highly recommend that anyone interested in a VW product make an appointment with Andrew. You won't regret it! More